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Marc

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Everything posted by Marc

  1. Marc
    There are issues with PHP 8.1, so I would advise against it until we have gone through the code and made it compatible
  2. Marc
    Actually the opposite is true. Generally you will have more issues by not upgrading
  3. Marc
    Please double check those. You have a display name added to your client area, however your login accepts only email
  4. Marc
    There is no way in which to do this natively within the software, however as mentioned by Adriano above, there are 3rd party items that can achieve this.
  5. Marc
    I need to pic up on this part as this is important. We do not convert the file to another format. It can only be being done by the device. There is simply no function in the platform at all that does this. I would say however, if our site is orienting it correctly, the only place than can be an issue there is unfortunately the server its run on
  6. Marc
    Please check the requirements checker here first of all, to make sure there is nothing you are missing as a requirement
  7. Marc
    Please disable the captcha you have set there. Unfortuanetly I am unable to get past that custom item
  8. Marc
    The image you have sent over there is an heic file, which would not actually be displayed by the software at all. Please could you provide me with a link on your platform where you are seeing this?
  9. Marc
    Please could you let me know where you are posting a new record? I can then take a look and see whats happening for you
  10. Marc
    No problem. If its not being rotated, its very likely the photo itself. Also ask them to upload elsewhere and see if it shows the correct way.
  11. Marc
    Because they are 2 different things. Unapproved isnt really hidden.
  12. Marc
    This is the same as any other area in respect of hidden items. Seeing hidden items is a moderator function. The only exception to this is the hiding of older versions if the permission allows
  13. Marc
    You would need customisation in order to remove those items, as they are part of the makeup of the club section, rather than editable blocks
  14. Marc
    There is no way in which to disable those at present unfortunately. You would require modification in order to achieve this
  15. Marc
    Glad to hear you have what you need there Brian 🙂
  16. Marc
    At present, the URL on file is not resolving. Have you since changed URL? Note, while I can take a quick look to see if there is anything obvious causing the issues there, we are unable to assist further than that until you can upgrade
  17. Marc
    Once you have updated to the latest release, we can take a look at that for you to confirm. if it's the "redurect to community" button, then it is indeed sending the users to the community. The login part of things however doesnt sound to be correct. For that you need to upgrade before we can look
  18. Marc
    That doesnt sound like correct behaviour from what you are describing. Before we do anything else, please update your site to the latest release of the platform and test again. If you are still having the same issue, please ensure all access details are up to date on file
  19. Marc
    There arent. As mentioned you would need to provide detail on the ticket created
  20. Marc
    I have created a ticket for you, so you can share more sensitive information. Please provide the exact request you are sending.
  21. Marc
    As mentioned in the response to your ticket, fff the problem is persisting, it can only be because the password being used is incorrect. Please reset your password using the lost password form at /lostpassword/ on your site, then try again. Make sure you are entering your site password (details for your own site including front end) and not your client area password (the details you use to log into our billing area for example)
  22. Marc
    Please could you check mod_security on your server (or securi if you have that running) and check their logs at the time this happens?
  23. Marc
    External blocks from your site are a good example of this. You can place things like latest topics on your squarespace site (or any other site for that matter) using the pages application. As mentioned by my colleague, we would need more information as to what exactly you want to be able to do
  24. Marc
    I can check to see if I can see any errors while its being saved if you would like me to do that? You would need to update your access details on file if you want us to check that, as they are currently incorrect
  25. Marc
    Glad to hear you got it sorted 😄 Best lesson you can ever learn on these things is backup regularly and any time you make a change that could break things
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