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Posts
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Community Answers
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Jim M's post in Upgrade to PHP 8 fails was marked as the answer
As mentioned in the error there, please contact your hosting provider or server administrator as mentioned to install MySQLi PHP extension.
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Jim M's post in MariaDB version was marked as the answer
We do not provide specific compatible MariaDB instances but so long as that MariaDB instance is compatible with MySQL 5.6 for Invision Community version 4.5 and 4.7 you should be fine. For Invision Community 4.7, you may want to upgrade that though as 4.7 is compatible with MySQL 8. For my test instance, I run MariaDB 10.6.9 on our latest release and that works.
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Jim M's post in The CSS of the search string is broken was marked as the answer
You will want to look at your manually edited theme template files and compare them to the default as something is missing here. Unfortunately, customizations are outside our scope of support so I have moved this to the community support forum where you can receive assistance from other clients.
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Jim M's post in CSS files missing was marked as the answer
Only your custom CSS files will appear in the Theme ACP theme editor now. Any questions will be answered here:
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Jim M's post in Remove/Delete Fraudulent Pending Invoices was marked as the answer
Sorry, as mentioned, there is not a one click or mass delete option.
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Jim M's post in Mark forum posts as unread was marked as the answer
Sorry, this is not something which can be done via the software at this time. If you would like to see this in a future release, please leave your suggestion in our official Feature Suggestion forum for further evaluation.
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Jim M's post in Upgrade Error to latest version was marked as the answer
Seems you're missing files in the /admin/upgrade folder on your server. When going to that on your community, I am being met with a 404 not found error. Please go to the Client Area and download a full set of files then extract these to your local computer and upload the contents of the "ips_****" folder to your server, overwriting what is there.
Once done, go to {base-url}/admin/upgrade in your browser. Be sure to replace {base-url} with the base URL of your community.
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Jim M's post in Logo image blurry on Retina screens was marked as the answer
This is how this solution would likely be resolved with an image. Roughly speaking, high-DPI displays have twice as many pixels per inch than their traditional counterparts. For images to look good on those screens, they need to be twice as large.
Currently, to work with an SVG or custom CSS, this would require customization which is outside our scope of support.
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Jim M's post in How to mass delete attachments? was marked as the answer
I'm afraid, there is no easy, one-click button unless you want to delete all their content (including posts, etc...).
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Jim M's post in 503 Error was marked as the answer
Unfortunately, a 503 Server Error is an issue with your server or underlying hosting. You would need to work with your hosting provider to determine the cause here. If there are any errors with our software which we can provide assistance with, please let us know.
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Jim M's post in Forum still showing "Buy now starting at 89$/month" even though i paid for it was marked as the answer
Sorry for the inconvenience. I have removed this for you now.
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Jim M's post in getting ACP error after logging in was marked as the answer
Have you tried recovery mode? Often this is an issue with a third party add-on and disabling it in other ways, such as the database, does not clear all the data associated.
Here's more on recovery mode:
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Jim M's post in Separate Subscriptions was marked as the answer
Grouping or separating Subscriptions is not possible, I'm afraid. If you need this functionality, I would suggest switching to renewable Products which you can put in categories and separate them off.
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Jim M's post in Allow renew on expired license (thezah.com) was marked as the answer
Thank you, we received your request via the accounts inbox and someone on our team will reach out to you once it is generated 🙂 .
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Jim M's post in PHP Switch Error 500 was marked as the answer
Please ensure you're on the latest release with all patches applied as this was resolved 🙂 .
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Jim M's post in HTML5 Advertisment was marked as the answer
Yes, you would choose the "Supply HTML Code" option as the upload image option does not support SVG at this time.
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Jim M's post in Internal link rich embed was marked as the answer
These would not embed as they are not content, I’m afraid, but applications or pages. Topic and article URLs themselves are examples of items which embed.
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Jim M's post in Bug: Reason for hiding topic note for moderators not shown inline was marked as the answer
Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
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Jim M's post in Footer banner advertisement not responsive was marked as the answer
Looks like the advertisement currently is using custom HTML. You would need to apply the proper responsive CSS classes to have this work:
As customizations, such as this, are outside our scope of support and if you are not comfortable with the nitty gritty of this, I would recommend using the image field in the advertisements module. Just do not specify an image for each screen size and it will resize it with the screen automatically. If this is not happening, you will want to switch to an unmodified theme and disable any third party applications/plugins.
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Jim M's post in Database Records Canonical Meta Tag was marked as the answer
Sorry, this is not currently possible. If you would like to see this in a future release, please leave your suggestion in our official Feature Suggestion forum for further evaluation.
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Jim M's post in Removing EXIF option? was marked as the answer
Unfortunately, there is not a global remove option for this link in your screenshot. If exif is not enabled on PHP on your server, it will not be able to read anything though.
Additionally, you can remove this link in your screenshot if you wish via customization if you so desire. I am sorry I do not have better news for you.
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Jim M's post in Rating system in the gallery not responding was marked as the answer
Please ensure you have provided the permission for a group to be able to rate images. This can be in ACP -> Members -> Groups -> edit group -> content tab -> Can give star ratings for content?
Once I gave that permission, our test user was able to leave ratings on Gallery images where the Gallery category allowed it. Please also note that a user can disable ratings on their album so if a user has done that, it will not be available.
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Jim M's post in web page is not displayed properly was marked as the answer
I would first suggest clearing the cache by going to ACP -> Support -> Clear System Caches. The ACP may look weird but will still function.
If you're still having issues after that, please ensure the credentials in the Client Area are up to date and we can take a look:
We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section.
We look forward to further assisting you.
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Jim M's post in Notifications sys does work with support commerce? was marked as the answer
There is not any notifications for support tickets at this time. You can certainly suggest this in our Feature Suggestion forum but typically, emails are sent out for support tickets.