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Forum moderation management used to be straightforward. It was commonplace to assign a moderator to a single forum. They would be responsible for enforcing the rules, removing spam and generally modelling the behaviour you wanted to see within your community.
As community management has matured and moderators are tasked with roles based on knowledge, help and support, there is a need for more nuance in managing topics within your community.
For example, you may have specialists or teams of specialists who help answer questions about development, sales, or support. Topics that require this help may be posted anywhere within your community.
Indeed, this feature was inspired by a need in our own support community to ensure customers get the right help from the right team member. We have questions on feature sets, purchasing, and support requests, each requiring a different team member. It is not enough to hope that the right person sees the topics; they must be assigned to ensure excellent service.
 
What are the benefits of this feature?
The ability to assign a topic to a single moderator or a team of moderators ensures that each topic gets the best outcome regardless of where it was posted.
Having topics assigned helps moderators deal with issues quickly, as there's clarity over which moderators should handle the topic. It also helps keep your community team accountable by having the ability to monitor their workload and get statistics on the time it takes for your team to reply. These statistics also help the community lead assess quality control.

 
How do you use this feature?
There are two ways to assign a topic to a moderator or team of moderators. You can assign a topic when replying to it or do it from the topic's action menu.
Once assigned, the assignee can review their assigned topics via the Moderator Control Panel and see which are assigned to them via the list of topics. Each moderator will receive a notification informing them they have a new assignment.

Those with permission to assign topics to others will see all the assigned topics and who they are assigned to when reviewing the list of topics.

The Admin CP contains a list of all assigned topics and also allows you to create and manage teams of moderators, such as "Sales Team" or "Developers."

Finally, once the topic has been managed successfully, the moderators can remove themselves from the assignment completing the task.
Assigning a specific topic to a single person or team in a busy online forum is a strategy that can enhance the effectiveness of the forum's management. It promotes efficiency, expertise, consistency, and accountability, which are vital for maintaining a vibrant and respectful online community.
We hope you are looking forward to this feature and look forward to any comments you may have.

Spam has always been an ongoing battle for community owners as spammers find new ways to circumvent existing anti-spam practices.
We have seen an uptick in new ways spammers are breaking through existing defense.
As such, we here at Invision Community continue to look at new ways for community managers to combat against spam. For our September release, we have added several new tools that can prevent spammers from registering in the first place and help combat them even if they register successfully.
Let's take a look at these new tools and settings.
Geolocation based registration filtering
Oftentimes, spam attacks can originate using bots and servers from specific regions. Using our existing Geolocation service, we have now added filters that will allow administrators to hold registrations from specific regions for administrator review, or deny the registration entirely.

Using this, administrators whose communities are under a spam attack from a specific region, can temporarily filter registrations from that region. Multiple regions can be defined at once, and each individual region can either be held for administrator review, or denied completely.
Disposable Email Filtering
We have added an extra option to our spam defense system to filter users registering with throwaway disposable emails, which are often used by spammers to bypass email validation.

During Spam Defense checking, we now also check the domain in use for the registration against a frequently maintained list. If the user passes through the normal spam defense checking, but is found to have a disposable email address, then the administrator can define one of the following actions to be taken.
Allow the registration to proceed Allow the registration, but moderate all posts (which an option to remove moderation after a certain amount) Flag the account for administrator review Register the account but immediately ban it Completely deny the registration For both Geolocation and disposable email filtering, the existing Spam Defense Whitelist is always honored ahead of these filters.
Contact Us Email Verification
A common pain point has been the Contact Us page. While the spam does not go to a user facing location, it does still land in the administrators inbox, or other area defined by the sites Contact Us settings.
To help with this, if a visitor who is not logged in attempts to use the Contact Us page, then in addition to the existing CAPTCHA, the administrator can optionally require the person to verify their email address before the message is ever sent. This applies to all Contact Us behaviors, including any added by third party applications.
Cloud Content Analysis
For our Invision Community Cloud customers, we have also added an additional layer of spam prevention after registration.

After a user registers, or if the account has been dormant, then the first few content submissions will be analyzed using a custom developed algorithm within our platform.
The algorithm takes into factor many different elements of the content, and will rank the post between 1 (not spam) and 5 (definitely spam).
The algorithm can be constantly adjusted and improved based on trends without any intervention from the administrator, and without the need to update to new releases of Invision Community.
The administrator can then decide one of the following actions to take based on the score that was received.
Allow the submission Hold the submission for moderator review Deny the submission completely Of course, specific groups can be made exempt from this and not have their content checked at all, which is useful for sites with subscription based registrations which may not want to have this applied to new subscribers, but do want to have new non-subscribers checked.
Spam can quickly become a headache for most community managers, and these new tools will help further combat it at the source. For our enterprise and Invision Community Cloud customers, being able to check for spam when posting is a new tool which will further filter out more of those annoying topics and posts.
We hope these new features give you additional tools in the fight against spam.
The features and changes presented here are available in the following packages:
Geolocation based registration filtering, Disposable Email Filtering, Contact Us Email Verification: Beginner, Creator, Creator Pro, Team, Business, Enterprise, Invision Community Classic (Self Hosted).
Content Analysis: Beginner, Creator, Creator Pro, Team, Business, Enterprise.

Invision Community’s new Live Community features offer an immersive, real-time experience for members. 
Clients on select standard plans now have access to live components that drastically change how their users engage within the forum section of their community. 
These live features are included in the new Smart Community section in the Admin Control Panel. When enabled, Live Community allows a community to track and display hot spots where members are most enthralled. 


Admin Control Panel -> System -> Smart Community -> Features -> Live Community
 
Our Live Community components include:
Who’s viewing an area live Who’s typing a response live
Who’s Viewing 


Our new Who's Viewing feature shows a list of members who are viewing any area within the forums application.
Sound familiar? We previously created a "Recently Browsing" block that shows what members are viewing a topic, however that block was a snapshot over a small block of time. The new Who's Viewing feature shows a list of members who are viewing a topic (and when they leave) in the present moment. 

Who’s Typing


We also implemented a live Who’s Typing feature. If you're quick, you’ll see a member typing a reply in real-time when formulating your own reply at the form located near the bottom of a content item.
These live community features can enhance your community by inspiring members to stay engaged within the community for longer, as well as feel connected to the other registered members. 
Whether you’re patiently waiting for a comment to come through because the reply form indicates a member/multiple members are typing, or gauging who’s viewing what in real-time, Invision Community’s new live features will elevate your community’s experience in the here and now.
No time like the present; that's why it's a gift! The Live Community features are available in our new version, 4.7.1. 

A topic is more than a collection of posts; it's a living entity that ebbs and flows over time.
Evergreen topics can see month-long gaps between posts and longer topics spanning numerous pages can end up hard to navigate through to find useful content.
With this in mind, we've added numerous improvements to the topic view to bring context and summaries key areas within the topic.

Topic view updates
Topic Activity
The first thing you likely spotted in the above screenshot is the new sidebar. This acts much like a summary of activity within the topic. It very quickly lets you know how old the topic is and how long it has been since the last reply. This context is essential if you are unwittingly replying to an older topic.
Most topics are driven by a handful of key members. The topic activity section shows you who have been most active, which may influence which posters you give greater authority to.
Likewise, popular days lets you dig into the 'meat' of the topic which may have evolved quickly over several days.
More often than not, a single post attracts more reactions if it is particularly helpful or insightful, and this is shown too.
Finally, a mini gallery of all upload images allows you to review media that has been attached to posts.

The topic activity summary under the first post
This activity bar can be shown either as a sidebar or underneath the first post in a topic. If you enable it for mobile devices, then it will show under the first post automatically.

The topic activity summary on mobile
As with many new features in Invision Community, you have several controls in the Admin CP to fine-tune this to your communities needs.

AdminCP settings
Other improvements
The eagle-eyed among you will have spotted a few other changes to the topic view.
The first is the badge underneath the user's photo. The shield icon notes that this poster is part of the moderation team. Of course, this badge can be hidden for communities that do not like to draw attention to all their moderators.

You will also notice that when the topic starter makes a reply to a topic, they get an "author" badge as their reply may carry more authority.
When you scroll down a topic, it's not often apparent that there has been a significant time gap between replies. For some topical topics (see what I did there) this may alter the context of the conversation.
We have added a little identifier between posts when a period of time has passed between posts.

These changes add a little context to the topic to give you more insight into how the replies direct the conversation.
The new topic activity summary gives you an at-a-glance overview of key moments and posters to help you navigate longer topics.
We hope that you and your members enjoy these new features coming to Invision Community 4.5!

Invision Community has certainly changed a lot over the years as we've moved through major updates and large user interface changes. 
While large scale changes offer a dramatic difference, it is sometimes the smaller changes that bring the most satisfaction when using your community daily.
This blog entry rounds up some of the UI improvements Invision Community 4.5 brings.
Content View Behavior
What do you want to happen when you click a topic link? Are you taken to the first comment, the last comment or the first comment you've not read? If you speak to 100 people, I'm pretty sure you'll get a good spread of votes for each.
Invision Community has always offered subtle ways to get right to the first unread comment. Our infamous dot or star allows you to do this, but it is so subtle almost no one knows this.
Invision Community 4.5 now allows each member to choose (with the AdminCP offering a default).

Now everyone wins!
Who Reacted?
Invision Community has had reactions for a long while now. Although finding out who exactly reacted without clicking the counts has proved irksome.
We've fixed that in Invision Community so simply mousing over the reaction icon reveals who reacted.

Sign In Anonymously
For as long as I can remember, Invision Community has offered an option to sign in anonymously via a checkbox on the login form.
However, as we've added faster ways to log in via Facebook, Twitter, Google and more it's become less straight forward to ensure your anonymity.
Invision Community 4.5 removes this login preference and moves it to your members' settings.

Now your members can resume hiding as they move around your community across multiple logins.
Resize Before Uploading
One of the most popular requests we've had in recent times is to resize large images before uploading. It's quite likely that your giant full resolution image will be denied when attempting to upload, and it's a bit of a faff to resize it in a photo editor.
Invision Community leverages the uploader's ability to resize before uploading, which makes it a much happier experience.
Switch Off Automatic Language Detection
Invision Community attempts to map your browser's user-agent to a specific language pack.
When you visit a site, your browser lets the site know which language our browser is set to (often dictated by your operating system) and we use that to show you the correct language if the community you're visiting has multiple languages installed.
However, it might be that you don't want this to happen because although your computer's OS is set to a specific language, it doesn't always follow that is the one you wish to use on a website.
Invision Community 4.5 allows this automatic detection to be switched off.

Quote Collapse
We will finish with another popular feature request; the ability for long quotes to be collapsed, reducing the amount of scrolling one has to do.
Quite simply, Invision Community collapses long quotes with an option to expand them to read the entire quote.

Thank you to all our customers who have taken the time to leave feedback. As you can see, we do listen and action your feedback.
Which change are you looking forward to the most? Let us know below!

This entry is about our IPS Community Suite 4.2 release.
One of our more technically-oriented features for 4.2, we have added more detailed logs of user logins, and the devices and IP addresses used. This brings several new features:
 
Notification of a new device sign in
If enabled, users can receive an email notification when a new device is used to log into their account:
 

Email sent when a login from a new device is detected
When a user signs in for the first time, a special key is set to recognise the browser on subsequent logins. This mean the notification email does not trigger on a new IP address, which would be annoying when travelling or if using a network where the IP address changes regularly. Instead, the notification is only triggered if someone signs into your account from a new physical device or web browser.
 
UserCP Device Management
If enabled, a new page will show in the user's settings page showing all the devices which have been used to log into their within the last 90 days (which is recent enough that could still be logged in if "Remember Me" was checked).

Recently Used Devices
Users can see the device, browser, physical location (obtained by a GeoIP lookup) and if applicable, how the login was processed (for example, if the sign in was with Facebook or Twitter, this will show). If they chose "Remember Me" when logging in, they can undo that (handy if you realise you accidentally left yourself signed in on a public computer).
If they see anything they don't recognise, a page to walk them through the necessary steps to re-secure their account is available.

Secure Account Information
 
New Two-Factor Authentication Setting
"Logging into the front-end" is one of the options of when to prompt for Two Factor Authentication. In 4.2, this has been separated into two distinct settings:
Logging into the front-end from a new device Logging into the front-end from a known device If you enable the former, but not the latter, and the user has previously logged in devices, the system will automatically show an explanation to users alongside the other available recovery option. This can be useful especially if you do not want to offer other recovery options.
 
AdminCP Device Management
In the AdminCP, administrators can see all the device and IPs a member has used. They can also disable automatic login for any device.
 

Edit member page shows most recently used device and IP address
 
 
Viewing a device's details
The system can also detect if another user is using the same device and will show this in the list of devices.
  
Users sharing the same device
 

We are excited to announce the Leaderboard as the latest all new feature of IPS Community Suite. The new Leaderboard is designed to better highlight your most active members and content based on reputation and other metrics. The Leaderboard will greatly enhance both member and content discovery on your community.

Leaderboard Home
First you will notice the new feature of member leaders based on a specific time frame. In the example above it is set to All Time showing those members with the most reputation overall on your community. It also shows the content with the most reputation for the same timeframe so you get a snapshot of both popular members and popular content in one view.

Past Leaders
The Past Leaders tab shows the "winners" of each day in a history. The system counts all reputation made each day and logs the members who had the top reputation counts that day. Using reputation rather than post count encourages your members to post quality of quantity which is really important to any site.

Winner Profile Badge
Those who win the day also get a badge on their profile page to highlight that they were the member with the most reputation for a particular day.

Top Members
Top Members shows you a list of all members sorted by various metrics. By default you will see members sorted by reputation but you can also easily sort by total post content Suite-wide or per-app. All of these views can be linked directly to so if you wanted a menu item to show members who post the most files in Downloads you can just directly link to that sort view.

Leaderboard Settings
There are various settings to control the default behavior of the Leaderboard. You can define the default view and how many members to show which is helpful to tailor it to your needs.
We hope you enjoy this initial launch of the new Leaderboard feature. We are excited about the new content and member discovery abilities this offers and look forward to adding new options to the Leaderboard as we continue to develop!
 
This change will be in version 4.1.17 which is scheduled to be released in early December 2016.

We have added a selection of improvements to moderator workflow and some new features to generally make moderation easier.
We have already talked about a few new moderation improvements:
Default Warning Notes Tag Quick Edit Word and Link Improvements Now let's go over a few more new features that are designed to help moderation.
Multi Page Actions
When you split a topic or delete replies to some content that has multiple pages you would always be redirected back to the first page and first post. This could get a bit annoying if you were previously very deep into a conversation. We now try to remember where you were and keep your place after those items are removed.
Hide Unapproved Content
Previously you had only two options when viewing content that was pending moderator approval: delete and approve. You can now choose to hide an item rather than approving it so you can remove it from the approval queue without deleting.
Moderator Actions on Reports

Report Status
When a moderator changes a report status it now logs that action so other moderators can view when and who changed a status.
Display Name History

Display Name History
You can now see a display name history on the front end for a user. This can also be enabled for the public to see per-group if you want everyone to see the display name changes of a member.
Animated Profile Photos
You can now disable animated profile photos so your users cannot apply them to their profile. This will not go back and remove existing photos but will stop new additions.
IP Tools

IP Use Overview
The IP tools have had an update to make finding IPs with their related members and posts easier. This works with both IPv4 and IPv6.

IP Search
You can also search for all uses of an IP by member or wildcard search an IP to find all uses of an IP range.
 
These changes to moderator tools will help you better moderate your community and allow you to focus on member interaction rather than member management. In addition to the items linked at the top of this entry we have already talked about, these small changes come together to make moderation even easier in IPS Community Suite.
 
This change will be in version 4.1.17 which is scheduled to be released in early December 2016.

We are changing the existing Profanity Filters feature to become the new Word Filters feature. This change will allow you to define words that will initiate a moderator review before content is posted. With creative use of this new feature you can actually have the Suite self-moderate certain posts.
Right now the Profanity Filters are pretty basic. If you enter "stopword" you can have it change to *****. That's fine for basic profanity but sometimes you want to do other actions with a word. Perhaps someone might mention a competitor, you see common spam words, or you run a site targeted to children and want fine control over what is posted. There are a lot of reasons a simple replace word with *** might not be what you want.
Word Filters introduce an option to let you say "stopword" places a post in moderation queue.

Word Filters
So now you can define a list of words that are not necessarily profanity but are words you want to review if they are posted.
We have also extended this logic to the URL Filters which are now just called Links in the AdminCP configuration. You can now disallow all links and have a post go to approval if someone does post a link. This is also useful for sites where you need really tight control on content either for security or privacy reasons.

Link Options
With the new Links feature you can also set allow/disallow list of allows links and if someone posts a link outside those lists (depending on your mode) the post will go into review.
We hope these features allow you to introduce a bit of automatic moderation to your community and you can come up with creative ways to capture posts that need review either for security, privacy, or just keeping things in order.
 
 This change will be in version 4.1.17 which is scheduled to be released in early December 2016.

When a moderator is warning a user they can already input a reason for the warning. However, on busy sites this can get quite tedious plus you also may want some content in there such as your Terms of Service to highlight the member's reason for a warning.
We have added a new default warning note for the warning actions. This allows the admin to setup these notes to pre-populate for the moderator when they select a warning reason. So you might input an admin-approved message, highlight the section of the rules your member violated, or for corporate clients you might include some notice from your legal department.

Admin Configuration
On the front end the moderator will see that content as a pre-filled area in the notes box but the moderator can still edit it to the specific situation.

Moderator Warning Panel
We think this will streamline moderation particularly on busy communities. Admins will be able to define how to approach certain member situations to balance keeping your community running smoothly with the importance of looking professional and polite when you do have to take action on a member. Moderators will also be able to speed up their work by simply clicking a post, selecting a reason, and submitting the warning. No typing needed.
 
This change will be in version 4.1.17 which is scheduled to be released in early December 2016.

We were recently asked if it's possible to color code tags - the customer in question used tags as statuses on topics, and so wanted 'resolved' to be green, and so on. Despite being a great idea, this isn't something that is currently possible 'out of the box' - although we'll add it to our internal feature idea list to follow up on later!
But just because it isn't built in, that doesn't mean it isn't possible! In fact, with a little CSS, this is quite easy to achieve now.
 
Writing a CSS selector
We can do this by writing a CSS selector that matches the tag URL for the tag we want to style - a handy way to use CSS that can be applied to lots of other ideas within the suite!
Lets say we have a tag called 'resolved', and we want to make it green. Add the following CSS to your custom.css file:
.ipsTags a[href*="/tags/resolved/"] { background: SeaGreen; } html[dir="ltr"] .ipsTags a[href*="/tags/resolved/"]:before { border-color: transparent SeaGreen transparent transparent; } The first style is the main part of the tag element; the second matches the :before pseudo-selector which we use to make the 'point' of the tag.
Another tag we'll style is called 'needs help'. In this case, there's spaces in the name, which are represented by the + symbol in the URL (since it's URL-encoded). We'll make it purple this time:
.ipsTags a[href*="/tags/needs+help/"] { background: Purple; } html[dir="ltr"] .ipsTags a[href*="/tags/needs+help/"]:before { border-color: transparent Purple transparent transparent; }  
 
Supporting prefixes
This little CSS snippet won't change prefixes, however - they'll still be shown in the default color (specified by your theme settings). If you want to change prefixes too, you need to adjust the CSS as follows - replace the previous CSS with this version:
.ipsTags a[href*="/tags/needs+help/"], a.ipsTag_prefix[href*="?tags=needs+help"] { background: Purple; } html[dir="ltr"] .ipsTags a[href*="/tags/needs+help/"]:before, html[dir="ltr"] a.ipsTag_prefix[href*="?tags=needs+help"]:before { border-color: transparent Purple transparent transparent; } (Note: Notice the slightly different string we're matching in the href attribute; once you upgrade to 4.1.14, this won't be necessary - both selectors can use the same href format, e.g. /tags/needs+help/. Prior to 4.1.14, tags and prefixes used slightly different URL formats.)
That's it - now everything looks correct!
 

Topic View
 
 

Forum View