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Marc

Invision Community Team
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Everything posted by Marc

  1. If you can provide a link to the topic, along with the name of the member, we can then certainly take a look at that for you
  2. You would need to speak to the provider of your SSO solution on this. Of course you can set any group to access whatever parts you wish, but the SSO provider would need to add additional code to add members to a group automatically
  3. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  4. No problem at all. Of course if the issue escalates at all, let us know.
  5. On taking a look at the settings you have there, this needs to be escalated, so I have created a ticket for you so that we can get to the bottom of the issue. Someone will be in contact as soon as possible
  6. I see that issue has now been resolved in the ticket for you. Of course please let us know if you see any further issues
  7. You would need some manner of plugin to achieve this
  8. I would indeed suggestion contacting us as mentioned above, as it would depend on the circumstances there really. Please ensure you let us know in the message specifically what you are looking to move from where.
  9. Its not something that would be possible at the present time, unfortunately.
  10. There is no built in method within the software that would allow you to do that at the present time, unfortunately.
  11. Ah, you are using an external login method, that would explain it. Very glad to hear you found the problem there
  12. I have created a ticket on this for you so that we can look into what is causing the issues. Someone will be in contact as soon as possible
  13. No problem at all. Glad to see it sorted the issue 🙂
  14. Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release. With regard your test install, it will not remove from your license when you remove an install. It has to be reset. We would expect people to be installing a test instance in the same location each time. If you do need it to be reset, please let me know
  15. Try uploading a fresh set of files from your client area, as it looks like you may be missing files there
  16. Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  17. You manage to get this online?
  18. Please could you let us know if the above may be the case?
  19. I see from your ticket that this since resolved itself. Glad to see it sorted, and of course let us know if you see any further issues
  20. Have you since resolved?
  21. My colleague still appears to be awaiting a response from yourself there. Did you manage to get this resolved?
  22. Please post all reponses in the English language.
  23. Did you get anywhere on this?
  24. Have you managed to get this resolved, or do you still require assistance?
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