* Jo * Posted May 7, 2007 Share Posted May 7, 2007 I purchased an ipb board yesterday with funds that were in my paypal account, when I am trying to access it I am being told it is inactive and pending payment, I have had no confirmation email saying it has been paid for, any one help me out here Link to comment Share on other sites More sharing options...
Mark Posted May 7, 2007 Share Posted May 7, 2007 Give it a few hours - if you really can't wait, give IPS a call Link to comment Share on other sites More sharing options...
* Jo * Posted May 7, 2007 Share Posted May 7, 2007 I had already purchased a license for IPB which expired but there was no option to renew so i have had to pay in full again. :devil: Link to comment Share on other sites More sharing options...
Management Lindy Posted May 7, 2007 Management Share Posted May 7, 2007 Hello,As noted by PM, payments are manually verified. Your order should be approved momentarily. As for your license, I've not seen your account, however, with assuming that your expired license was a yearly license, you would need to purchase a new license if you chose not to renew at time of expiration. If your license was something other than yearly, please contact our sales department for further assistance. Thank you. :) Link to comment Share on other sites More sharing options...
Fredrick Posted May 12, 2007 Share Posted May 12, 2007 Hello,As noted by PM, payments are manually verified. Your order should be approved momentarily. As for your license, I've not seen your account, however, with assuming that your expired license was a yearly license, you would need to purchase a new license if you chose not to renew at time of expiration. If your license was something other than yearly, please contact our sales department for further assistance. Thank you. :)I have a similar problem I have a Perpetual License they tried to bill me $30 for support I told them I don't wish to pay for support anymore. So they left the invoice on there and now I can't download since it says I am pending an invoice. I thought Perpetual License meant that I could download all future versions of the board, but will not receive a bill for them. I understand you have to pay additional fee for support, but I don't want any support. I just want my Perpetual License. Link to comment Share on other sites More sharing options...
Alex Duggan Posted May 12, 2007 Share Posted May 12, 2007 Please submit a ticket to our sales/billing team and I'm sure we can arrange to have it removed for you :) Link to comment Share on other sites More sharing options...
Fredrick Posted May 12, 2007 Share Posted May 12, 2007 Thanks Alex will do. Was just curious on why it was left on there. :P Link to comment Share on other sites More sharing options...
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