Vegan Gaymer

13 minutes ago, Jim M said:

Sorry, the only way would be disabling all permissions for these items you're looking to prevent.

Okay, that's what I thought. Thank you!

Is there a way to disable all activity (posts, comments, uploads, everything...) but still allow anyone to view the community? I think I can edit permissions for Groups to do this, but I was hoping for a simpler solution. Please let me know if you have any suggestions or are Permissions the only way? Thanks!

18 hours ago, Mark H said:

Just following up, a colleague has replied to your ticket with a question for you, and you should have received an email about it.

Thank you. Following up with the email.

1 hour ago, JustinHawk said:

Aha i am not sure about how things work on cloud plan...

Though checked the addon, the code seems okay for PHP8 but seems like the hooks are not compatible with latest version of IPS. (I have not tried installing it, only read a little of code in my free time). Thats the only reason i think it's crashing the system.

Anyway, IPS team should be able to help you Or ask them to revert to an old backup where everything was correct and then uninstall the non essential add-ons and upgrade the forum.

This is so kind of you to take time to check this out. Thank you so much. I really appreciate this.

39 minutes ago, Mark H said:

I've created a ticket on this issue, someone will address it as soon as they are able.

Thank you, Mark! I am so sorry to be a pain. I wish I could fix it myself, but I don't know how. Your help is tremendously appreciated.

54 minutes ago, JustinHawk said:

Did you tried this? or do you know what error does it throw on PHP8?

I'm on a cloud plan. I have no idea if or how to do this. The error is a launch onto a page that says it cannot load. 

My site is completely unusable because there is no way to uninstall an app that is incompatible with PHP8. The original developer says they are not going to help. "If uninstalling Member Map fails, that's something IPS staff would need to look at. Or temporarily switch back to PHP7.4 if that helps in getting it removed." 

When I told them IPS said I needed to ask the developer to help, they said "I was afraid that would be their answer, but I'm not gonna patch an app...."

So my community is losing interactivity and engagement because every page loads as broken and ugly and requires multiple refreshes to be readable. 

I feel so defeated. I don't know what to do. 

20 minutes ago, Randy Calvert said:

Why would IPS uninstall something provided by a third party?  They don’t know how it was setup, what changes the third party did to the database, etc.

That does not make sense and is a cop out answer honestly. 

It's really frustrating. I don't know what to do.

I have one more plugin/app that I cannot uninstall that seems to be interfering with my community. I've written to the developer and they say that IPS support has to do the uninstall. This is so frustrating constantly being stuck between two services that keep passing the responsibility off to others. What can I do? My site is almost unusable.

Thank you. I have no idea how that happened, and I have no option to edit.

4 minutes ago, SeNioR- said:

Can someone edit this post? 🙄

5 minutes ago, Adriano Faria said:

I didn't say that.

When I said I do not have FTP access, you said: Then create a ticket and send these files to IPS; they can upload to you. Sorry, these apps are unsupported. I wanted to help you but this is out of my hands now.
 

6 minutes ago, Adriano Faria said:

If you're willing new versions to keep using them, then you're alone. I won't do it.

I don't know what you are trying to say here. Please clarify.

@Jim M @Marc Stridgen The developer says he can't help me and that I need to ask you to do this. You say you can't help me and to ask the developer to fix this. This is not an issue that I created or can fix by myself. What am I supposed to do??

36 minutes ago, Adriano Faria said:

@Vegan Gaymer, sent you a message to upload files from Learning Management System and Pay To Unlock Forums. After upload via FTP, you can uninstall both apps.

@Jim M do I have FTP access when I'm on a cloud plan? I have never used this.

1 hour ago, Marc Stridgen said:

You would need to contact the author of those applications if you are having problems with those items. We would not be able to assist with 3rd party items unfortunately

Wait, but the fact that I can't uninstall any of them is all on them? That doesn't make sense. I really dislike when issues are so quickly blamed on third-party plugins without investigating.

6 minutes ago, Marc Stridgen said:

Please clear your browser cache, and also clear cache on the site if you are not logged in. I am seeing no issues at all on your site on the theme I created. 

We would need to look at the issue on our own site of course. Which also has a custom theme. Its worth noting however, we dont use that section any longer

Both have been cleared multiple times. That's one of the first things to do. Should I open a ticket? I know it must be a plugin/application issue. For some reason, the system won't let me uninstall any applications, but they are disabled.

3 minutes ago, Vegan Gaymer said:

Both have been cleared multiple times. That's one of the first things to do. Should I open a ticket? I know it must be a plugin/application issue. For some reason, the system won't let me uninstall any applications, but they are disabled.

Never mind, I see that you no longer have a support ticket system.

Here are the PHP8 errors listed in my warnings. I have disabled Pay To Unlock and Member Map and LMS but I can't uninstall them. 

 

4 hours ago, Marc Stridgen said:

You would need to contact the author of your theme. I have set a default unaltered theme there, and things load with no problem as you can see. The one you have named default, is actually customised, as you can see on the right of that.

This is when using the new default you installed, so something isn't right... I don't think it's a template thing.

3 hours ago, Marc Stridgen said:

You would need to contact the author of your theme. I have set a default unaltered theme there, and things load with no problem as you can see. The one you have named default, is actually customised, as you can see on the right of that.

The "new default" you added just showed me the same issue. All templates throw the same error. And the same issue is on THIS site, so it's not limited to my site. You happened to not see the issue because it disappears and reappears. You happened to be looking when the page was refreshed. What could the issue be if it is also on this site? See screenshot below. It goes away if I refresh or go to a different page, but it is here, too. What could that be?

@Jim MI am having the same problem and it isn't limited to my own site. Even this site has the same issue. When I come to Support Forums, the similar Template error shows here until I refresh the page.  At my own site, none of my updated themes work, not even the default theme, and I tried the "revert" global template fix, but that didn't help. I have all incompatible plugins disabled, but they still seem to be creating a problem. I tried to uninstall them and it throws an error and says I can't uninstall it. I have to manually return myself to my site because the error gives me no way back.

What should I do?

Thanks!

Troy

Any updates coming for this one for the 4.7? Thanks!

3 minutes ago, Jim M said:

Sorry, it looks like yours is an issue with a third-party add-on which we will need to help get back online for. This is not related to the outage earlier but a part of us moving our Cloud forward. I have transferred this to a ticket.

oh wow, thank you for checking on this. I will look for the ticket. [edit: actually, where do I find this ticket? thanks!]

2 minutes ago, Jim M said:

Sorry for the inconvenience. There were some issues which were resolved now. Please clear your cache/cookies and try to access again.

That's okay! It's still inaccessible after clearing cache. Do I need to just wait? Thanks again!

My community is completely inaccessible to admin or members. Is the cloud server down again? Thanks!

Quote

This page isn’t working

our.truthloveenergy.com is currently unable to handle this request.

HTTP ERROR 500

3 hours ago, Vegan Gaymer said:

SUPPORT REQUEST: ChatBox+ Issue... An update to ChatBox+ has created havoc to Infraskew Theme (and only Infraskew). I've messaged the ChatBox creator, but since this is specific to Infraskew, I wondered if there is something that is specific to this theme that is rendering the chat incorrectly? The chat is loading fully open and dominating the the bottom of the site with massive icons and overlapping text, etc.

Thanks!

UPDATE: clearing system cache fixed this. So all is well!

SUPPORT REQUEST: ChatBox+ Issue... An update to ChatBox+ has created havoc to Infraskew Theme (and only Infraskew). I've messaged the ChatBox creator, but since this is specific to Infraskew, I wondered if there is something that is specific to this theme that is rendering the chat incorrectly? The chat is loading fully open and dominating the the bottom of the site with massive icons and overlapping text, etc.

Thanks!

2 hours ago, TAMAN said:

There is a swiper slider tab next to sliders tab in theme settings. from there  you can disable the swiper slider 🙂

Oh I know, I edited my post to say I figured that out. 

But I still can't figure this out: 

Why is there only one line in the slider from the contents text? [EDIT: I see now that paragraph or line breaks are not allowed?]

Is there a way to adjust the images? These images used to fit or I could slide up/down to adjust. 

44 minutes ago, TAMAN said:

Please disable the slider in your theme settings 

How do I disable the slider? I toggled each slider off, but the space for the slider is still in place. See image. [EDIT: I figured this out]

Why is there only one line in the slider from the contents text? 

Is there a way to adjust the images? These images used to fit or I could slide up/down to adjust.