Our website is down for few hours and upon cpanel investigation they have found that site software resulted in errors.
Has anyone of you ever received this with IPB core or redis?
Any clue how to immediately fix it to bring back the site?
Thanks in advance.
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Hello again,Thank you for your patience while I reviewed your support request. Upon review of your reported issue, this problem does not appear to be related to or caused by cPanel or by the basic configuration of the cPanel-bundled software.The particular error you are receiving is one born from an issue with the site's actual coding, rather than a server-generated error. I initially found that the site was attempting to load a PHP module that was not presently installed on the server. However, this did not fix the site but did remove one of the errors.With that being said, I took some time to compile some information and resources for you regarding your site's errors and found some log information that may be able to point you in the right direction:
[08:28:52 server root@93497801 /home/carnity/public_html/carnity.com]cPs# tail -n5 error_log
[12-Jun-2020 04:28:48 UTC] PHP Fatal error: Class 'IPS\Theme\Cache\class_core_front_global' not found in /home/carnity/public_html/carnity.com/system/Theme/Theme.php(894) : eval()'d code on line 11
[12-Jun-2020 04:28:50 UTC] PHP Warning: Module 'redis' already loaded in Unknown on line 0
[12-Jun-2020 04:28:50 UTC] PHP Fatal error: Class 'IPS\Theme\Cache\class_core_front_global' not found in /home/carnity/public_html/carnity.com/system/Theme/Theme.php(894) : eval()'d code on line 11
[12-Jun-2020 04:28:51 UTC] PHP Warning: Module 'redis' already loaded in Unknown on line 0
[12-Jun-2020 04:28:51 UTC] PHP Fatal error: Class 'IPS\Theme\Cache\class_core_front_profile' not found in /home/carnity/public_html/carnity.com/system/Theme/Theme.php(894) : eval()'d code on line 5
You or your developer will want to review the coding and ensure that it properly works for the PHP version that you have selected. Please don't hesitate to let us know if you're facing any issues with the cPanel installation on this server, and I hope you have a great rest of your day!Sincerely,
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