gluonJune 24, 2012 in Feature Suggestions
I logged something at support of course but.. I'm totally stuck
My website is unavailable and I cannot access to admin part in order to check what values I explode
is it number of online people ...? They shouldn't cut the website but inform us as written on the plans page
is it bandwidth ...? it is unmetered
I love support people, but I NEED an information & a solution NOW..
you will need subit ticket in client area due to weekend may not get reply to mon/tues as need allow 48 hours.
wouldn't this count as critical?
as written in my first post, I did :)
anyway, it is written they wouldn't do that before to warn you/discuss
it really sucks and I begin to have enough to have to log something each week for this, that, this ... really.
if only I could put another message instead of that one :
It's probably a mod or hook that was using too many resources.
Only support can tell issue to why been suspended no one else can need wait nothing we can do.
for reference/infos, it was (probably) because of a huge upload I make and which has taken a process etc etc
There is an automatic system in place that will temporarily 'limit' you.
For clarification, hosting support is available pretty much around the clock, the normal response time during business hours is usually only a few minutes, on the weekends it's often a couple hours or so depending on the time of the ticket.
For more information on this specific issue, yes there are restrictions on our shared hosting environment as with most shared host's. Your site can be limited if you are using too many resources, meaning if you have a ton of hooks, third party applications, bot's attacking your site, or a mis configured site, these can all cause issues and extreme resources to be used, which would in turn cause it to be limited.
This system is in place to provide a stable environment for all of our customers and to keep one site from causing slowness or harm to others on the same server.
You can also view this article here for items you can do to reduce your sites resources as well if you are hitting these limits. http://community.inv...-resources-r761
This is a separate monitoring system from the users online, as mentioned if you are over your limit of users in a 48 hour window, you won't be shut down, you will just be upgraded to the next higher plan.
I hope this helps clear up any questions. :)
I have to add myself I always have been satisfied by the support all alon my little bugs, strangeness, huge stuff & help to setup the beast.
currently debugging my problem
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