SJ77

Hi,

Appreciate that but not what I am looking for.

I am looking to prevent him from buying anyone's files or anything at all for that matter.

For now I fixed by hard coding. I ended up wrapping the checkout in this
 

{{if \IPS\Member::loggedIn()->member_id === 111570}}

<p style="font-size: 25px;"><strong>Sorry for the inconvenience but purchases cannot be made at this time.</strong></p>

{{else}}

checkoutwrapper code here


{{endif}}

What does this button do?

Never mind, I see. That button, It just refunds everything but doesn't block them from making NEW purchases.

There should really be a way to stop doing business with a specific member.

I am looking for a way to prevent a specific member from buying anymore downloads while also maintaining access to stuff he has already paid for in the downloads marketplace.

Any ideas?

Where there are a lot of images in a thread this thing falls apart.

clicking the arrow to go next brings up a full page not in a pop up. There is no way to embed images if the one you want falls outside of the first popup

And suddenly, only in the last hour things are looking more normal. I am so confused. I will hope it stays this way

3 minutes ago, Paul E. said:

It may also be wise to make sure nothing is skimming cards from your site as another avenue that would account for suspicious activity being associated with the payments. Verify all IPS files are intact and unmodified, check plugins and applications, server filesystem, logs, etc.

Great thought. And always good to do. I think it's not this because my actual sales volume is down about 25%

2 minutes ago, Paul E. said:

I'd suggest reaching out to Stripe and see if they can shed light on that. Per their documentation, that's a bank-level decline, so they may not be in a position to even be able to get that information or share it. In other words, they're accepting what they're getting from IPS and passing it along to the processor rather than stopping it because of a bad API call, or their own fraud checks.

I imagine if a processor marked your site as a place where fraudulent purchases are more likely to be made (would that make sense for your purchasable content?), then you may be getting stopped by fraud checks more frequently as another possible scenario. The customers may be getting a phone call or alert from their banks that purchases were blocked as potentially fraudulent and ask the customer to verify that the purchase was intentional. This would be different from Stripe identifying it as fraudulent.

This is insightful. Yes, Stripe doesn't know what do_not_honor really means. I think logically though you're pointing out that it doesn't seem like an error in the Stripe.php file.

My dispute activity is 0.02%   Seems pretty good to me. Not sure if something was reported to the banks or not.

I feel like a few months ago, like right before the pandemic (Feb I think?) this happened. Decline rates shot up for a week or two. I was freaked out by it but it seemed to resolve itself on it's out. Which is really weird. And now it's happening again.

1 minute ago, Paul E. said:

Here's more information on Stripe's decline codes and how to interpret them:

https://stripe.com/docs/declines/codes#do_not_honor

do_not_honor

The card has been declined for an unknown reason.

The customer needs to contact their card issuer for more information.

Typically, this would be for fraud alerts or insufficient funds for banks that don't report that information back to the processor.

Yes thank you.

But what would cause these FAILS to go from 7% to 25% all of a sudden? That's a big jump.

A lot of the cards being declined are cards that have a history success. Repeat customers being turned away.

I am thinking maybe there was some legal change that is causing banks to decline more aggressively. I do HIGH number of very small transactions so I am usually distinctly aware of issues before others notice.

Seems like they are coming from all over the world. To be clear, it's not a lot of "insufficient funds". It's this other cryptic error "Do_Not_Honor". UGH

5 minutes ago, Davyc said:

Is there any reason for the fails?  Does your dashboard allow you to see a reason for a fail? Have you contacted Stripe support to get their assessment of why there are so many fails?  I would presume that a fail is due to someone's card not being authorised, I would contact Stripe support and see what they say.

I set up Stripe for a client and when we had an issue they were extremely helpful.  Hope you get it sorted soon as I feel your pain.

Yeah it's all this "do_Not_honor" bank code stuff. Stripe thinks they are bank declines. Why would it suddenly shoot up like that though is what is confusing to me. I didn't change anything on my side.

Just to put some numbers behind this

I can't even express the sinking pit in ones stomach they feel to see loads of potential sales fail and customers lost. I am not even sure where to turn

Hi

It seems like in the last few days suddenly I'm getting an unusually high number of declines or "do_not_honor" codes.

Is this happening for other folks running Stripe on their platform?

Thank you 🙂

Yup, now I need this 🙂

This was some interesting feedback

Quote

 

 I am so sorry I know you must be swamped but I wanted to give you an idea for the exposure problem. I was afraid to post in the big forum because I didn't want to upset anyone.

 

I don't mind the leaderboards I completely understand why they are there. But I believe there are better data points that can be looked at which when it comes to the leaderboards.

If someone post 100 times per day and each post only gets 1 like they still get 100 points for the day. But lets say someone only post once and they get 80 likes it is less likes but the post to like ratio is more impressive.  

 

There are some newer members who might get a lot of likes but because they don't spam post they don't get the same recognition. From a user standpoint I feel like it is annoying to get spammed by the same members/similar type post.

 

If you base the leader board off of a percentage between post and reaction I feel like it would give a better representation of quality content/members and it will stop members from spamming because it would lower their percentage.

 

For example if we look at the mysite member list (Not trying to throw anyone under the bus just using this as an example)  Gina has a content count of 219 and 42,637 points(reaction/likes not sure what to call them) so this is a like ratio of 152 likes per post. If we look at GGG she has 1597 content count and 38,893 points that only a like ratio of 24 likes per post.

 

So what if there is a new member and she get a lot of likes per post but she doesn't post as frequently she will never make the top leader board because she will always get drowned out. Just because you post a lot does it actually mean you have the highest quality content?

 

I believe the best way to run the leaderboard and offer the most exposure to new and different members is to base it off of a reactions to post ratio percentage. (It can be quite challenging for newer members to compete with high amounts of likes with other members who have been on the site for 3+ years, the only way to get that many likes is to spam post frequently which I just don't think gives the users the best experience possible) So I don't think the newer members are really being set up for the most success and it can really hurt their self confidence.

 

I also think changing this will make members more aware of their post and will allow for them to only post the best quality status updates and forum post.  

 

Not sure if any of this makes sense or is something that is possible but just thought it could give you something to think about. 🙂

 

Thank you so much for taking the time to read all of this! 

This debate has come up on my site.

Some saying that it creates "stressful competition" leading to a "toxic site"

Others saying it's a powerful navigation tool. (and by others I mean mostly me)

I've had these types of metrics and tools on the site for 12 years. I wonder why only now is it a problem.

I am wondering what your thoughts are?

do you use the leader board on your site?

Do your members like it?

I don't want to "install"

I want the old download button back.  Is there no option for that now?

oh I see there are multiple clicks now in order to download.  Feels more difficult that it was.

Also I am worried about how this will work for those of us who use downloads app in our communities.  I don't want any install button, I sell media!

One of my members can see a deleted post because she was mentioned.

On 5/30/2019 at 12:52 AM, Matt said:

Sadly not, once the user opts-out of the message system, even admins cannot message them.

Is there a way to force them to accept PM's again?

This is happening to me now. Very frustrating.

also now I repeatedly get this when I try to log into the ACP

Something is fishy here.

I create a post and it just sits there like it's saving.. I have to refresh the page to see the post.

It get's stuck on the saving step.

Browser FIRE FOX

@A Zayed

I see there is a new version. Thank you.

additional things I have noticed

• Doesn't work in PM's
• I have a dark theme (night mode) and the setup I picked looks horrible in night mode. Maybe we could do something about that.. not sure what.