Meddysong

In a move that surprised many, British cosmetics firm Lush has chosen to quit social media.
With a combined following across Instagram, Facebook and Twitter, Lush has a combined audience of over 1.2 million followers.
Lush are being a little cryptic about its reasons but cite having to pay for visibility and getting tired of trying to produce content so just that algorithms will rank it highly.
"Increasingly, social media is making it harder and harder for us to talk to each other directly. We are tired of fighting with algorithms, and we do not want to pay to appear in your newsfeed. So we’ve decided it’s time to bid farewell to some of our social channels and open up the conversation between you and us instead."
It feels like sacrilege for a brand to come off social media, but I'm not surprised.
Social media is about broadcasting more than it is about meaningful conversation.
And now, even with a huge following,  broadcasting doesn't get the same reach it did a few years ago with platforms pushing paid options more and more.
Lush also targets a very young demographic that simply aren't using social media anymore.
The firm said it was "cutting out the middleman between ourselves and the Lush community".
It remains unclear which direction Lush is going to take to facilitate conversations, but using an independent community platform like Invision Community should be considered.
It cuts out any algorithm biased, money hungry platform. It opens up the conversation between the brand and its customers in a meaningful way, and the brand is completely in control of their data and what their customers see.
At Invision Community, we're seeing more and more brands looking for a solution outside of social media.
Perhaps this will accelerate the trend.

Every day, LGBTQ young people from all walks of life log into TrevorSpace, the world’s largest moderated safe space for LGBTQ youth online.
Here, young people can support each other, share their stories, and find refuge from what might be a less than accepting environment offline.
Launched in 2008, TrevorSpace is housed under The Trevor Project, the foremost suicide prevention and crisis intervention organization for LGBTQ youth in the world. Having an affirming digital community has been an indispensable resource for the youth The Trevor Project aims to protect, but guiding it to the success it enjoys today has had its challenges.
Shortly after its launch, TrevorSpace rapidly grew to serve tens of thousands of users in just a few years. While the platform initially started on commercial community software, some unique requirements led the organization to go custom, building a community platform from the ground up.

Faced with increasing hosting and development costs and declining user activity, senior leadership faced a tough decision: either dramatically transform the program, or discontinue it altogether. That’s when Invision Community stepped in.
“We were already planning a digital transformation, replacing everything from our physical computers to our crisis services software infrastructure, the platforms that young people use to reach out to us, like TrevorLifeline, TrevorChat, and TrevorText,” John Callery, director of technology at The Trevor Project said of the challenges facing the organization at the time. “We had to be very careful with our resources and where we allocated our time.”
Continuing the TrevorSpace program would mean The Trevor Project needed to move to a solution that could be implemented and managed with very limited resources while still providing the quality of care that the community had come to expect. It also meant meeting the specific needs of the organization’s mission, particularly around safety.
After looking into the Invision Community platform per the suggestion of a team member, it became clear that they had all of the fundamentals TrevorSpace was looking for, like messages boards, social networking, and private messaging.
Here was a chance to save the platform.
Customers rarely have the opportunity to meet the people behind the technology they use. This wasn’t the case for The Trevor Project and the Invision Community team, who made it clear they believed in our mission to support LGBTQ youth in crisis and were willing to partner with us to realize our specific needs and figure out new solutions.
Through utilizing the Invision Community team’s applications and plugins, we were able to meet all of our community’s custom needs, adding functionality unique to TrevorSpace to protect our users, many of whom are especially vulnerable when it comes to their privacy. None of this would have been possible without the incredible support of the Invision Community team.
For just one example of how crucial TrevorSpace is to young LGBTQ people around the world, listen to Mani Cavalieri, the community’s product manager: “When the most prevalent forms of social media are so enmeshed with our in-person relationships, LGBTQ youth often lose a safe place to explore their identities. TrevorSpace is one of those special communities that balances anonymity (often a necessity for safety) with real, personal connections.” Since joining the team, Mani has already seen multiple instances of users finding lifelong friends - and even partners - over the years on TrevorSpace - and on the Invision Community platform, it is able to reach more users than ever before.
In January 2018, TrevorSpace received double the number of registrations than any other month in the program’s 10-year history. We continue to see more than a thousand new registered members each week.
As we begin international promotion of the program, we expect to break many more records in the coming year. As we continue to grow TrevorSpace, we also continue to rely on Invision Community’s extensibility.
Our mission is to improve support networks and mental resilience for our users. This requires us to understand our users’ behavior and needs from a different perspective than other online communities, and it will continue to require more custom solutions.
The marketplace of plugins, as well as the enthusiastic support of the Invision Community team, enable us to be bold in our ambitions, to build out a community that is truly unique in its class, and to improve the lives of those that need a supportive community the most.
As one user puts in, in their welcome message to each newcomer: “That's our little secret - there's some one here, going through what you're going through. Whether that be mental health, body issues, parents, friends, and whatever else life as someone who's LGBTQ+ can throw at you. Reach out, and someone will be there for you.”
- This entry was written by The Trevor Project team

https://www.trevorspace.org
https://www.thetrevorproject.org/

I've had this similar conversation dozens of times in the recent past when someone has taken an interest in what I do.
Person: So what does Invision Community do?
Me: We develop and sell an independent community platform.
Person: Oh. Neat.

I used to say the F word. But this used to cause some confusion.

'We develop and sell a forum system'.
This used to elicit a response similar to this:
"Forums? They're still going?"
This line of thinking is quite prevalent among those who frequent Facebook, or use Facebook Groups to manage their micro communities. Even though they probably use forums regularly, or end up on forum topics when searching for things like "Why is my iPhone not charging", they don't realise this.
I recently guested on a podcast, where we spoke about "Facebook or Forums?", and I received this comment.

 
It appears, then, that the word "forums" has a lot of legacy connotations attached to it. It conjures up images of the past when Netscape Navigator was the world's favourite browser, and AOL was still mailing out CDs.

That is all ancient history now, and we've moved with the times. The product we have now has roots in the product from the early 2000s but it is wildly different and much more capable.
When you explain that you can segment discussions into separate areas (aka forums), and even set up independent micro-communities (clubs), you can see lightbulbs going off.

"That's amazing! I had no idea! So you mean I don't have to have my community in a single stream struggling for attention among adverts?"

Nope, there is another way.

Why not try an independent community platform?

I'd love to hear your thoughts. Do you avoid the F word too?
 

Are you a vBulletin admin looking to stay on the leading edge of online communities? 
As an IPS client who frequents the Invision Community support forums on a daily basis, I often run across existing or former vBulletin admins looking to migrate to IPS.  In fact, based on my not-so-scientific survey, vBulletin is one of the most popular platforms from where admins migrate. Many of the vBulletin users are professional administrators looking for a stable company, rapid development, and a trusted platform to power their communities into the future. 
I interviewed 6 former vBulletin admins who are now Invision Community clients.  Most of these vBulletin admins have 10+ years of experience running successful forums, so their input was especially insightful.   
“I love the design of the admin and moderation back-end, a real treat after living with the antiquated and confusing vBulletin back-end.” -- @cfish
“I like the well-thought concept, the details, and abundance of features and functions.” --@Ramsesx
I’ve compiled the top 10 questions and answers from their interviews and the forums specifically for vBulletin admins for an insider’s perspective on how to convert from vBulletin to Invision Community.  You can also read their full interviews in my Community Guide attached at the bottom.
10. What is the typical lifecycle of Invision Community and what new features come out?
Invision Community is currently on 4.4.  It’s a great time to be migrating as both the software and converter are very mature.  You’ll be able to take advantage of all the new features from Invision Community 4.x such as Social Clubs, Subscriptions, SEO updates, and GDPR updates. 
In general, IPS publishes one major update like 4.4 once a year, with several bug fixes, security updates, and enhancements throughout the year.  The best place to read about Product Updates is the official IPS Blog in Product Updates.
9. What are the pricing options and how do they compare to vBulletin?
IPS is comparable in pricing when compared to vBulletin depending on your choice of apps.  The self-hosted option is cheaper when considering support and upgrades.    
The pricing for an active license is simple, easy, and comprehensive.  A new license includes professional ticket support, forum support, access to new upgrades, and managed spam service for 6 months.  Renew again in six months to continue those benefits.  If you choose not to renew, your software will continue to work.
8.  Is the software mobile ready like vBulletin?
Yes, the software is responsive by design.  This means the community naturally fits and beautifully displays in any device size, giving you a consistent look-and-feel across all devices.  Try it now by resizing your window! 
It also means you don’t need to pay for any extra “mobile bundles.”  This approach to mobile design was one of the reasons why @cfish chose IPS: “I didn’t like vBulletin’s approach to mobile. The IPS approach to responsive web design was inline with my own thinking.”
7.  What are the official Invision Community apps and how do they compare to vBulletin? 
@Steve Bullman converted to IPS because “IPS seemed to offer a better all-round package for what I needed.”  One of the biggest reasons for considering IPS is a broader approach to community.  Whereas vBulletin focuses only on Forums and Blogs, IPS empowers you to build a suite of applications customized to your needs.  Mix and match apps like Gallery, Blogs, Downloads, Pages, and Commerce to build a modern community with resource directories, databases, paid subscriptions, albums and more that go beyond forums.   
You can read more about the apps in Features. Calendar and Clubs are included for free! 
6.  What will be migrated from vBulletin? 
The free converter app will migrate all of your member and content items from vBulletin 3.8.x, 4.x, and 5.x.  This includes members, private messages, member groups, ranks, forums, topics, posts, and attachments.  You can view the full list on Migrate and choose your vBulletin version from the list of choices.
Obviously, you will not be able to migrate any custom themes or custom modifications.  @ChristForums adds, “I wish I had known that the converter was so easy to use and migrate from Vbulletin 5.”
5.  What are the channels for support? 
Every active license comes with professional ticket support, which should always be your first source of contact.  @Markus Jung highlights “fast support” as the item he appreciates the most about his license.  You can also obtain help from the community forums, help guides, release notes, and other public resources. 
If you’re not an IPS client yet, you can post in Pre-Sales forum or email sales@invisionpower.com. 
4.  How do I prepare my community?
The six admins that I interviewed offered several tips for new Invision Community owners.  Prior to the conversion, you should read through the converter package to see what will convert and redirect.  You should purchase other Invision Community apps in advance to fully convert vBulletin items as needed; not delete any old content since Invision Community includes an archive function; and not make drastic changes to allow members a chance to become accustomed to the new forum. 
3.  What will happen to my traffic and URL redirects? 
The free converter app will redirect your existing URLs.  This includes forums, topics, posts, member profiles, print view pages, archived content, attachments, and tags.  You need to leave your converter installed after migration to ensure the redirects will work.   
AlexWebsites wrote, “the converter came with built-in redirects and I was able to redirect most of my traffic. Traffic recovered within a few months.”
2. What are the server configuration and database requirements?    
If you choose cloud, then Invision Community will manage the hosting. 
If you choose on-premise, you can use the free ‘Get Ready’ compatibility file to check your server.  The latest version of Invision Community 4.4 requires:
PHP 7.1.0 or higher (7.3.x is supported) MySQL 5.5.3 or higher (5.6.2 recommended).  1. How stable is the company? 
Other companies lost their development talent. Other companies were bought and sold by multi-media conglomerates. Other companies have a history of lawsuits.
Through it all, Charles, Lindy and Matt have been here since the beginning providing steady leadership to Invision Communities everywhere.  If you’re looking for stability, it’s nice to know you can rely on the same people who started the company.  For serious and professional vBulletin admins looking to transition, you know you’re not just buying into the software, but investing in the development team, staff, and platform for years to come. Ramsesx shared his personal story: “I always prefer the best for my community from where I earn my income.  An important aspect was the longtime outlook.  Invision Community gave me the feeling of being trustworthy, they are more than 17 years in the forum software market.” 
It’s no wonder that so many successful vBulletin admins feel the same after moving to Invision Community.  You get stability, years of experience, a deep understanding of online communities, and a dedication to development that continues to innovate.  It’s time to bring your vBulletin community over to Invision Community! 
Bookmark this page for future reference and download the Community Guide for experiences from real clients who converted from vBulletin.  Much appreciation to @AlexWebsites @cfish @Christforums @Markus Jung @Ramsesx @Steve Bullman for participating in the interviews.  
- Joel R
Community Guide vBulletin Migration to Invision Community.pdf

I'm only one month in to starting a new community and I've already learned a huge amount. I was a little apprehensive at first but I'm taking things one step at a time and I'm happy with how things are going so far.
The points I'm going to raise are working for me but I'm a beginner and running a website of any description is new. Nothing here is guaranteed and I hope to receive comments from established community admins so I can continue to improve.

The first thing I realised is that I wasn't actually starting a community but instead I'm going to be bringing new tools and ideas to an already existing one. My chosen subject is broad (Dogs) so there is already a well established real life community globally. My aim therefore is not to replicate already available content but to reach this community with unique content and encourage them to contribute their own. More on that later but before I could do that I needed something they could visit.

The new community site
Get Started
You can spend days and weeks planning and writing business plans and these are all good things to do alongside everything else but they shouldn't stop you getting started. The only thing that really mattered to me was starting on the actual idea and to do that all I needed was a platform. You've probably already guessed but Invision Community was chosen for this as it offered multiple apps that would allow me to have both long form articles and forum content. There's also the monetisation options that appealed to me but I am not yet using. It's good to know they are there when I'm ready though. 
I also considered Wordpress but it lacked the community tools I was already sold on.
Rope in friends and family and use their skill sets
I'm not scared to admit where I need help and as I have hit problems or things I don't know I have called in favours. I don't have a large budget for stock photography subscriptions so a friend is providing photos in exchange for attribution. My fiance is more technically minded so he has helped with some of the set up and help with Invision Community features is only a support ticket away.
There is plenty of general information a quick web search away too but some topics are complex and I thought that if I could free up at least some of my time I can keep focussed on the direction. 
Help can be as simple as nudging friends into posting new topics or comments to get some initial activity and momentum. It's also a good test to make sure you have everything set up with your registration process and identify some potential problems.
These helpers are also now active members of the site of course so it's a two for one. I'm sure they'll be calling in return favours at some point but that's fine, they've earned it.
Encourage all contributions even if you don't agree with them
Coming from a primary school teaching background I see kids come up with lots of crazy and novel ideas all the time, they might sound silly but you never know, they may grow into something bigger. My aim is to foster a sense of community and belonging and people of all ages who have their ideas valued tend to stick around. If an idea doesn't work that's fine but you never know what will work so I'm trying lots of things and encouraging innovation. The forums are a great tool for this as everything doesn't need to be rigidly structured.
Be passionate and confident about your subject matter
Perhaps my top tip…If you don't value your own thoughts and actions then how can you expect others to? Show your enthusiasm and knock away negative thoughts and doubts. 
Use all of your tools
Once you've encouraged your initial core group of members, you need to keep them coming back. So far I've had success using the bulk mail feature for a monthly newsletter to rekindle the interest of early members who may no longer be as active. I was warned about bad email practices so I have our notification defaults set very loosely as I want to build trust by not spamming. Everything I send is opt-in and using the newsletter signup block I've been able to make this prominent but not obtrusive. I'm worried I might be missing out by not being aggressive enough with email but it's a risk I'm taking to hopefully get better long term members.
Get involved with your member activities and conversations
Join in with conversations on your community where it makes sense and be as active as possible. You're running a website but to do so you don't always need to be in front of a computer. Speak to your members face to face as well as through the keyboard. I've been going on local dog walks with clubs and other community groups which is a great chance to network and give your members and potential members the chance to see the people behind the website. If there are events or shows in your field get involved and spread the word verbally. I'm talking to dog owners face to face about behavioural issues and always in the back of my mind is the fact this could be discussed on the website to help others and build activity. Over time these "real world" relationships should also be represented on the website too.
Don't get distracted
I've got into the habit of using a reminders app to keep track of future things I want to do. It is tempting to start lots of things every time you have a new idea but that can take your mind off what is actually important right now. Don't forget about these ideas though, make a note and come back to them later.
Approvals and applications for things can also take time. I found myself sometimes sitting around waiting for adsense accounts to be approved or Facebook apps to be verified for sign in. Don't let this downtime be unproductive.
Keep writing new content
What we have started as new community admins isn't easy, it's going to be a long haul so you need to be consistent and regular with updates. On that note I have a breed profile about Chow Chows to write.
Thanks for listening to my ramblings and if you have any more tips please let me know in the comments.
Helen is a year 3 international primary school teacher currently living in Slovakia. She loves dogs (of course), books, and reading whenever possible. She has travelled extensively for work, particularly in South East Asia and has experienced many amazing cultures. She is a qualified Zumba dance fitness instructor and is now building what she hopes to be an invaluable resource for dog owners.
https://doglymail.com/

I really enjoy writing about the new features the development team have been slaving over for weeks (and sometimes months.)
It's a real joy to be able to share the finished product after we've seen it through inception, discussion, planning, assigning to a developer, coding, peer reviewing and final group testing.
Although sometimes, the features can be explained in a few screenshots, which makes for a pretty thin blog entry.
With that in mind, I've grouped together 6 of the best new micro-features for Invision Community 4.4.
Browser notifications
We introduced browser notifications in a previous version of Invision Community.
Once you've opted in to receive them, you'll get a fancy browser notification when new content is posted while you're off browsing other sites.
However, the browser prompt to ask for permission to push notifications isn't subtle, and it attacks you the second you log in for the first time.
In Invision Community 4.4, we've made it, so you're only asked to opt-in once you open the notification drop down.

No more being attacked by a permission dialog
Widget display settings
One of the most popular features we've added to the front end in recent times is the drag and drop widgets.
We see these used on almost every site we visit.
A popular request, though, was to be able to hide them from specific devices. By default, the sidebars appear under the main content when viewed on a smaller device such as a phone.
There may be times where you wish to show a block for those on tablets and desktops, but remove it for phones, so it doesn't take up precious retail space.
Happily, you can now do this on each block with 4.4.

Desktop only?
Club Navigation
Clubs are relatively new to Invision Community but they incredibly popular as they allow you to run micro-communities within your main community.
You're not limited to just forums either; you can add gallery albums and more to each club.
We've added the ability to re-arrange the club tabs allowing you to prioritise what you members see first.

Rearranging club tabs
Announcement URLS
Announcements have been a core feature for a long time now. We use them whenever we have a holiday so we can notify our customers about reduced support on those days.
We've made it so you can now link to an item, rather than have to provide new copy for each announcement.

We may have overdone it a bit
Time Frame selector
We noticed that in numerous areas around the Admin CP we had time input boxes. These would sometimes be used for seconds, minutes, hours and even days.
We've seen customers forced to enter things like 86400 seconds when they want the time frame to last a day. The lack of consistency wasn't great either.
In Invision Community 4.4, we've added a new Time Frame selector which is used as standard on all areas we ask for a time frame to be entered.
No more taking your socks off to work out how many seconds in a month.

Time is no longer relative
Group Name Styling
For about as long as I can remember (and as I get older, this is not an impressive amount of time), we've allowed group names to be stylized when shown in the online user list.
A very popular request is to extend that same group highlighting throughout the suite.
Finally, Invision Community 4.4 brings this to the suite.

If the group name is visible, that gets the styling, otherwise the name does
These features may be micro in nature, but we hope they make a significant improvement to your community.
Which are you most looking forward to? Drop a comment below and let us know.

We attach a significant amount of personally identifiable data to our social media profiles daily.
I regularly use social media to share photos of my kids and holidays. I post my personal thoughts on products I've used and TV shows I've watched. I'm even tagged in location-based check-ins.
It's all there in my news feed for anyone to see.
I'm not alone. More and more of us live our lives through the prism of social media. We share things we love, things we loathe and things that make us laugh.
With just a few clicks, you can discover a lot of information about a person. More often than not, you can see where they work, where they live and what school they went to.
Scrolling through their timeline often reveals their stance on hot topics such as gun control, the current President and other recent headline news items.
This information follows you when you join a Facebook Group. Your past Tweets are always available to trawl through.

 
Indeed, there may be some groups that you decide you cannot post in as people would be able to identify you. 
This is particularly true for stigmatised conditions, such as financial help, illness and mental health.
After all, if you were seeking help with a large amount of debt or managing an embarrassing medical condition, you wouldn't feel comfortable knowing that work colleagues, friends and family could read your posts.
The benefit of anonymity for stigmatised topics
"Forums can all offer some initial anonymity, a community, and information that geographically proximate others may not have. What stigma-related forums uniquely offer is that the anonymity protects those who are not ready to be publicly associated with sensitive topics; the community helps to neutralise the “spoilage” of identity that accompanies stigma." (1)
Unlike social media where reams of personal data is willingly added, and which can identify you to other online users, forums allow you to add as much information as you are comfortable with.
Support communities for mental health and illness flourish using forums for this reason. An individual may feel devalued in society and unwilling to share their condition over social media.

 
"Nowadays people can both avoid and proactively cope with this devaluation by turning to online forums populated by others who share the same devalued group membership." (1)
Forums offer a safe space for these individuals to seek and receive support from others without disclosing large amounts of identifiable data.
Allowing a level of anonymity encourages more people to register and over time, they will develop ties with other users.
For an individual with a stigmatized condition, a forum may be a real life-line in coping with the condition as face-to-face support is often limited.
Adrial Dale, who owns Herpes Opportunity agrees.
"In order for us to truly be able to work through the shame that stigma can trigger, it's absolutely vital for us to feel safe to open up and tell all. Through opening up, we not only get to share with an understanding and compassionate community (which normalizes our shared experiences), but we're also able to begin to release what has felt like our own solitary burden to bear. 
Then a magical thing can happen ... an alchemical process that transforms shame into an opportunity for connection. An opportunity for us to be accepted for who we are *behind* the thick wall of shame. And ultimately, an opportunity to accept ourselves.
Especially in these days of the internet not feeling so private (even in places where it absolutely should be), having true privacy and anonymity is paramount for communities like Herpes Opportunity. Anything other than that is grounds for paranoia and holding back from sharing ourselves. (In fact, just the other day someone messaged me asking "Are private messages really private?") Fear can lead to closing ourselves off, which can lead to isolation and paranoia, which can lead to a downward spiral of self-loathing and depression. On the other hand, safety, connection and compassion creates an an okayness with the nitty-grittiness of what it means to be human."
The benefit of expressing a new identity
"People may strategically express identities when they think they will not be punished, and/or connect them to an audience that is valued." (1)
It is arguably true that not so many years ago, tech-related communities were very much male-dominated, with female contributions valued less.
Forums allow a way to create a new identity that is either gender-neutral thus allowing the male users to assume a gender, or overtly male to ensure their contributions are evaluated on merit, and not with any gender bias.

 
Christopher Marks who owns Nano-Reef has seen this first hand.
"During a discussion with a women’s group in our generally male dominant hobby, a number of women had expressed the benefit of having an anonymous username and profile when asking for help and advice on forums, they receive equal help without the unfortunate gender bias or belittling that can sometimes happen in real life when seeking the same help in person."
Invision Community's Jennifer has also experience of this on her own community; RPG Initiative.
"RPG Initiative is a community for all roleplayers. We focus on all text-based roleplaying forms that are hosted on the internet. We encourage roleplayers to find each other, discuss roleplay and grow as collaborative writers here at the Initiative in a safe environment."
Jennifer relies on, and encourages anonymity. She knows that because her site is predominately female, some female users identify as male to increase the chances of getting others to collaborate with them.
"Male players are rare, in fact, I recently ran a poll on my site and of those that responded to it less than 15% of them are male (or identify as such). So this gets them more attention and in turn, more people that want to write with them."
Jennifer explains how anonymity is critical to her site's growth.
"Anonymity is a difficult thing to accomplish in a small niche like mine, but it's sort of like a small town where everyone knows everyone, and they likely know all of your secrets. So enforcing rules to preserve anonymity is really important to my community and me. This includes prohibiting the "naming of names" or the "site" that the drama is coming from when seeking for advice or help. This doesn't negate that people may know the existing situation or people involved because they are also involved or know some of the people involved, but it helps cut down on the drama and the spread of negativity and false information about people."
With a forum community, you can truly be who you want to be.
This is not so with social media where others can create bias based on your gender, looks or topical preferences.
Together, together
"In her early work, Turkle argued that the internet provided myriad positive opportunities for self-transformation, but more recently, she argues that the explosion in social media options has led us to develop superficial, emotionally lazy but instantly available virtual relationships." (1)
It's hard to argue against this statement when you consider the content that predominates social media. And often an endless stream of self-focused content.
"Indeed, we provide clear evidence that online forums afford users a way of being genuinely “together, together”, as opposed to what Turkle calls “alone together.”(1)
The bottom line is that it has been proven that allowing a degree on anonymity increases engagement across all niches, but especially those that are built to support those with stigmatised conditions. These forums have a greater sense of community and depth than those built on social media.
When you allow your members to take back control of their privacy, you are empowering them to make decisions about what to share.
Given how eroded our privacy is in our modern always-connected world, this is a precious gift.
If you are looking to create a new community then consider this before choosing your community platform.
References:
1: https://www.sciencedirect.com/science/article/pii/S074756321500268X
2: https://www.tandfonline.com/doi/full/10.1080/10410236.2017.1339370

It might seem a little odd starting a blog on increasing Invision Community's speed with the word "lazy",  but I'll explain why this is a good word for performance shortly.
Earlier this year, Google announced that page speed is a ranking factor.
Simply put, if your site is slow, it will be ranked lower in Google's search results.
It is always a challenge making a large application like Invision Community as efficient as possible per page load. A single Invision Community page can pull in widgets from multiple applications as well as a lot of user-generated content with attachments, movies and images used heavily. 
This is where being lazy helps.
Lazy loading is a method by which attachments, embeds and images are not loaded by default. They are only loaded when the viewer scrolls down enough to make them visible.
This allows the page to load a good deal faster now it doesn't have to load megabytes of images before the page is shown as completely rendered.
I was going to take a fancy video showing it in action, but it's hard to capture as the system loads the media just before you get to it, so it looks fairly seamless, even with sluggish connections.

Not the most dynamic image, but this shows the placeholder retains the size of the image
In addition to image attachments, we have also added this lazy loading to maps and Twitter emoji images.
Improving non-image attachments
Once we had implemented the lazy loading framework, an area we wanted to improve was non-image attachments.
We have listened to a lot of the feedback we had on this area, and have now made it very clear when you add an attachment into a post. We've even returned the download count now it's being loaded on demand.

Using attachments when posting
All the letters
When we first implemented the letter avatars in 4.3, we discussed whether to use CSS styling or use an image.
We decided to go with an image as it was more stable over lots of different devices, including email.
We've revisited this in 4.4, and switched the letter avatars to SVG, which are much faster to render now that the browser doesn't have to load the image files.
Other performance improvements
We've taken a pass at most areas with an eye for performance, here is a list of the most significant items we've improved.
Several converter background tasks have been improved, so they work on less data Duplicate query for fetching clubs was removed in streams Notifications / follower management has been improved Member searches have been sped up (API, ACP live search, member list in ACP, mentions, etc.). Stream performance has been improved UTF8 conversions have been sped up Elasticsearch has been sped up by using pre-compiled queries and parameterisation, as well as the removal of view filtering (and tracking) HTTP/2 support with prefetch/preload has been added Several PHP-level performance improvements have been made Implemented rel=noopener when links open a new window (which improves browser memory management) Several other performance improvements for conversions were implemented that drastically reduce conversion time IP address lookups now fetch IP address details from us en-masse instead of one request per address Cache/data store management has been streamlined and centralised for efficiency Many background tasks and the profile sync functionality have all been improved for performance Brotli compression is now supported automatically if the server supports it Redis encryption can now be disabled if desired, which improves performance Phew, as you can see, we've spent a while tinkering under the hood too.
We'd love to hear your thoughts. Let us know below!
This blog is part of our series introducing new features for Invision Community 4.4.

Allowing your customers to find exactly what they need as fast as possible will no doubt increase sales.
A good number of our customers use Commerce to sell physical items. Until now, it's always been a little tricky to set up the store to allow customers to drill down into specific items within the store.
In Invision Community 4.4, the sidebar in the store now includes filter options to help customers find the product they're looking for.

Using the filter sidebar
Administrators can set up whatever filters they like for each product. In this video above, you can see we have set up filters for color and price.
You can set these filters up in the AdminCP by simply specifying each possible option:

Creating a custom filter
Once the filters have been set up, you can then add each filter to the categories it applies to (so you can have different filters for different categories) and when editing any product you can specify as many values for each filter as is appropriate (for example, if you have a color filter, you can choose multiple colors if the product allows the customer to choose a color, or if the product has multiple colors).

Choosing the filter values when creating/editing a product
In addition to these custom filters, you will also see filters for price (you can set appropriate bands for each category), rating, and stock level.
Other Commerce Improvements
In addition, we also have a few more features new to Commerce in 4.4:
There are new sidebar blocks for best selling products, latest products, product reviews and a featured product. When sending a bulk mail, you can target recipients by the total amount they have spent. Categories with no products in them are hidden automatically in the store. Notification emails sent to customers to let them know their purchase will expire soon (including if they will be automatically charged) have been improved to show more clearly what will happen. When viewing a customer page in the AdminCP, active purchases are separated from expired and cancelled purchases to make it easier to discern which are active. Custom field values are now included on printed invoices. When filtering support requests in the AdminCP, you can now choose "more than" or "less than" for all time-based filter options. When using stock actions to reply to support requests, the stock reply can be incorporated into the staff member's default reply content rather than overwriting it. Invoices in the AdminCP can now be filtered by status. This blog is part of our series introducing new features for Invision Community 4.4.

Yet again, Joel hijacks our company blog for another generous slice of knowledge from the front-lines of administrating a successful community.
Inspired by Invision Community client @Joey_M who discovered the emoji of serendipity and chief architect @Matt who literally knows everything about Invision Community in ACP Tips and Tricks, they both made me realize there’s always something to learn no matter your level of experience. 
You know how to post.  You know how to react.  You sometimes spice it up and make a poll.  And for the most part, you and your users go about your forum lives with a secure sense of certainty and satisfaction that you know how to interact with your community.
But what if I told you there’s a whole world of wonder at your fingertips, young grasshopper?  Your Invision Community includes stars to navigate by; magical pictures that appear and disappear; and little yellow men who giggle, laugh, and sometimes roll over in delight. 
Here are 5 hidden tips to help you discover a little more of the IPS magic for you and your users.  

How do you know what you don’t know?
1. Click-and-hold
Be sure to dazzle your users with this secret way of changing your content title.  Change titles of your content items such as topic titles, album titles, and download files by using the click-and-hold strategy. Go to your forums and click-and-hold down the mouse over any topic title until you see that you’re able to edit the title.  Surprise! Use this secret strategy as the perfect way to quickly mass edit titles.

Click-and-impress your users with the click-and-hold strategy
2. Stars and Dots
Active forum users jump around dozens of boards every day to stay involved.  And within a loooong topic with many pages, you need a fast way to jump to the most recent unread topic.  Before each topic is an icon: either a dot or a star.  Clicking these icons will always jump you to the latest unread post, so you can quickly dive back into the conversation.  Dot means unread; Star means you participated in the topic.

My forum icon constellation tells me that I’m most compatible with a Capricorn.
3. Emoji Short-codes
One of the newest features to be included in Invision Community is emojis.  While there are ways to insert emojis from both mobile keyboards and the editor, you can also start typing “:thumbs up:” to reveal the secret emoji menu.  Try it now in the comments of this article. Last person to give me an emoji thumbs up wins! 

Be a 💯 with 🙂 
4. Image Attachments
Forum posts come alive with image attachments that add color and vibrancy. But adding thumbnails to the bottom of your posts is a missed opportunity to enrich your post at the appropriate spots within the post.  After you upload an image attachment to a forum post, double-click on the image attachment.  You’ll be presented with a secret menu with options to align and resize, so you can create stunning forum posts with images.

Much color. Much alignment. So much wow.
5. Profile Banners
Banners play a prominent part in multiple parts of the community, such as the Calendar, Profile, Clubs, and Blogs.  But usually the page only displays a portion of the banner, and most of the banner is hidden.  If you ever want to see the full banner in all of its glory, click near the top of the banner to auto-magically reveal everything!  Now you see, now you don’t.  

The iceberg is a metaphor
How many of these five secret tips did you know?
If you knew all five, give yourself a round of applause!  It’s rare for even the most seasoned Invision Community administrator to know all five, and you’ve mastered them all.
Did you know four?  Congrats, you’ve done a great job of exploring your community suite and you should keep it up.
Did you know three or less?  You should do some serious soul searching. Kidding. 
But it’s a definite sign that your soul would benefit from reading Invision Community News for more useful tips.  
Becoming a great community manager is a combination of community strategy and product knowledge.  By empowering yourself with more functional knowledge and tools, you’re giving yourself the ability to leverage a bigger toolkit.  Whether you’re typing emoji short-codes to laugh with your members or inserting attachments into a tutorial on hidden tips for your community, I hope you learned something new, something surprising, and something perhaps even a little wonderful. 
Let us know in the comments below what hidden tip surprised you the most.     

Do you recall that scene in Harry Potter where young Harry is sitting in his Uncle’s living room when hundreds of letters from Hogwarts burst through the fireplace, filling the room?
Sometimes, when you log into the administrator’s control panel, it can feel a bit like that.
As the administration control panel has evolved, there has been more of a need to display notifications, alerts and warnings to the administrators.
There are several things which may require an administrator's attention which may show a notice on the AdminCP dashboard, a banner on the community, or send an email. For example:
When a new version of Invision Community is released. A new member registers and requires administrator validation. A configuration issue is detected, for example if dangerous PHP functions are enabled on the server. There are items Commerce which require manual action, such as transactions pending manual approval or items to be shipped. Up until now, each such area would manage how these notifications show and are sent independently. In 4.4 we have introduced a new section of the AdminCP which shows all things which require administrator attention in one place, easily accessible from any AdminCP page.

AdminCP Notification Menu
Clicking on any of these notifications will take you to the relevant area of the AdminCP, or there is also a full-screen Notification Center which allows you to quickly take common actions such as approving members.

AdminCP Notification Center
While the best approach is to take the appropriate action (which will automatically dismiss the notification) so you always have an empty Notification Center, most notification types can be hidden, either temporarily on a per-notification basis by clicking the cross in the top-right, or administrators can hide all notifications of a certain type from their individual settings. Administrators can also choose which type of notifications to receive an email notification about.

Notification Settings
Each notification has a severity indicated by the coloured bar on the side and certain notifications can also show banners either across the AdminCP, or also on the front-end (to administrators).
Notifications group automatically (so for example, if there are 5 members pending approval, you will see 1 notification rather than 5 separate ones) and where appropriate each administrator can choose if they want to receive a single email, or a separate email with each occurrence.
Now you won't miss an invitation to Hogwarts, or anything important again.
This is a blog about our upcoming Invision Community 4.4 release, due later this year.

Work smarter, not harder is a motto we hear a lot of in our modern age.
This is of course great advice. Invision Community's Admin CP is packed full of tools and settings to help you configure your community to your needs.
In this short video I show you how you can work smarter in the Admin CP.
Dashboard Blocks
I show you how create a dashboard perfect for your needs. The dashboard is perfect to show a snapshot of what is happening with your community.
Search Bar
The search bar is the most powerful tool in the Admin CP. From finding members, settings and Commerce tickets, it's something I reach for every day.
Re-order the Menu
Prioritise the menu to put often used sections of the Admin CP within easy reach.
Copy Settings
With a few clicks, you can copy a single setting from a forum across multiple. This saves a lot of time moving between the forum list and forum settings. This of course works across the suite including downloads, blogs and more.
Copy Nodes
Got a forum or blog category set up perfectly and want to add one more like it? Just hit the copy button and save the hassle of filling in the form again.
These are our tips for using the Admin CP as effectively as possible. Do you have any tips? Let us know below!

Pages is one our most flexible applications.
We use Pages on this site for our news blog, our release list and our bug tracker. We also use it internally to track customer suggestions, knowledge base articles and more.
The most common use for Pages is as a simple articles database. With its built in templates, you can create interesting and engaging pages in just a few minutes. This is how we have it configured for this news blog.
In this entry, we'll be looking at something a little out of the ordinary.
In just five minutes, you can create a simple curated YouTube video gallery on your website using Pages. All of this functionality is built in. You won't need to learn code, or install any plug-ins.
Check out the video below for a walk through which covers:
Creating a database and page Using the 'Easy Mode' page editor to drag and drop the database into place Setting up the database's custom fields for YouTube You can take this further by tweaking the built in templates to create something unique for your site. You may wish to use a different listing page and show thumbnails of the videos to entice your visitors into the site.
This is ideal for sites which use YouTube heavily but wish to keep the discussion on your site. The built in comments and review sections display just under the video.
Pages opens up many different ways of curating and displaying content.
We'd love to see how you're using Pages, let us know in the comments!
 

Do you have a community but are looking to move to a more modern and feature rich platform?
There's a lot of ways Invision Community can breathe new life into your community. With our engagement features, advanced promotion features and mobile ready responsive themes, your members are going to love the changes.
Invision Community can power your entire site, from the content management front end right through to your download areas and shopping carts.
Imagine not having to juggle a dozen plug-ins and make several different applications talk to each other.
We offer a range of migration tools for vBulletin, xenForo, phpBB, Vanilla, bbPress and more. These tools convert your data such as members, passwords, forums, topics, posts and more across to Invision Community.
But first, let's look at how to make your migration a success.
Take our demo for a spin
Hands down the best way to get a feel for Invision Community is to take out a free demo. Once you are comfortable with the suite and know what it can do, the more confident you will be in discussing it with your members.
There's a lot of functionality to discover. Keep in touch with our sales team to get the most from the demo.  We recommend that you consider three uses.
Your community. Look at how they will settle in with the new interface and how they will use the new features on offer.
Your moderators. Take a moment to look in the Moderator Control Panel. Run through all the tools that are available, such as the warning system and content review system.

Moderator Tools
Your administrators. Probably the largest change between platforms will be in the Admin Control Panel. It's worth spending a little time getting familiar with it and looking at what's new, and where common tools are such as forum and member management.

Tip: Invision Community's Admin Control Panel has a global search bar to look for settings, members, invoices and more. If you ever feel a little lost, enter in what you're looking for.
Make your plan
Using the demo and speaking to our sales team will help you draw up a migration plan. You'll know which apps you'll need, and what data can be migrated over.
You may want to browse the marketplace to look for apps, plugins and themes to extend the functionality even further.

Tip: We offer a VIP migration service where we work closely with you to draw up your plan and take care of the conversion for you.
Educate your community
Keep your community up to date with your migration plan. Show them the platform they'll be using. Take videos and screenshots showing them the exciting new features coming soon. Make it a positive and fun experience.
Post something new every few days to get your community used to the idea and get them involved by asking them if they have any questions. Our sales and support teams are here to help you if you have any further questions at this point.
Getting the majority of your community excited about the change is the best way to make the transition a smooth one.
Make sure you explain the benefits of the switch too. If there's a good reason for it, your community will get behind it quickly.
Some benefits may be:
It works better on your mobile device and tablets, so you don't need to struggle with pinch and zoom to get around.

Mobile ready out of the box
The built in embed system allows you to post images, YouTube videos more easily and you can preview it instantly as you type.
The crowd sourced moderation makes reporting bad content more beneficial. It'll help to keep the community clean from undesirable comments and moving a positive direction.
More features on the way. Invision Community is always adding new functionality based on our customers' wishes. These releases happen often so there's always something to be excited about.
Pick a day
The best migrations are planned down to the date and time when the data conversion will occur. Our team can give you a rough idea of how long the data conversion will take. It will vary but we can give you a ballpark. 
Your members will feel happy knowing what is going to happen and when. There will be some downtime while the data is converted, so it's always best to announce this well ahead of time.
Set up a test site
Once you are committed to switching, set up a test site. A single Invision Community license can be used for a development installation as well as a live installation.
This is the perfect time to work on your theme and look at any tweaks you'd like to make.
Invite in your team and a trusted few from your community to offer feedback and advice. It's worth taking the time here to make sure everything is perfect for when you do the final conversion.
Make it comfortable
Take some time to theme your new Invision Community so it has a similar look and feel to your existing community. Change resistant members will feel more comfortable if there are areas that are familiar to them.
Ensuring your branding is up, and the colours match what you had before is a good start.
The easy mode theme editor is a great place to start.
Mind your language!
There are always little differences in the interface language that may throw some of your older members off. For example, some systems use "threads" instead of topics and "messages" instead of posts.

The easy language editor
Invision Community has a built in translation system so you can change our interface language to match your existing site.
Help your members
Set up a temporary questions and answer forum where your members can ask how the new system works and give you feedback.
Pin a handful of topics explaining where common items are now, such as how to edit your profile, how to send personal messages, how to mark the site as read and so on. Think about the daily activities your members make and explain how to do them with Invision Community.
You can use the pre-move time to ask your community what actions they do daily and may need assistance with on the new platform.
Be patient
Some of us dislike change. We are creatures of habit. You may find some members are very resistant. That's OK, they'll come around in time as long as you continue to make them feel valued and understood. Take the time to explain how the new system works and what the benefits of Invision Community are.
In our experience, members love the following Invision Community features:
Notifications
Invision Community has a variety of granular notification options, from browser to email so you're sure to not miss a thing.
Mobile Friendly
We're mobile friendly right out of the box. Our theme has a responsive framework, which means that it resizes perfectly to any device you're using. No need for extra themes or styles, it's all baked in.
Gamification
We all love a little friendly competition don't we? Invision Community has features like the leaderboard and member titles to reward activity. Who doesn't want to win the day?

 
Reactions
Liking content is fun, but being able to express thanks, laughter and more is even better. It's all baked into the system ready to use.
Educate your team
Invision Community has a whole host of moderation tools that your team will love as it makes their daily routines much easier.
From the comprehensive warning system, to the crowd sourced moderation feature, which can automatically hide content and notify moderators once it has been reported multiple times, Invision Community makes your moderators lives easier.
The best approach is to pin topics in a team area that explains how to use these new features and where to find them.
Summary
Investing in a new community platform and migrating your community across is a big decision. With the right planning and forethought, it will be a smooth and positive migration with lots to look forward to once complete.
We offer free conversion tools for you to use, or we offer a VIP conversion service where we take care of it for you and you get one-to-one help and support throughout the process.
We'd love to hear from those who have successfully migrated across from other platforms and how they made it a positive experience for their members.

 

Unless you've been living under a rock, or forgot to opt-in to the memo, GDPR is just around the corner.
Last week we wrote a blog answering your questions on becoming GDPR compliant with Invision Community.
We took away a few good points from that discussion and have the following updates coming up for Invision Community 4.3.3 due early next week.
Downloading Personal Data
Invision Community already has a method of downloading member data via the member export feature that produces a CSV.
However, we wanted Invision Community to be more helpful, so we've added a feature that downloads personal data (such as name, email address, known IP addresses, known devices, opt in details and customer data from Nexus if you're using that) in a handy XML format which is very portable and machine readable.
 

You can access this feature via the ACP member view
The download itself is in a standard XML format.

A sample export
Pruning IP Addresses
While there is much debate about whether IP addresses are personal information or not, a good number of our customers requested a way to remove IP addresses from older content.
There are legitimate reasons to store IP addresses for purchase transactions (so fraud can be detected), for security logs (to prevent hackers gaining access) and to prevent spammers registering. However, under the bullet point of not storing information for longer than is required, we have added this feature to remove IP addresses from posted content (reviews, comments, posts, personal messages, etc) after a threshold.

The default is 'Never', so don't worry. Post upgrade you won't see IP addresses removed unless you enter a value.

This new setting is under Posting
Deleting Members
Invision Community has always had a way to delete a member and retain their content under a "Guest" name.
We've cleaned this up in 4.3.3. When you delete a member, but want to retain their content, you are offered an option to anonymise this. Choosing this option attributes all posted content to 'Guest' and removes any stored IP addresses.

Deleting a member
Privacy Policy
We've added a neat little feature to automatically list third parties you use on your privacy policy. If you enable Google Analytics, or Facebook Pixel, etc, these are added for you.

The new setting

 
Finding Settings Easily
To make life a little easier, we've added "GDPR" as a live search keyword for the ACP. Simply tap that into the large search bar and Invision Community will list the relevant settings you may want to change.

 
These changes show our ongoing commitment to helping you with your GDPR compliance. We'll be watching how GDPR in practise unfolds next month and will continue to adapt where required.

Invision Community 4.3.3 is due out early next week.

You've no doubt heard about GDPR by now. It's a very hot topic in many circles. Lots of experts are weighing in on the best approach to take before the May 25th deadline.
Which reminds me of my favorite joke:
"Do you know a great GDPR expert?”
Yes, I do!
“Could you send me his email address”
No, I'm afraid not.
I wrote about how Invision Community can help with your GDPR compliance back in December. I've seen a lot of posts and topics on GDPR in our community since then.
First, let's get the disclaimer out of the way. I'm a humble programmer and not a GDPR expert or a lawyer. The information here is presented to assist you in making decisions. As always, we recommend you do your own research and if you're in any doubt, book an appointment with a lawyer.
It is also worth mentioning that GDPR is very much a living document with phrases like "legitimate interest" and "reasonable measures". None of these phrases have any real legal definition and are open to interpretation. Some have interpreted them severely, and others more liberally.
GDRP is about being a good steward of the data you store on a user. It's not designed to stop you from operating an engaging web site. There's no need to create stress about users linking to other sites, embedding images, anonymizing IP addresses, and such on your site. These don't impact any data you are storing and are part of the normal operation of how the web works. Be responsible and respectful of your users' data but keep enjoying your community.
Let's have a quick recap on the points we raised in our original blog entry.
Individual Rights
The right to be informed
Invision Community has a built in privacy policy system that is presented to a new user, and existing users when it has been updated.

 
What should your privacy policy contain? I personally like the look of SEQ Legal's framework which is available for free.
This policy covers the important points such as which cookies are collected, how personal information is used and so on.
There may be other services out there offering similar templates.
Right to erasure
I personally feel that everyone should listen to "A Little Respect" as it's not only a cracking tune, but also carries a wonderful message.
The GDPR document however relates to the individuals right to be forgotten.
Invision Community allows you to delete members. When deleting members, you can elect to remove their content too. There is an option to keep it as Guest content, thus removing the author as identifiable.
It's worth using the 'keep' option after researching the user's posts to make sure they haven't posted personal information such as where they live, etc.
Emailing and Consent
Invision Community has the correct opt-in for bulk emails on registration that is not pre-checked. If the user checks this option, this is recorded with the member's history. Likewise, if they retract this permission, that action is also recorded.

 
When you edit the terms and conditions or privacy policy, all users are required to read it again and opt-in again.
Cookies
A lot of GDPR anxiety seems to revolve around these tiny little text files your browser stores. If you read the GDPR document (and who doesn't love a little light reading) then you'll see that very little has actually changed with cookies. It extends current data protection guidance a little to ensure that you are transparent about which cookies you store.
Invision Community has tools to create a floating cookie opt-in bar, and also a page showing which cookies are stored and why.
This is the page that you'd edit to add any cookies your installation sets (if you have enabled Facebook's Pixel, or Google Analytics for example).
Your GDPR Questions
Now let's look at some questions that have been asked on our community and I'll do my best to provide some guidance that should help you make decisions on how to configure your Invision Community to suit your needs.

Alan!!
Is the soft opt-in cookie policy enough? What about the IP address stored in the session cookie?
Great question. There's conflicting advise out there about this. The GDPR document states:
The ICO states that session cookies stored for that session only (so they are deleted when the tab / window is closed) are OK as long as they are not used to profile users.
This is re-enforced by EUROPA:

My feeling is that GDPR isn't really out to stop you creating a functioning website, they are more interested in how you store and use this information.
Thus, I feel that storing a session cookie with an IP address is OK. The user is told what is being stored and instructions are given if they want to delete them.
Given the internet is very much driven by IP addresses, I fail to see how you can not collect an IP address in some form or another. They are collected in access logs deep in the server OS.
Finally, there is a strong legitimate interest in creating a session cookie. It's part and parcel of the website's function and the cookie is not used in any 'bad' way. It just allows guests and members to retain preferences and update "last seen" times to help deliver content.
Do I need to delete all the posts by a member if they ask me to?
We have many large clients in the EU with really impressive and expensive legal teams and they are all unanimous in telling us that there is no requirement to delete content when deleting a user's personal information. The analogy often given is with email: once someone sends you an email you are not obligated to delete that. The same is true with content posted by a user: once they post that content it's no longer "owned" by them and is now out in public.

Ultimately, the decision is yours but do not feel that you have to delete their content. This is not a GDPR requirement.
What about members who haven't validated? They're technically not members but we're still holding their data!
No problem. The system does delete un-validated users and incomplete users automatically for you. You can even set the time delay for deletion in the ACP.

 
What about RECAPTCHA? I use this, and it technically collects some data!
Just add that you use this service to your privacy policy, like so:
I see many companies emailing out asking for members to opt back in for bulk mail, do I need to do this?
Short answer: No.
Since Invision Community 4.0, you can only ever bulk email users that have opted in for bulk emails. There's no way around it, so there's nothing to ask them to opt-in for. They've already done it.
There is a tiny wrinkle in that pre 4.2.7, the opt-in was pre-checked as was the norm for most websites. Moving forward, GDPR asks for explicit consent, so this checkbox cannot be pre-ticked (and isn't in Invision Community 4.2.7 and later). However, the ICO is clear that if the email list has a legitimate interest, and was obtained with soft opt-in, then you don't need to ask again for permission.
What about notifications? They send emails!
Yes they do, but that's OK.
A notification is only ever sent after a user chooses to follow an item. This falls under legitimate interest.
There is also a clear way to stop receiving emails. The user can opt-in and opt-out of email as a notification device at their leisure.

 
Do I need to stop blocking embeds and external images?
No. The internet is based on cross-linking of things and sharing information. At a very fundamental level, it's going to be incredibly hard to prevent it from happening. Removing these engaging and enriching tools are only going to make your community suffer.

There's no harm in adding a few lines in your privacy policy explaining that the site may feature videos from Vimeo and Youtube as part of user contributions but you do not need to be worried. As stated earlier, GDPR isn't about sucking the fun out of the internet, it's about being responsible and transparent.
Phew.
Hopefully you've got a better understanding about how Invision Community can assist your GDPR compliance efforts.
The best bit of advice is to not panic. If you have any questions, we'd love to hear them. Drop us a line below.

Cue the music; switch on the dramatic lighting, we've got fantastic news!
We're now running Invision Community 4.3 on here for some advanced testing before we unleash the first beta release.

There's a subtle hint above
If you need a recap of what was added, take a look at our product updates blog which takes you through the highlights.
As this is a pre-beta release, expect some funkiness as we scurry around and tidy up our custom theme wrapper and other areas as we spot them.
If you you find a bug, we'd love for you to report it with as much detail as you can muster in the bug report area.
We'd love to know what you think, let us know below.

We've recently spoken about how we've brought our Gallery and Blog apps up to date with interface overhauls to bring them inline with the high standards our customers expect.
Keeping this in mind, we're thrilled to announce that we've taken Commerce right back to 2009.
This needs an explanation.
Way back in 2009, Obama was inaugurated as the 44th President. Minecraft was put into beta, Slumdog Millionaire was released to critical praise and we had a product called IP.Subscriptions.
IP.Subscriptions was a lightweight member subscriptions manager that allowed members to purchase elevated permissions via a user group upgrade.
It was a fine little app. However, on the horizon we had a brand new eCommerce app in development. Then called Nexus, now called Commerce (we took months to come up with that).
It made sense for us to merge the products into one app given they both had overlapping functionality. They both could create packages to promote members to a new user group. Commerce was much more developed as an invoicing and billing system.
Everyone was happy.
Almost.
Commerce has grown to be an incredibly powerful app. It can sell anything from physical products like t-shirts, to digital products such as license keys and it can even manage your hosting set-up.
We use it for our support and billing systems, so we know how robust it is.
While it's an incredibly powerful commerce system, setting up basic subscriptions packages became a little more complex.
Over the past few years we've received a lot of feedback on this.
We've listened.
Commerce Member Subscriptions
We've built a brand new section into Commerce specifically for membership subscriptions.
Let's take a look at this in more detail.
On the front end, there's a very clear and easy to understand page for membership subscriptions.

The main subscriptions interface
Here you can see all the available packages, which one you're currently subscribed to and the upgrade and downgrade options.

A simple way to upgrade
There's several choices for costing upgrades in the Admin CP, here we have chosen to charge the difference between packages.

Get to your subscriptions easily
Your subscriptions are easily found in the user menu.
If the Admin allows, the package you're subscribed to appears as a badge on your profile.

 
There's also a little widget showing the packages which you can drag and drop to the sidebar for an additional prompt for non-subscribers.

 
This gives Invision Community a very clear and easy to understand interface for subscriptions which lives outside of the Commerce store and its packages.
Now, let's dive into the Admin CP
The main engine for this feature is the package list. This is in a separate area within Commerce.

 
The list also shows the number of currently active and inactive subscribers. This links to the list of subscribers.

 
Other than Bob having a total nightmare, you can easily view which members are currently active. The buttons link you to the Commerce invoice and purchase.
If you wish to add a member to a subscription without charging them (you generous soul, you), then that is easily possible.

 
Creating a new subscription package is very straight forward. We've built a new form which is stripped down to the fundamental items you'll need for a subscription.

 
As you would expect, there are several settings to control the system.

 
A few things worth mentioning here:
You can force new members to purchase a subscription on sign-up You can show or hide the profile badge indicating which package they purchased. You can choose to allow upgrades or downgrades. You can choose how you'd like to charge for upgrades or downgrades Thank you to everyone who has provided feedback over the years. We're really pleased to present this new feature and hope that it'll make your daily lives just a little easier.
Let us know what you think!
 

This month, we turn sweet sixteen!

We made our own card this year.
I know, it's hard to believe with our youthful looks and energetic personalities, but it's true. Charles and I have known each other longer than I've known my own children and we still make each other laugh on a daily basis.
Over the past 16 years we've seen a lot of trends come and go.
When we started, AOL dial-up was the preferred method of choice (and probably the only method of choice). Compuserve were flying high and I think I'll stop this walk down memory lane before I turn into my own grandfather and start talking about how things were better in my day.
A lot has changed. We've seen the rise of social media and how it disrupted habits. We've seen MP3 players become iPods, and iPods become iPhones and iPhones become iPads (other digital devices are also available).
It's crazy to think that our company pre-dates Facebook, Twitter and Youtube.

Click on this image to see it unless you have excellent eyesight
We're still here because we are always innovating and adapting. The software we're working on right now is vastly different from the one we started out with. And that is how it should be. We listen to our customers and we implement the great ideas.
Of course, we'd not have lasted a year without our customers. We're genuinely thrilled to still be doing a job we love and serving customers who have trusted their community with us.
Thank you all for choosing us and we're looking forward to the next 16 years.

We have a very important announcement to make!
There are times where you need to get the attention of your visitors. You might be closed on certain days of the year, performing server maintenance (if you are consider our Cloud Plans, they're excellent) or running a competition.
Invision Community has always had an announcements feature baked in, but we felt it could be improved.
Okay, maybe this feature isn't as flashy as some of the others we're introducing in 4.3, but these useful features should make managing your community easier.
The new look announcement feature replaces the old widgets enabling you to display customisable announcements in any of the following locations;
Top of the page Above the page content In the sidebar
The three new announcement locations
Each location has some slightly different features; the page top banner is dismissible by the member if they no longer want to see it, whereas the banner above the content and the sidebar announcements cannot be dismissed.
Most of the original customisable features are still available, including the ability to select which applications and pages show certain announcements and which member groups can see them. Combining this with the three new locations gives you much more flexibility for different types of announcements and we've also included the option to customise the color of the announcement.

New customisable options
 
The announcements have also been improved to contain more information. Rather than showing an unformatted snippet along side the title, announcements can now be tapped to open a modal showing any further details.

Modal showing announcement content
We hope you'll enjoy these useful improvements in Invision Community 4.3. Stay tuned for further announcements (pun intended)!

We released news of Clubs just under a year ago for Invision Community 4.2 and it has been the best received feature to date.
Clubs opens up new ways to run your community by allowing members to create sub-communities away from the central forum area.
Since the feature was released, we've collated an immense amount of feedback on the feature. Here's what we're improving for Invision Community 4.3.
Paid Club Memberships
If you have Commerce installed on your community, 4.3 adds the ability for members to create paid clubs. Users wishing to join the club will be required to pay a membership fee (which can be one off or recurring) which will be paid to the club owner, minus any commission you want to keep for the site. You can choose which groups can create paid clubs.

Paid Club Settings
If enabled, the club directory will show the price for membership in each club.

Club directory with paid clubs
The process for joining works a little differently depending on the type of club...
For open clubs, the user will immediately be prompted to pay the joining fee. Once they have paid, they are added to the club as normal. For closed clubs, the user will need to request to join as normal. Once they have been accepted to join the club, they will then be able to pay the membership fee, after which they'll be added to the club. For private and read-only (a new type in 4.3, which we'll talk about below) users have to be invited to join the club Public clubs have no membership, and so cannot be paid.
Joining a paid club (a closed club in this screenshot)

Paid club after request to join has been accepted

Paying for club membership
Club leaders can also waive the membership fee, allowing certain users to join the club for free.

Waiving fee when approving request to join

Waiving fee when inviting members

Waiving renewal fees on an existing member
If a member fails to pay their renewal charge, they are moved into an "expired" state. The club leaders can see the status and renewal date for all members, and use the filter tools to just see active or expired members.

Club members management
Paying out membership fees works just as it does with paid files in Downloads. Users receive the amount as account credit. If enabled, they can then request a payout of this via PayPal or a manual payout method you want to use.

Viewing an invoice in the AdminCP where some payment has been given to a member

Viewing account credit with options to withdraw funds
 
 
Club content throughout the community
Currently content in clubs is only visible within the club itself. In 4.3 a new setting allows you to show the content from clubs throughout the community - for example, if a club contains a forum, that forum can show in the main forum list.
 
Club forums showing on main forum list
This is a single toggle: if enabled, all content from clubs that each user has joined will show throughout the community, appearing below the normal categories/etc in that application.
 
 
New Club Type: Read Only
In addition to Open, Closed, Private and Public, we have added a new club type in 4.3: read only. In a read only club, everyone can (without joining) view everything in the club, but cannot participate unless they are invited by a club leader.
 
Following
Users can now follow a club, and will then receive notifications about all new content in the club - the same as if they followed every content area in the club.
 
List View
In addition to the current grid layout of clubs, there is a new list-style.

Clubs List View
The admin can choose which views are available and what the default should be.
 
AdminCP Approval
You can now filter the list of clubs in the AdminCP to clubs requiring approval and approve clubs from within the AdminCP.

Approving clubs in AdminCP
 
Deleting Content Areas
Club leaders can now delete content areas within their clubs. This can be useful if, for example, the leader added a club feature by mistake.
Content areas can only be removed if there is no content within it, or if you have granted club leaders the ability to delete content in their clubs (since they would be able to empty it).

Ability to remove features from clubs
 
Other Minor Tweaks
You can now set per-group the maximum number of clubs a member in that group can create. A member invited to join a club can now delete the invitation if they do not want to accept it (rather than just ignoring it).

Often it's the smaller changes that can make a big improvement in the day to day use of your community. We have made quite a few updates that will make your community flow better for you and your members.
Update files in Pages Media Manager
Previously when you wanted to update a file in the Pages Media Manager you actually had to upload a new file and then change the references to that file to the new one. This was obviously not so great.
When you select a file there is now a replace option. We're not sure why we didn't do this earlier but as they say: better late than never!
Tag Input when Optional
On communities with tagging enabled, we have often noticed that people tend to feel the need to tag everything even when it's not really necessary. If your site is about cars you don't really need everything people post to be tagged "car" as that's sort of obvious.

 
So to make it a bit clearer that tags are not required we have hidden the input field behind a Choose link so people have to actively choose to tag if they really think it's necessary. We hope this cuts down on tag noise. If tagging is required then the normal input box will always show.
Google Invisible reCAPTCHA
The new Google Invisible reCAPTCHA allows you to prevent bot registrations without the need for all users to fill out the normal captcha process. As often as possible your members will never notice there is even a captcha happening on the page. It's another way to make the flow from guest to member easier.
Whitelist for Spam Service
The spam defense service Invision Community provides works very well at combatting spam signups automatically. The issue is sometimes it works too well!
Let's say you are at work and all your colleagues share the same public IP. You are excited about your new community (of course you are) and your whole office tries to register at once. Our spam service would probably see your office IP as suspicious with that sudden influx of traffic and may even block it.
The new whitelist tool allows you to specify IPs and email addresses to always allow on your community regardless of what score our spam defense gives it.
Reply as Hidden
Sometimes it would be nice if your moderators could reply to an item with a hidden reply. You might want to leave a note for other moderators or perhaps you have a database and want some replies public and some private.

 
If you have permission you will now see a hide toggle when replying. This works in all apps anywhere you can reply to a content item and have hide permission.
Exclude Groups in Leaderboard
You can now exclude certain groups from being ranked in the Leaderboard. This is very useful if your staff or RSS bot tend to get all the reputation points. By excluding those groups you can focus on your actual member participation which is a better reward to encourage engagement.
On a personal note this will make me very sad as I usually win reputation counts on our site. But, being such a great person, I am willing to make this sacrifice for you.  
Complete Your Profile Order
The Complete Your Profile feature introduced in version 4.2 has been a great success for clients. We have heard many reports of increased engagement as the system can walk people through the sign up process. Not having a big, scary registration form is always a huge plus.
For 4.3 we added the new ability to change the order of completion for your members. This will allow you to stress the items you really want them to complete first and move your less important profile options later in the steps.
Mapbox Support
Mapping has been a feature of Invision Community for quite some time but up until now has been limited to Google Maps integration. For 4.3 we have added support for Mapbox which is based on OpenStreetMap data. The maps are beautifully designed and bring greater flexibility with an alternative look. The groundwork is now laid for some exciting new features still to come!
Some of our existing customers also found Google policies and pricing structure incompatible with their own internal policies which this addition addresses.

Stripe is the most popular payment method in Commerce, allowing communities to take payments by card securely with easy setup.
While there's no doubt that credit cards are still the most popular methods of making a payment, digital innovations such as Apple Pay are increasing in popularity.
For 4.3 we've deepened our integration to support some of their latest features.
Apple Pay & Google Pay
Apple Pay allows users to pay quickly with their iPhone, iPad or Mac (with Safari and either a paired iPhone or using the MacBook Pro with Touch ID) using the card details stored on the device, authenticated with Touch ID or Face ID.
Apple Pay
Google Chrome (on desktop or Android devices) supports a similar feature allowing users to pay with card details stored in their Google account with Google Pay, or stored in Chrome itself.
Paying with card details stored in Google Chrome
 
Both of these features are now supported through Stripe in Invision Community 4.3. Setup is simple - for Apple Pay you simply need to verify that you own your domain by uploading a file you obtain from the Stripe dashboard, and nothing special is needed for Google Pay - and then create the payment method in the AdminCP. Stripe does not charge any additional fees for either option.
Commerce will automatically hide the option if the user's device does not support either method.
3D Secure
Also known as Verified by Visa, Mastercard SecureCode, and other brand names, 3D Secure is a system that is used to verify a customer's identity before purchase is completed and transfers the fraud loss liability from the merchant to the cardholder bank in case of fraudulent disputes.
After the user has entered their card details, they are redirected to their bank's website and asked to provide additional verification.
Our integration with Stripe in 4.3 now supports this process. A new setting allows you to choose if you want to use 3D Secure just for cards which require it (i.e. cards which would decline the payment if 3D Secure is not completed) or for all cards which optionally support it as well.
 
Amex Express Checkout
American Express cardholders can use Amex Express checkout to pay by using their American Express login rather than providing their card information.  This is also now supported through Stripe in 4.3.
Amex Express Checkout
 
Alipay, Bancontact, Giropay, iDEAL, SOFORT
These are popular payment processors internationally (Alipay is popular in China, Bancontact in Belgium, Giropay in Germany, iDEAL in the Netherlands, and SOFORT in several European countries).
The checkout experience is similar to PayPal with the user being redirected to the appropriate site, authenticating the payment, and then being redirected back.
All of these are also now supported through Stripe in 4.3.
 
Dispute/Chargeback Handling
A dispute (also known as a chargeback) occurs when one a cardholder questions your payment with their card issuer, which causes the funds, plus a fee, to immediately be taken from your account until evidence is provided that the transaction was legitimate.
Anyone operating an online store knows how frustrating this experience can be. In 4.3, we've made dealing with this situation a little easier. When a dispute is created, Commerce will now mark the transaction as disputed, which will immediately revoke any benefits from the purchase (for example, if it's for a subscription that moves them into a different group, they will be placed back into their original group; if it's a Downloads file, they won't be able to download it any more; if it's for a physical item that hasn't been shipped yet, the shipping order will be placed on hold).

Disputed Transaction
All transactions with currently open disputes can be accessed quickly from the transaction list. The transaction page will show you the status and reason for the dispute, and links to your Stripe dashboard where you can respond.
When the dispute is resolved, the transaction screen will be updated, with either the transaction being marked as refunded if the dispute is lost, or going back to paid if the dispute is won and the funds returned to you.

A dispute that was lost

A dispute that was won
 
 
Radar
Radar is Stripe's suite of fraud detection tools using machine learning and customisable rules to help detect fraudulent transactions.
Stripe will automatically blocks transactions is considers highest risk already. However, for "elevated" risk transactions, while Stripe would alert you of them so you could review them, Commerce would process the transaction normally.
In 4.3, Commerce will place any transactions which Radar reports as having an "elevated" risk level on hold for manual review, so you can decide whether to approve or not before the funds have been captured.
In addition, the transaction details screen for Stripe transactions now provides some additional information about Stripe's checks on the transaction, including the Radar risk level, if the CVC check passed, and if the billing address provided matches the card's billing address.
If a fraudulent transaction does make it through, you will now have the option to indicate this when refunding the transaction to help Stripe's anti-fraud systems learn.

Search. Let's be honest, it's not the most exciting feature in the world. You ask to find things, and it shows you what it found.
Simple, right?
It's a lot more complex than that. After numerous tests, a few surveys and many discussions with customers, we've decided that there is no "right" or "wrong" way to search. Invision Community is used on many diverse communities and each has its own needs.
The bigger the community, the more of a headache search can be when you start hitting frustrating technical limitations of the database.
Happily, we've addressed all of these issues with Invision Community 4.3 and added a few extra treats.
Searchable Products and Pages
Products in the Store and custom Pages will now show in search results.

Store product in search results
More Customisable Search Experience
One of the most difficult challenges with search is anticipating the scope of the search. If, for example, you're looking for something you know you've seen before, you want the search to be narrow - matching only the exact terms you provide, probably only matching against the title, in the specific area you know where the content is located. If however, you're just doing a general search about a particular subject, you want the search to be wide - matching any of the terms you enter, anywhere in the community, in both titles and content.
For a while, Invision Community has had the option to choose which areas to search, defaulting to the area of the community you're in (for example, if you're in a forum, only that forum will be searched by default). We also provide a number of suggestions on the search result form (in the form of "Didn't find what you were looking for? Try searching for..." followed by a number of options) which adjust the scope of the search.
In Invision Community 4.3, we have a new interface for the quick search feature which makes some of these options more visible so you're more likely to find what you're looking for on the first search.

New Search UI
Along these lines we have also:
Changed the default "Search In" selection to "Everywhere", regardless of where the user is. Added a new setting which controls whether the "Any words" or "All words" option is checked by default. Added a new setting which allows you to adjust how much of a boost results receive for a match in the title, versus the content body, when searching both content titles and body. You can set default and/or operator.

New Search Settings
Elasticsearch
In Invision Community 4.3 we are adding native support for Elasticsearch, a third party search engine which offers a number of benefits over searching your MySQL database:
Elasticsearch, being designed and indexing data in a way optimised for search rather than data storage, is generally able to match and sort by relevancy with better accuracy than MySQL. Elasticsearch is generally faster. One user performing a search doesn't slow down other users trying to read and make posts at the same time (when searching MySQL, the data has to be "locked" from changes when the search is being performed). It scales very well with very large datasets, and runs very easily on multiple servers. Elasticsearch understands language. If for example, you search for "community", it will also return results which contain the word "communities", understanding that these are the same. Supported languages are Arabic, Armenian, Basque, Brazilian, Bulgarian, Catalan, Chinese, Czech, Danish, Dutch, English, Dinnish, Drench, Galician, German, Greek, Hindi, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Persian, Portuguese, Romanian, Russian, Sorani, Spanish, Swedish, Turkish, Thai. Elasticsearch supports custom functions on the scoring algorithm. In our initial implementation this has allowed us to add settings to allow you to control the time decay (allowing newer results to show higher) and author boost (allowing content posted by the user to optionally show higher in results). Unlike with MySQL, there is no minimum query length and a very small list of stop words.
Elasticsearch Settings
When enabled, both searches and activity streams will be retrieved from Elasticsearch. The core_search_index database table in MySQL will no longer be populated, so you will not have to store the data twice.
To use Elasticsearch, you can either install it yourself on your own server, or use any of the many excellent hosted Elasticsearch options. The minimum required Elasticsearch version is 5.5.
REST API
Developers and those looking to integrate Invision Community features into their own sites will be pleased to learn that we've extended the REST API to accommodate searching. 

Good news!
We've taken Invision Community's Blog app by the scruff of the neck and dragged it into 2018!
There has been a growing trend for imagery to play a very important part of a blog entry. This update reflects that.
Introducing Grid View
We have added a new view that shows your blog entries as cards with space for a cover photo.
We've very visual creatures, and a good photograph can entice readers into your blogs to read more. 
As you would expect, you can disable this mode from the Admin CP for purists that prefer the traditional list format.

 
For those who's sense of adventure runs deep, the new grid mode allows you to show a list of latest blog entries as the blog home page.

 
This puts valuable and engaging content right in front of your audience.
This list view persists when you view a blog's entries giving a consistent feel.

 
Viewing an entry
We've given the blog entry page a little make-over by featuring the cover photo above the content. The slimmed down blog details bar allows your audience to focus on the content.

 
Default Cover Photos
You may have spotted that entries without a cover photo have a rather fetching geometric pattern in different colors.

 
This is a new micro-feature of Invision Community 4.3. Currently, if you do not have a cover photo on a blog, profile or event, the bar is a rather sad shade of black.
The new default cover photo feature makes it much more cheerful. Here's what a profile looks like.

 
Much better.
Here's a few technical details for those that love to know all the things.
The grid view feature can be turned off in the ACP (but doing so will make me very sad) You can choose the default home page view: Latest Entries or List of Blogs. You can still view a list of blogs when you're on the latest entries page. This choice is stored in a little cookie (GDPR friendly, it doesn't contain any identifying data) so navigating back gets you the last view you chose. Let us know what you think! We love it, and hope you do too.