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Marc

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Everything posted by Marc

  1. Marc
    Yes, that would be correct. You are essentially cutting down the data that is being stored. It is worth noting however, you are looking to cut the size of your database over half of the size it is currently. The direction you are going in currently is not going to be sustainable in the long term. You really need to ensure you have a larger database allowance, rather than trying to reduce the size of the data contained within your site.
  2. Marc
    Im not sure I understand what question you are asking there, as what you quoted is what they did there. They created a new theme in the admin CP, then reapplied any customisations they had. To clarify, this will have resolved the issue, as there will have been changes in the theme that were breaking changes in PHP8
  3. Marc
    They are essentially trying to ddos your server by the look of it by hitting the site over and over (as they could with any other page). You would contact your hosting company and have them block the IPs in question
  4. Marc
    That should actually be ignored anyway, but I have done so
  5. Marc
    Before we continue any further, have you contacted your elasticsearch provider on this to see if there is anything their end that may be causing this to happen? Just want to rule that out before getting a ticket created
  6. Marc
    There is no built in facility to do this unfortunately. This is intentional as the system was designed
  7. Marc
    Please let us know if you find the issue is resolved by the above. May well be helpful for others
  8. Marc
    Very glad to hear that your issue has been resolved there. Of course this was unlikely to have been the case based on what you were describing, so please do ensure you have a full, robust backup solution in place on your server. This just means you can revert at any point should there be a major issue. Of course if you dont want to deal with any of that, and just want to run your site, you may be interested in our cloud solutions. Feel free to let us know if thats something you may be interested in
  9. Marc
    I see your site appears to be online currently. Please let us know if you are still experiencing issues, and we can then take a look for you.
  10. Marc
    For clarification, this shows as available to buy within the marketplace on ACP, and we are aware of that. You need to renew the product, which can only be done via the marketplace here on the IPS site at present.
  11. Marc
    There appears to be no details on file. I suspect it hasnt saved there
  12. Marc
    Are you getting the same right now? I dont seem to be seeing any issues on your site at present
  13. Marc
    Could I clarify what it is you are actually trying to do here? You can get push notifications on mobile, if this is what you are referring to?
  14. Marc
    No problem at all 🙂
  15. Marc
    I actually did this on my own site years ago, and removed small things bit at a time. Its surprising how many things people dont notice lol
  16. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  17. Marc
    I have created a ticket on this so we can take a closer look for you
  18. Marc
    If its set in the feed then no, you wouldnt be missing something there. Please could you let me know which feed and I can take a look for you?
  19. Marc
    This is not something that is an option within the platform at the present time unfortunately. Please feel free to post up as a suggestion if its something you would like to see appear in future releases
  20. Marc
    It seems you may have changed from the default options there. As mentioned above, you need to re-add this using the menu manager. It's the "Payment methods" item you need to re-add
  21. Marc
    This would not apply to yours, as you are a cloud customer. Your ticket has already been escalated and will be sorted out for you 🙂
  22. Marc
    A ticket has been created on your behalf, and someone will take a look at this as soon as possible
  23. Marc
    Please upload a fresh set of files from your client area. Once you have done this, complete the upgrade from /admin/upgrade . If you then still have further issues, please let us know.
  24. Marc
    Sorry to see you are experiencing issues with your community. I have created a ticket for you on this, and one of our developers will take a look at soon as possible
  25. Marc
    Sorry to hear you are havign issues there. Lets see if we can get you sorted out. With regard the emails, please ensure you mark the emails as safe in your email client to ensure they are not going to spam. Unfortunately we wouldnt have any control over your email provider marking these as such. With the software itself and how to use, please see the guides in the following area, which should help to get you started. Start at the "getting started" section on the left, and then jump to whichever sections you are interested in from there. Of course if you have any questions, thats what we are here for. Let us know what specific things you are interested in. For example, you mentioned forums there. We have a quick guide to get you started in that area here Now for the login part of things. I have sent you a password reset from your trial and unlocked the account. Please check your email for further instructions on setting a new password. Any other questions, let us know 🙂
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