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Jim M

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Everything posted by Jim M

  1. Jim M
    Blogs application itself does not have permissions on categories themselves. You could hide any entries you do not wish to be viewed but there is not a way to remove permissions from a group on a blog category.
  2. Jim M
    Please see the following guide on how to change your default application:
  3. Jim M
    I would advise making any suggestions for the future that you would like to see in the appropriate areas (either to us or the author of the add-on you're using) 🙂 .
  4. Jim M
    Users who have a current active subscription should be placed into a separate group if you need to distinguish them. If you need to see who previously had a subscription, you would view that report in your subscription area.
  5. Jim M
    If you are wanting to utilize our Cloud, we would need to do any migration for you as our Cloud is not typical hosting where our customers have access via FTP and the resources alike. I can transfer this to our sales department for information about that process and getting you scheduled, if you would like?
  6. Jim M
    You will want to ask them about their application sending messages, as this is the issue you’re having specifically.
  7. Jim M
    The following are the ways possible to sort all topics in a forum. You can also pin topics to the top of your forum but these would also honor the ways which you have sorted topics in this setting. I'm afraid, there is not really a feature to say I want these sporadically added topics to now be ordered in x and the rest of forum be in y that you're after here.
  8. Jim M
    Please make any suggestions in the Feature Suggestion forum for review for a future release.
  9. Jim M
    You will need to test this that it is not underlying but that is what it seems from the stack trace you've provided. Again though, if the error does not have a recent date/time in the log and you cannot reproduce it at the URL, it likely can be ignored and you will want to check your log purge settings to ensure they are set to the advised 30 days.
  10. Jim M
    "Faded" would indicate that there is not any new content in the category. Where it is not "faded" would indicate new content. If you still want to make adjustments to this it would require customization of your theme which is outside our scope of support, I'm afraid. I can move your topic to our community support forum though if you would like me to.
  11. Jim M
    BBCode as a whole is not supported in 4.x. It is provided as an "as-is" translation. It would be advised to transfer anything you may need custom BBcode for to a custom editor button. I have moved this to the Community Support forum if you wish to further talk about BBCode as it would take customization which is outside our scope of support.
  12. Jim M
    Currently, there is a Content Security Policy on the website preventing the iframe from redirecting to the social media login. Regardless of the CSP on your main website, this may be an oversight on our end allowing this block to be embeded as it functions like a form in the iframe rather than a button. I have added this to our internal tracker to be reviewed.
  13. Jim M
    Are these still occurring? If so, it looks like a few hooks are being thrown in here to cause an issue so I would advise disabling any third party applications/plugins then try to see if the error is still present. If it isn't, this would be an issue with one of those third party applications/plugins which you would need to review which one and reach out to the author for assistance. If the error does not have a recent date/time in the log and you cannot reproduce it at the URL, it likely can be ignored and you will want to check your log purge settings to ensure they are set to the advised 30 days.
  14. Jim M
    Is the block completely disappearing or is it there but not displaying data? If the latter, it could simply be that no one meets the Achievement settings setup for displaying on that block. If the former, I would advise disabling any third party applications/plugins then attempting again. If you continue to have issues, it looks like you're utilizing some type of SSO for the front-end of your community which we do not have access of in the Client Area access details. We would require you to add those access details so we can further assist. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section.
  15. Jim M
    Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.
  16. Jim M
    If you're using an add-on to do something the software does not do natively and change the validation process, it could entirely be the add-on. I would suggest performing this with and without the add-on disabled to see if you can reproduce it. If you can with the add-on disabled, we will need to access your community to see examples and investigate further.
  17. Jim M
    I have moved this to a ticket for you as there will need to be some items to perform on both our end 🙂 . Please watch your email address for further instructions.
  18. Jim M
    If you utilize the standard validation periods they would not be able to utilize the site till they have been validated (email or admin). Unless you are "approving" accounts in some other manner.
  19. Jim M
    So the slider in your eyes for example would be between some range of numbers or words; e.g. from like 1 to 5? Unfortunately, we do not have sliders. There are drop downs, checkboxes, etc... A developer may be able to create a UI for a slider from one of these items but we do not offer it natively or would provide support for that customization, I'm afraid. ---- The rest of what you're asking about with a form to insert this information and displaying records from the MySQL database are what Pages is good for. You can kind of see a walk-through build of a Pages Database here:
  20. Jim M
    Please be advised I moved this to a ticket so that it can be further investigated. Thanks.
  21. Jim M
    Could you please provide an example of what you are looking to do and what you mean by "sliders?" Just want to ensure I am on the same page as you before answering.
  22. Jim M
    again, this might be something which the add-on is impacting so you would need to have that disabled. there should be fields populated correctly otherwise.
  23. Jim M
    Could you please go to your Client Area and download a fresh set of files then extract these to your local computer. Afterwards, please upload a full set of files to your server, overwriting what is there. If you're still having this issue, please update your access details on file to ensure everything if for your Invision Community installation.
  24. Jim M
    There is not a limit on our end of successful calls. There is a limit of calls that result in an error and you will be restricted from sending further requests. As you are self-hosted though, it could be that you are hitting a server limit.
  25. Jim M
    While, it may be working in cases, it would need to be removed for complete testing to rule it out.
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