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Jim M

Invision Community Team
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Everything posted by Jim M

  1. This generally points to an issue with your MySQL server. Corruption, disk space issue, etc... Working with your hosting provider or server administrator is advised here.
  2. To confirm, this is Javascript which you or your users are purposely adding to the description? This is the only way to reproduce this as this Javascript is not a part of our codeset.
  3. I'm afraid, the granularity that you're after here with a moderator group having different permissions per forum is not really possible here. While you can provide moderators control over only specific forums, those permissions would be the same across those specific forums you select. I haven't tested this but you may be able to create this as separate groups and assign it as secondary groups.
  4. Unfortunately, this is not something which 2 colleagues of mine and myself can reproduce on your community. I also cannot reproduce this myself on a test instance uploading images as advertisements. Do you have any one else reporting this? Have you tried this another computer or device? Sounds like this is local to yourself at the moment as we have tried to reproduce this. I can only explain it via a bad connection, bad cache, or something else local to the computer causing this disruption.
  5. I have marked this to a developer to confirm if what you're experiencing is as expected. Someone should reply as soon as they are able to. If so, we may need to move this to feature suggestions and evaluate this for the future (if possible).
  6. Following along it seems this user posted this via HTML? I would advise only providing HTML/Source editing to those who you completely trust. This way you avoid things like this that may be odd or cause undesired behavior.
  7. Jim M replied to TheSaint's post in a topic in Technical Problems
    Can see the following guide which will cover purchasing and installing our applications for an existing self-hosted community:
  8. Background tasks run in order they are added. After an upgrade posts are rebuilt then the search index. On the Dashboard in the ACP you can see the current order of tasks. No. Upgrade procedures are done. Posts are not rebuilt though as it would mean the upgrade process for some sites would take days. It is handled post upgrade by the background tasks.
  9. The path there should be a hard path to the profile images. It is not virtual.
  10. Excellent! Glad to hear you found the issue
  11. Please be advised that dev installations are limited in support. Please also be aware that with your license, you are allowed to run 1 Live URL and 1 Test URL. To utilize your Test URL, please update your installation in the ACP to use your license key with "-TESTINSTALL" (no quotes) appended to it. You may wish to start over here as the 403 errors have me concerned that permissions on the server are not correct or ownership of the folders/files are not correct for you server. This can happen in cases of moving files around on your server and not an issue with the software directly. The CSS and Javascript for the upgrader are contained with the upgrade directory in your /admin directory so frankly, should not be having an issue unless there is a larger issue at hand on the server with accessing files.
  12. You want to set your new page as the default page for the folder by going ACP -> Pages -> Pages -> on your page, click the down arrow -> click "Make default page for this folder"
  13. Thank you for the feedback. I will pass this on. However, a database should not theoretically require a page. It could well be bad data that removing the database or adding it to a page fixed. I am glad you found a fix though!
  14. The folder will be labeled as "cms"
  15. Have you modified any email templates? If so, please revert them. Otherwise, please add an example user who is seeing this and please add your admin credentials on file in the Client Area and I can take a look.
  16. Please see this guide:
  17. Personal message email notifications will include a line asking if you prefer to stop receiving these emails and to adjust your notification preferences. You, of course, would need to allow users to be able to adjust these notifications for it show in ACP -> Members -> Notifications.
  18. I, as well, am a little confused by your question. Elaborating further will help us provide you with an answer.
  19. I'm afraid, there is no means to re-create them. This would mean that the test install file location is missing these files. You would need to check your transfer process and bring them over.
  20. Conferring with one of my colleagues, this looks to be encountered from bad data in the database; such as categories exist for a database but not the database itself. If you remove that bad data, the upgrade will work without issue. Unfortunately, that is the problem with most version 3 upgrades as there is a lot happening in most data due to outside influences or configurations than what we can account for in the version 4 upgrader. As what you've encountered is really a custom migration than an upgrade, we're happy to bring this to a ticket to discuss a quote. However, standard support is no longer offered for version 3, which includes upgrades from that version. Sorry that this is not what you wish to hear but hope this helps guide you to a solution.
  21. I am sorry to hear that you're still having a problem with this issue. The last ticket which we have on file for your community is from September, when one of our developers submitted a fix for the issue you're having. Of which, there are no tickets under the email address on file here in the client area. Were these tickets directly emailed to our support email address? If so, this would reject the email and send back a notification that tickets must be submitted through the Client Area. I am happy to help you further investigate the issue here if you could provide a current example we can review? I can then transfer to a ticket once ready for further investigation.
  22. I'll move this to our advanced server assistance forum as this is a little outside our scope of the forum we're in now. If any one would like to continue discussion, certainly welcome to.
  23. Would need to make sure your WordPress .htacccess doesn’t interfere with your Invision Community installation. It sounds like WordPress is redirecting away from your forum directory.
  24. Jim M replied to dutchsnowden's post in a topic in Technical Problems
    What is being outputted there is the logging which we have.
  25. Jim M replied to dutchsnowden's post in a topic in Technical Problems
    Sorry, believe there is confusion in what I meant here. SMTP would still send over port 25, 587, 467, etc... so if these are blocked for outgoing on your firewall, network, etc... this could be causing you a problem.