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Jim M

Invision Community Team
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Community Answers

  1. Jim M's post in Mass PM cleanup was marked as the answer   
    I'm afraid, there is no mass option to delete all messages. This would require customization or you're welcome to post this in our official Feature Suggestion forum for further evaluation for a future release.
  2. Jim M's post in Alerts system doesnt show was marked as the answer   
    You would need to ensure that the moderator(s) who are looking to use this have the permission to do so in ACP -> Members -> Staff -> Moderators -> edit user/group -> Content tab -> Can manage alerts?
  3. Jim M's post in URL for forum and gallery was marked as the answer   
    The folder you place the software in on your server will be a static constant in your URL, meaning if you install at site.com/gallery, it will always be site.com/gallery/(whatever application/page you're accessing and gallery would be duplicated in the URL if it is not the default application). Our software rewrites URLs to be more human friendly (if you enable that) to accomplish what @Meddysong is talking about so that if you install in a folder called gallery and run gallery as your default application but also have forums installed, you would see it at site.com/gallery/forums (or vice versa if you install in a folder called forums).
    If you do not have a website at the root of your domain (e.g. site.com), nor do you plan to have one, it would be suggested to install there for URLs that make the most sense.
    Example: our community here is installed at the root of our domain (https://invisioncommunity.com/) and we have set our CMS application (Pages) as the default application to generate content for our marketing website so that everything in that application can be set to the root. The software then puts the forums application at https://invisioncommunity.com/forums . If we had Gallery installed here it would then be at https://invisioncommunity.com/gallery .
    Now, if you want forums as the default application, this would be it at the root of your domain (site.com) and then gallery would be at site.com/gallery or vice versa.
    Hope that makes sense.
  4. Jim M's post in Following members was marked as the answer   
    Sorry, there is not a global mechanism to disable follows for all users. Please feel free to leave your suggestion in our official Feature Suggestion forum for a future release.
  5. Jim M's post in Pages - exception when sent a new record with tags was marked as the answer   
    This looks like an error coming from a third party application/plugin Radical tags. Please ensure it is compatible with the release you're on and work with the author to resolve it as third party applications/plugins are outside our scope of support.
  6. Jim M's post in Error: Call to undefined method DateTime::getDateInformation() (0) was marked as the answer   
    Please ensure you are on the latest release and have applied all patches as this issue was resolved 🙂 .
  7. Jim M's post in Different posts have different font size on phone? was marked as the answer   
    Couples scenarios here that could cause this:
    The obvious, the user changed the font size in the editor or custom HTML (if you allow either of these). The user copy/pasted the content from external rich text source which had a larger font size and in ACP -> Customization -> Editors -> Settings, you allow for rich text to pasted thus keeping the larger font size.
  8. Jim M's post in User gets logged out when trying to submit a reply? was marked as the answer   
    If on the login form, they are not choosing to be remembered and they are sitting idle for ~20+ minutes, their PHP session would expire and they would be logged out. This is how the software is designed to function. They would need to choose to be remembered on login and this would enable a cookie which when accessing your community again would automatically log them in again and create a new session.
  9. Jim M's post in How to remove the Search? was marked as the answer   
    You will wan to go to ACP -> System -> Applications -> expand System and disable permissions for “Search”
  10. Jim M's post in I cannot get in AdminCP based on IP address, this is new computer was marked as the answer   
    As you're utilizing CloudFlare, you will need to enable "Trust IP addresses provided by proxies?" in ACP -> System -> Advanced Configuration. Otherwise, your IP address will change each time CloudFlare swaps you to a different server as it won't use your device's IP address. You also can run into issues with users and IP addresses if you do not do this.
    Just a note, you found support (Hi!). The method which you go to obtain support has changed but the level of support has not 🙂 .
  11. Jim M's post in Unable to access site or admin cp was marked as the answer   
    I have used recovery mode to disable all third party applications/plugins on your community and this has brought your community back online. Please uninstall the plugin you installed which created this issue and do not install again till you work with the author to resolve this. I'm afraid, if you install it again, there may be a fee for us to assist with bringing your site online again.
  12. Jim M's post in Most Contributions Question was marked as the answer   
    I'm afraid, this block itself, does not come with any restrictions. You can suggest this for a future release in our official Feature Suggestion forum for further evaluation/filtering.
  13. Jim M's post in Ban Guest IP Addresses? was marked as the answer   
    You can utilize the Ban Settings in ACP -> Members -> Ban Settings. However, it would be strongly encouraged to not allow guest posting as you will always deal with spam in this configuration.
  14. Jim M's post in WYSIWYG Editor and Grammarly was marked as the answer   
    Grammarly is disabled in our software as it causes some issues with the editor we utilizes.
  15. Jim M's post in Blocks Question was marked as the answer   
    You could use a WYSIWYG block then paste the link of the YouTube video in the editor. That will behave just like anything else with the WYSIWYG editor. 
  16. Jim M's post in Not Urgent: Expand "Number of Views" Field? was marked as the answer   
    Unfortunately, this is not something which can be changed via a software setting. To change it, it would require a customization.
  17. Jim M's post in IPS 4.7.1 and ElasticSearch 7.17.4 -- precise exact match vs loose match was marked as the answer   
    Sorry, there is nothing in our software at this time which controls this in ES. 
  18. Jim M's post in Update fix - system error was marked as the answer   
    Did the patch work as expected and everything is fine now? If so, this may have been a temporary error with the upgrader.
  19. Jim M's post in EX1364 error when creating an account was marked as the answer   
    Sounds like the field above in your database is from a third party application and missing a default value. You can disable strict mode on your MySQL server to disable these checks. Please check with your hosting provider with performing it. 
  20. Jim M's post in Upgrade from 4.7 to 4.71 was marked as the answer   
    I reapplied files for you, give it a minute or so and try going to /admin/upgrade
  21. Jim M's post in latest topics in pages won't disappear from the unread stream was marked as the answer   
    If you clear your unread by clicking "Mark site read" does this remove them?
  22. Jim M's post in Questions about Clubs and Mails was marked as the answer   
    Clubs are not integrated with the member group system at this time. You may wish to suggest this in our official Feature Suggestion forum if you wish to see it in a future release.
  23. Jim M's post in Database articles doenst show date was marked as the answer   
    Have you applied the latest patch in ACP -> Support? If so, does this happen on an unmodified theme and Pages templates?
  24. Jim M's post in Missing Add file by URL and Server Path? was marked as the answer   
    🙂 
  25. Jim M's post in Latest update destroyed my forum was marked as the answer   
    Please switch your table row formats to dynamic instead of compact. If you are unsure how to perform this, please contact your hosting provider for assistance.
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