June 4, 2008 in Feedback
90% of the time when the site (specifically this forum) is slow, it is related to something calling "server.iad.liveperson.net". I think that this dates back to when you guys have that live chat system on the site and perhaps it is code that should be removed. Is this not the case? Either way, that system is ruining the quality service of the forums...
Agreed, it is slowing these forums down a lot. :/
A modified hosts file goes a long way =D
You'll likely find it isn't LivePerson slowing it down, but Google Analytics, which is officially the single largest plague on websites in the world.
I *believe* we provide live-chat services at times (when we do it pops up on the website), and the liveperson.net JS is included on all pages for tracking purposes.
I'm not sure if we still do or not. I don't really provide tier-1 or sales support. :P
I've never seen it on here in all my years :P
Got hit with this tonight. I clicked on "My Tickets" over a minute ago and it's still stuck on "Transferring data from server.iad.liveperson.net"
I'm sorry if the liveperson.net live chat code was causing issues. We like to provide live chat services but if it's causing problems just loading the web pages that does not do anyone good. All the liveperson.net code should now be removed.
Awesome. I'll keep an eye out to see if performance improves any :)
I'm happy to say that I haven't seen the site slow down one time since you've made this change. ;)
It seems as their client area is having issues at the moment now, though. I got to the login screen fine but now it times out while trying to load the client area.
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