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Marc

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Everything posted by Marc

  1. Marc
    I feel you may have misunderstood what I said above. You need the issue to be reverted, and then "I" can reopen that ticket. I understand you are having issues with emails, however your other email address was added to that, and you should add that as an alternative contact. I cannot escalate your ticket and get you a resolution if you cannot recieve the emails Of course this is up to yourself. We cannot however resolve the issue unless we have the issue to resolve
  2. Marc
    If you have edited a template, just for that (presumably globalTemplate) then you would just revert that theme, and reapply the code
  3. Marc
    The above is correct, however I would say it terms of number 1 there, it atcually depends even on a large upgrade. If you havent change much for example, it may be a case of just reverting a template and re-adding your changes. If its a custom theme written by someone else, you really should refer to that person for advice before you upgrade
  4. Marc
    This really needs to be looked at in the ticket that was created. The ticket was closed because a fix was manually added. Please revert the changes entirely, and I can then reopen that ticket and add these details.
  5. Marc
    Taking a look at our release notes and checking on my instance, it looks like there have been issues resolved on this area in the next upcoming release, which is currently in beta
  6. Marc
    I notice there are a few plugins running there. Please disable all plugins and applications that are 3rd party, and then try again
  7. Marc
    Have you tried this without entering custom?
  8. Marc
    You can mass move only if there is a criteria in which you can search for those members in advanced search in the admin CP. If there is no way you can filter those members down there, then unfortunately it would indeed be a manual job
  9. Marc
    It sounds like he is having problems with connections to amazon S3. If it's only them having this issue, they would need to contact their hosting provider on this.
  10. Marc
    Thank you for reporting the issue. Our developers are taking a look into this
  11. Marc
    Glad to see you found a resolution to your problem 🙂
  12. Marc
    You need to check in the hooks list (right hand side of the support area in your admin CP) and see what hook 606 is related to. Once you find what application or plugin that is related to, disable that plugin/app and report it to the author
  13. Marc
    You would simply never post sensitive information unless its in an email ticket. This isnt really any different to any other public medium. If you have an issue whereby you need it to be private because there is private information, just ask and we can do that. Im not sure I would agree with the categorisation here. We have been asked and in response it has been removed. I have not seen an instance where someone has had to beg for this to be removed. Without the example, I wouldnt be able to fairly comment on an individual situation. If you would like to link me on that, I can certainly advise on why that was the case. We're not out to make life harder here, and we have had considerable feedback stating people, in general, like the new system. In fact we have had people who stated they would never like it when we first switched, who have since stated they have changed their mind having used it.
  14. Marc
    The only way in which to change that would be by amending your theme
  15. Marc
    This is by design. Font size is reduced on mobile by the responsive design of the software
  16. Marc
    No problem at all 🙂
  17. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  18. Marc
    Take a look at the email wrapper. You will see how these are built up here. Search for "email_also_interesting" which is the string at the top there, and work your way down from there
  19. Marc
    That page does not appear to be available to guests, which is likely causing your issue
  20. Marc
    Its almost like this guy has been using the software for a while 😄
  21. Marc
    I did indeed. Each of those comes up directly after a connection refused message. To explain, the reason my colleague asked about the database, is that we see the error you mentioned, only when there is an error with the database itself. Essentially its trying to get information from the database and for whatever reason, its failing. Generally this tends to be crashed tables, limited connections, or indeed connection refused as you are getting in this case.
  22. Marc
    Sorry to hear you feel that way. As mentioned by my colleague, the issue has been fixed in a future release. Its not something in which we can provide a fix for outside of a release unfortunately, but we are doing a release once a month at present so this is not something you would wait a long period of time for. The issue here, unfortunately, is that these are upgrades that are no longer supported, from decade old software. At some points these will unfortunately break.
  23. Marc
    It may well be, yes.
  24. Marc
    While you may be able to do that, there is no guarantee that there will be no consequences to doing so.
  25. Marc
    As this has been escalated, I would be unable to give an estimate on time it would take to resolve the issue unfortunately.
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