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iancassel

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Everything posted by iancassel

  1. We're still having issues. This application stopped most of our notifications from being sent out, and every time we forced it to run background tasks, it kept resending the last Bulk PM. We had to disable it, and then run the background tasks, which finally finished after 10 days. We're running 1.0.6 on the latest IPS 4.6.4 ...we're reluctant to enable this application again as it chewed through our monthly allowance of Mandrill sends and we had to buy more. Can you please confirm a fix. Thanks.
  2. We're running 1.0.9 and unable to install/upgrade/download the latest version. We're on IPS 4.6.x is there an upgrade or can you provide the 1.1.4 version directly so I can install over this very old version? @newbie LAC
  3. We just noticed that messages sent via BulkPM is sending folks to the adminCP when they try to adjust their notifications settings (in the footer of the email) but normal emails (which have the exact same footer BTW) take them to the correct notifications preferences.We just noticed that messages sent via BulkPM is sending folks to the adminCP when they try to adjust their notifications settings (in the footer of the email) but normal emails (which have the exact same footer BTW) take them to the correct notifications preferences. More details when you click on the link: Error: Class 'IPS\core\modules\admin\system\notifications' not found (0) #0 /srv/users/microcapclub/apps/microcapclub/public/forums/system/Dispatcher/Dispatcher.php(109): IPS\Dispatcher\_Admin->init() #1 /srv/users/microcapclub/apps/microcapclub/public/forums/admin/index.php(14): IPS\_Dispatcher::i() #2 {main}
  4. We have a subscription product where we occasionally provide coupons. The coupons are intended to reduce the cost of the initial term of a subscription but we don't want them used for renewals or more than once. So, we set "Can be used for renewals of selected products?" to off in the coupon configuration. However, we have found that users can use the coupon again by letting the subscription lapse, creating a new instance of the subscription, and then applying the coupon. A mechanism to avoid the problem of using a coupon more than once (e.g. renewals) would be to set the "Number of times this coupon can be used by a single member" to 1. However, whenever a coupon is applied to an invoice for our subscription product it is marked as a use even if has never been purchased. We have found that people frequently create an invoice and apply the coupon but don't actually buy. Then they come back a few days later and actually try to buy on a new invoice. Unfortunately, in this situation the coupon can't be applied a second time which results either in support requests to us or people that don't subscribe. So, we set "Number of times this coupon can be used by a single member" to 4 but then have a loophole. So, to ensure that a coupon is only used for the initial subscription and not renewals we propose that one of the following options be implemented. OPTION #1: Only consider a coupon “used” once the payment process has completed, then we could simply set the individual uses back to 1 and have it work as designed. or...OPTION #2: IPS emails them the original invoice with the coupon code applied so they can go back at a later date and pay it.
  5. @Mike John Is it possible for Auto Welcome to provide different messages for different user groups? We have three user groups (registrants, members, and subscribers) and would like to send a different message to each one. For example, is there a way to use conditional text in the editor?
  6. Thank you for the quick response. Just updated according to your code changes above but it still shows blank for guests. EDIT: Nevermind, it took about 5 mins to shows. I guess it was a caching issue. Sorry. Thank you, works great and great support!
  7. Looks like the code changed in 1.0.9, how do I apply the above in the new version to let guests see topics/posts (titles only) that they don't have permission for?
  8. Ok, I updated the cache for the slow update fix, regarding the topics showing I didn't realize there were 2 places to exclude, topics and posts. Thanks.
  9. We were also several versions behind (like a year to two) when we upgraded to the latest version of your plugin. Could that have caused an issue?
  10. Another issue. The plugin is ignoring the forums I'm telling it to exclude in the list. The topics show anyways:
  11. But it worked fine with the previous version. The only thing that changed was installing this new version. Just to be sure I also turned off cloud flare on /forums (even though it was on before with the old version of the plugin), still no change. 5-10 minutes for the topics to update.
  12. We noticed with this latest version, topics take a while to be marked as read (from bold to not-bold) on the sidebar. About 5-10 minutes. What is causing this?
  13. Our web site provides content for stock market investors and has a large quantity of topics. There are somewhere in the neighborhood of 600 topics on our site. Because of this our users frequently use the search function to find a particular topic. Also, most topics are only a page or two long. Users of our site often have problems finding content via the search function because they aren’t aware of the search scope (e.g. “All Content”, “This Topic”, “This Forum”) and have it set incorrectly. We often receive reports that the search function is broken and then must educate the user on how to use the scope. In fact, we have even created a FAQ item on our web site about this issue. Invision Software defaults the search scope to the current scope. For example, if a user is in a topic it defaults the search scope to “This Topic”. This confuses nearly all of the users as most people expect the search function to search the whole site (“All Content”). This is probably especially true on a site like ours that has a lot of topics rather than a site that has few topics but volumes of information on those topics. What we suggest is that there should be an option to default the scope of the search function. We would want the scope to always default to “All content” no matter where you are on the site. It is rare that a user would want to search within a topic because most of our topics are relatively short. Other sites might prefer the current operation of the search scope. So, maybe the two states of the proposed Default Search Scope Option could be “Search all content by default” and “Search the current context by default”. The initial setting could be the later option so that the operation for existing websites is unchanged unless changed by the website operator.
  14. I am really interested in using this product on our web site but have a question on the e-mail function for @Fosters. We have a subscription service on our web site. Once people subscribe there are some that don't log in for a period of time or use the site for a while and then drop off. What we would like to do is to give them suggestions via e-mail at say 15 days of inactivity. The subscribers are in a separate group from the rest of the users of the site so they are easy to filter that way. So the question is: If a user is inactive for 15 days, is e-mailed, goes inactive for 15 days again, and then become active again will they receive the e-mail twice or only the first time they become inactive?
  15. Why can't we add sidebar blocks on the activity feed page? It was there before, now its gone and there is no way to add it back. Many of our users use this page for a broad overview of happenings on the forums. Just the main block area is available to drop widgets in. On the main forums landing page we still have the main area and the sidebar, its just "different" for the activity page now?
  16. Also Charles, why don't you address the bigger issue about IPS 4.x still being beta software? It's so bug riddled, that you expect us to spend our days documenting and reporting bugs that should have never existed in an end-user product in the first place. Some bugs are unavoidable, I understand. The amount of bugs since release is so bad, that now I understand why you're inconveniencing and forcing us to report them. You know it wasn't properly tested, and you're making us pay for the privilege of beta testing and reporting bugs. Your obstinate avoidance of requests and snarky responses makes clear to me the direction you want to go with this.
  17. Actually no. It would get reported. How can you say that? So you're telling me, because of the recount/rebuild tool in 3.x, no one reported these kind of bugs? Such absolutes.... "It would have NEVER been fixed"?? SMH Also, as usual, you're missing the point. This bug has gone unfixed for 6 days (longer, because it existed before it was reported). Your users now have unprofessional looking, incorrect post counts (sometimes with a negative number) and instead of providing us with this stopgap tool to fix it while we're waiting for you to fix the bug, you want to waste my time arguing about why you can't provide this tool. Ridiculous.
  18. Here is the bug that someone else already filed (ignored for 6 days BTW): https://community.invisionpower.com/4bugtrack/active-reports/4013-deleting-a-hiddenunapproved-topic-breaks-forum-content-count-r7735/ I never said my issues didn't get resolved. But now that you mention it, you just reminded me that there was one about incorrect timestamps on last post/last visit member info. After the 4.0.13 update I was told all the old (broken) records would stay that way, but going forward it would fix future records. Which basically meant that I can't rely on the data to cull users from the past and it would never be fixed, and I should get good with that. Whatever, fine. Took the time to report it, take screenshots, reply, blah, blah and blah. All I ever said, and all that you seem to latch on to is submitting tickets is turning into a hassle (like a 2nd job), but you keep glaringly missing the original point. Hint: It's at the end of this post. So, while investigating this new "incorrect or negative number post counter" issue (deleting hidden posts breaks the post counter, see URL above), I came across this thread (instead of wasting anyones time, I investigated it first to see if this is being discussed or already reported), and all I see is utter arrogance in this thread towards your users. Your defense to not providing what they were asking for was because it would force users to report bugs. ugh.... and wow, just wow. So apparently I provide better customer support then you do. You keep coming at me with unrelated questions, I keep answering them, but my initial query goes ignored by you. This entire thread is an example of what not to do to your customers. So, if we can get past what you need Charles, here is what I and many of your other customers need: rebuild and recount put back into the admin CP. thank you.
  19. Charles, provide the users with tools, quit distracting. And yes, I've submitted 13 tickets in the last 30 days (11 of them in August alone)! Some of those tickets have almost a dozen back and forths with support. Go look again. I'm not here to argue about the tickets. Why does that even matter? Even if I never submitted a single ticket, your logic is still flawed. You should provide these tools.
  20. I search the forums first. When I see a bug already reported I wait until a fix. If you look through my ticket history you will see I found several bugs that hadn't even been found or reported yet. I think you're still missing the point. Why are you putting me on blast because I'm asking for some tools/functionality back? The only thing the admin console has is some strange Support/Something isn't working -> Continue and "did that fix it?" ....I have no idea what it's doing. One time I tried this on a dev image of our forums and it actually broke the site. Imagine how powerless your customers feel? Look, the fact of the matter is that IPS 4.x has issues, we pay for the software, we pay for the support. But now you're asking us to debug it for you? Some of us don't mind going through all of this effort and burden, some of us do. But to say the only reason we're withholding admin tools is to force us to report bugs is just not right, I don't care how you want to slice it.
  21. Charles, yes I would, but honestly reporting bugs is starting to become a 2nd job for me. Sometimes I just want to fix something for the client quickly and move on with my day. Sometimes these tickets sit around for 3, 4, 5 days, and finally end up getting escalated, because tier 1 support never believes that we know what we're doing. Honestly, its a PIA. I'll report bugs, on my time, when I can get around to it. But functionality shouldn't be held hostage to get "what you want", think of your customers first, what is more convenient for them? It's like you're using a stick to get us to report bugs and it doesn't feel right. We all want a bug free experience, and I'm committed to reporting what I find, but please understand this from a customers perspective. Thanks.
  22. Reporting the same exact issue here too. 4.0.13 ....I wish they would give us back the recount and rebuild tools. I feel like I'm finding and filing 3-5 bugs every week. This is getting exhausting, maybe we should be paid as debug testers for all the filing we're doing? lol.
  23. It would seem logical there should be a "Follow" button on a users profile, but it's not there, and if it's possible to add or change what appears, I can't seem to find it anywhere. Is anyone aware of a hack to shoehorn a button into the hover cards? See attachment.
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