clickco

23 hours ago, Jim M said:

There is a bug causing a template error in 4.7.3 which, looking at your system log is an error you're encountering here. There is a fix for this in 4.7.4 which is beta right now and expected to be fully released tomorrow.

Your other issue about the updateCheck task, it appears to be timing out on your server or there is something blocking it. This is due to when executing the task manually, it is resulting in a 404 not found error on your server. Few things you will want to check:

1. Your server can make outbound, external connections.
2. If you are running mod_security, please disable this temporarily.

2 hours ago, Meddysong said:

Confirming that upgrading to 4.7.4 fixed the similar error on my site. How about you, @clickco?

Thanks so much, upgrading to 4.7.4 fixed the issue for us as well!

6 minutes ago, Randy Calvert said:

You can force an upgrade check by going to ACP - System - Site Features - Applications 

Click on “Check for Updates”. This will check for core updates as well as for updates to third party resources installed through Marketplace. 

Thanks for the tip!

1 hour ago, Meddysong said:

Confirming that upgrading to 4.7.4 fixed the similar error on my site. How about you, @clickco?

That's great to hear. I'm not yet seeing the option to upgrade on our site -- will continue checking throughout the day.

Hello,

We ran v4.7.3 update on October 21. Thereafter, we noticed that the front-end of the forum was throwing an error (visible only to admin).



The error indicated that two templates were incompatible with this version, so I went through and changed those particular templates back to default.

The changes I made have no effect. From there, I tried setting some other customized templates back to default, just in case. Again, no changes manifested. I tried switching over to the default theme entirely. This, again, had no apparent change. We tried disabling plugins as well without effect. In short, for some reason, no changes we were making were having any effect on the front-end (even with cache clears), though the files and settings we adjusted APPEARED to stick on the back-end.

I ended up just switching everything back to status quo for the time being. In investigating some of the support threads on your forum, we thought it might all have to do with “template disk caching.” We have (and have always had) this enabled in Advanced Configuration, and pursuant to some notes we saw in other discussions, our server admin disabled a server opcache (php module) in case that was affecting PHP write permissions. Next, we tried changing the permissions of the uploads folder (also ultimately intending to do the same with datastore and applications) from 755 to 775.

However, while waiting for the uploads folder permissions change to finish processing, we ended up discovering that changing the theme back to default (which did not manifest when we had checked in previous attempts), DID render on the front-end for non-admin (and logged out) accounts.

In sum -
* Only admin are seeing the custom theme template error messages (as expected)
* Admin changes to those templates (including changing them back to default entirely) have no visual or functional effect if viewed from an admin account
* Implementing the default theme altogether also has no visual or functional effect as viewed from an admin account
* We tried disabling all plugins
* Our server admin disabled a server opcache (php module) in case that was related to the issue
* We then began trying to change permissions of uploads/datastore/application from 755 to 775 but halted upon realizing the issue seems to be different for admin vs non-admin accounts
* Related, admin views of the support tool indicates the use of a custom template EVEN when the default template is active (and shows a green check in the templates are)
* Back-end changes, including activation of the default template, DO seem to be visible from non-admin accounts

The only other admin notification we could see (and unsure if this would be related) is the following:



However, logs show the following:

Any further ideas as to how we should proceed to resolve this error?

Thank you for your assistance. 

On 9/8/2022 at 8:17 AM, Marc Stridgen said:

You need to check in the hooks list (right hand side of the support area in your admin CP) and see what hook 606 is related to. Once you find what application or plugin that is related to, disable that plugin/app and report it to the author

Thanks for your quick response, we'll give that a try!

On 2/23/2022 at 10:11 AM, Marc Stridgen said:

Please check the requirements checker here first of all, to make sure there is nothing you are missing as a requirement

 

Hi Marc,

Thanks so much for your response.

We already have the forum running just fine.
And when uploading that file it passes with all green: https://www.theclickcommunity.com/ips4.php

Hello,

We are on PHP 7.4 and trying to push it to 8.0, however we are getting the following error on 8.0. We have upgraded all of our sites to 8.0 without any issue with the exception of our IPB forum.
Any advice on how to resolve this error? Thanks in advance!

[23-Feb-2022 13:49:07 UTC] PHP Fatal error:  Uncaught Error: Attempt to assign property "timezone" on null in /home/clickinmoms/public_html/forums/system/Member/Member.php:183
Stack trace:
#0 /home/clickinmoms/public_html/forums/system/Log/Log.php(107): IPS\_Member::loggedIn()
#1 /home/clickinmoms/public_html/forums/init.php(1015): IPS\_Log::log('Error: Class "m...', 'uncaught_except...')
#2 [internal function]: IPS\IPS::exceptionHandler(Object(Error))
#3 {main}
  thrown in /home/clickinmoms/public_html/forums/system/Member/Member.php on line 183

Please disregard. Issues were due to our custom theme and we've been able to resolve them.

On 10/30/2020 at 3:47 PM, clickco said:

@TheJackal84 - 

We've recently upgraded to 4.5, and since doing so, all of our social icons are now displaying twice in our users' profiles. We have deleted all of the extra fields for icons we're not using, but this did not resolve the issue. Can you please advise how we can resolve this?

Thanks for your help!
     

Hi @TheJackal84, any update on this issue? This is still unresolved on our end.
Thank you! 

On 10/30/2020 at 4:47 PM, clickco said:

We've recently upgraded to 4.5, and since doing so, all of our social icons are now displaying twice in our users' profiles. We have deleted all of the extra fields for icons we're not using, but this did not resolve the issue. Can you please advise how we can resolve this?

@TheJackal84 following up on this. Thanks for your help! 

@TheJackal84 - 

We've recently upgraded to 4.5, and since doing so, all of our social icons are now displaying twice in our users' profiles. We have deleted all of the extra fields for icons we're not using, but this did not resolve the issue. Can you please advise how we can resolve this?

Thanks for your help!
     

On 10/17/2020 at 4:28 PM, Pete T said:

@clickco tom is no longer the owner of the plugin i will be getting uploaded to here show works for 4.5 but current version works just found time get all information updated.

Great! Thanks so much, @Pete T!

Hi @Tom Irons, Is the 4.4 version also compatible with 4.5? Thanks!

Hi @TheJackal84, wondering this as well ^, is the 4.4 version compatible with 4.5?

Hi Taman,

We're now able to add create blocks (thank you for the fix!), however we now have one final issue -

We are trying to display an ad in the new footer app using a location key, like this:
{advertisement="FooterAds"}

However, we've tried adding that key via a custom block, using both the Editor and HTML options. (We've also viewed the source in the Editor view to strip out " tags to see if that was the issue.) In both cases, the above text displays, but the actual ad doesn't. We were able to work around this using your old plugin by cheating a bit - using the custom Articles feed to display a custom block that contained the ad's location key code, but we don't believe that is an option now. Please let us know if there's a way to accomplish this in the new app. Thanks in advance!

Providing a screen shot of how it's displaying:

9 hours ago, TAMAN said:

weird! ? Try to login with an account that has no ACP restrictions 

Yes - that's what we're doing. We had multiple "super-admins" (those with full-access/ no restrictions on their ACP) try to access the Advanced Footer panel and we're all seeing the same as what I included in my screen shot on the "Block" page.
 

21 hours ago, TAMAN said:

It should appear automatically 

Can you go to ACP > members > Staff > Administrators 

From there edit your role group and check the advanced footer permissions 

 

Hi Taman,

Thank you! I greatly appreciate your help - that worked!! 

Unfortunately, we're now running into another issue; we were able to configured the colors, but cannot create a block.

Your documentation shows that we should see this:

But we're seeing this:
(There's no "Create Block" button anywhere on the page.)



Any idea of what could be causing this? Or what we might be doing wrong?

THANK YOU!!

45 minutes ago, TAMAN said:

once you install the application the advanced footer tab must be added to customizations.

This is where we are running into a problem - after we installed the app, the advanced footer tab does not appear in the customization tab (we've tried deleting and reinstalling it several times) - should that tab appear automatically after installation, or do we need to do something manually on the customization panel for it to appear there?
We're in v 4.2.8.
Thanks so much!

Hi @TAMAN

I'm having trouble installing the app - I followed your outlined steps: 

System > Site Features > Applications, clicked install, and uploaded advancedfooter.tar.

However nothing happened beyond "Advanced footer" being added to our Application list (as you can see, when clicking the arrow next to "Advanced Footer", nothing appears below:



And the app is not added to our Customization Panel:



Are we missing a step? We do have the plugin version (which we turned off while trying to install the app) - do we need to uninstall that first before installing the app? (Hesitant to uninstall the plugin before we know we have the app working.)

Thanks for your help!

1 minute ago, TheJackal84 said:

Thank you.

I can look into it yeah, I am currently writing version 2.0 where it is a upgrade to a application as I can do so much more with it being a application for other updates to it, So I will check that out before I release it and see what I can come up with

Great, thank you! Appreciate it!

On 6/24/2017 at 7:06 PM, TheJackal84 said:

How about a option like in the image instead of a option to display it in the edit settings or it's own button, It will basically be its own button and this

 

Great plug-in, thank you!! Wondering if there is (or can be) an option to move the placement of the Social Info button from where it is currently located to just up above in the Content section? I would like for it to display just below "Profile" in this example. Is this possible?

Thanks so much!