Unlucky

3 minutes ago, onlyME said:

Try to upgrade to the newest version

Hi already have 4.3.0 installed

Hi,

Since upgrading yesterday to Invision Community v4.2.9 the featured images slider for the gallery app has stopped working properly

Just tried adding two different sets of gallery photos and the slider is just saying no image althought the images are uploading fine and show in the gallery when clicking the no image

You can see it happening on the homepage here:

https://www.walkingfootball.com/

1 hour ago, TheJackal84 said:

The refund has been processed, I still you have uninstalled it from your walkingfootball.com website but you still have it installed on the walkingsports.com so if you can uninstall it now please ( Like you said you had done when you requested a refund ) and in the nicest way can you please refrain from buying anything else from me in the future 

I have just come in to work and it is the first thing I have done as soon as I saw the refund confirmation emails.

In the nicest way possible we are more than happy not to purchase anything from you again because in all the years we have dealt with this software and dozens of application developers, you are the first one to have refused to invesitgate and fix an issue even when the problem was presented to you in a clear and concise way.

Good day to you.

12 hours ago, TheJackal84 said:

Money is not my master and also please do not install my products on multiple sites

I didn't - I uninstalled it from the first site with the problem and then installed it on a completely different domain.

Then proved the same issue with the points not showing correctly to prove that the issue was isolated to your software.

I will await this refund.

Does the refund include a refund for the copyright removal plugin?

If not we want you to fix the issue we have proved on a different site as per our post above.

Please confirm.

Thank you.

9 minutes ago, TheJackal84 said:

You are not being ignored we had said all we need to say, I sent support request on thursday 10.42am to process the refund I got a message back friday to what I replied and am waiting for a message back from them to say it's done

So If we are not being ignored, how come you completely blanked our post Posted Thursday at 07:48 PM ?

On 30/03/2018 at 2:58 PM, JTHastings said:

Well, if I were the trouble shooter (which I'm not) it makes a big difference if I'm looking for code that may have caused a gain or a loss. It really helps to know which AND how much. So, in this example, we are looking for reasons that there may have been 20 additional points added to the Admin during the "Most Points From Content" process (because it shows 240 rather than the expected 220). This may give TheJackal84 something specific to check without having to go through everything in the application.

Thanks for all of your help but it would appear even though I am a paying customer and have spent a long time proving there is a problem, I am now being totally ignored.?

Hi,

It would be great if you could add show only on specific urls.

We uses IPpages for articles, interviews and other marketing pages

It would be great if we could show a specific interview notice on the interview section only on the pages here

https://www.walkingfootball.com/interviews/

13 hours ago, JTHastings said:

This is really none of my business but I'm an old fart and can't help myself as this topic really interests me and I would like to see it resolved for all parties!

I think your testing is excellent however it looks to me like the Admin actually GAINED 20 extra points somewhere

Gained or lost -  the points don't add up which is exactly what we have been trying to report all along without success.

Thanks for your support in looking in to this

Ok this issue has really upset us so this is what we have done.

We have stripped down one of our sites to the bare bones

https://www.walkingsports.com/

We have removed all plugins and applications apart from your member shop and your betting app and the invision core apps

We have not setup any shop items or bets in the betting shop so no points can be spent whatsoever,

We have setup points for forums like this

We have setup points for registrations like this

As site admin I have created 2 topics in a test forum

I have created a brand new user account called jackq and posted a single reply to each topic the admin account created.

In the members with the most points statistics section it shows the following with admin having 220 points, and jack has 65

However in the most points from their content created it shows admin with 240 points and jack with 40 points

Admin has lost 20 points - This is the issue I have been reporting along - There is an inconsistency in your programming regarding the points.

I rest my case there is an issue.

I request a refund for all 3 products bought together for a specific purpose please

If you refuse to refund all 3 products bought together for a specific purpose.

I request you fix the broken members shop application on my site.

I will reinstall if you promise to fix it.

Either or please.

You deleted it then in the middle of a support topic conversation? Sorry that is not professional.

I request a refund for all 3 products bought together for a specific purpose please

1 minute ago, TheJackal84 said:

 The sticky notes I am sure I messaged you back, I no longer can see the messages as I have cleared out 90% of old messages,

Here is the link to the message and why would you delete a message in the middle of a conversation on a support issue?

Sorry but that is simply not professional to do to a paying customer of one of your products.

https://invisioncommunity.com/messenger/202514/?tab=comments#comment-557683

I request a refund for all 3 products bought together for a specific purpose.

26 minutes ago, TheJackal84 said:

I will warrent a refund on the members shop and betting app but not the copyright removal, you can still use that on the other 2 apps you will own

I only bought the copyright removal for the members shop and betting app so request this also be refunded please.

I had already disabled Sticky notes on the site because you have still not replied to our PM conversation regarding an error with that, that i Pm'd you on the 19th February 2018.

https://invisioncommunity.com/messenger/202514/?tab=comments#comment-557683

I am more than happy if need be to completely remove all of your applications / plugins

So please refund all 3 items that were purchased for the members shop project.

23 hours ago, TheJackal84 said:

 As I say fell free to request a refund I will be happy to give it.

Sorry to trouble you but we need to request the refund with yourself as invision have said

"per our agreement with marketplace authors, I'm afraid you will need to have the author request the refund on your behalf."

So can we please have a refund for the members shop, betting addon and IPSDev Copyright Removal we purchased to go with them.

I can confirm everything is uninstalled.

Thank you.

1 hour ago, TheJackal84 said:

 I can see what is in my face, the only thing I said was to award them the missing points and see if it still happens if that is too hard then that is up to you

It is happening with brand new members that registed in the last couple of weeks.

Unfortunately I just do not have the time to go in and edit nearly 1,700 member accounts.

Don't worry we won't bother you again.

17 hours ago, TheJackal84 said:

Counting the points gained from his logs it is 5,400 and the most points from their content is 5,400 and that is fred. There are no other logs to check what he / they done with the points etc but the log won't log until the points are awarded, if it can't award the points it will not log the reward I wrote it that way. Again I gotta say it seems that it is only your members what are saying it don't add up, the other 50 odd sites what has it installed it adds up on otherwise I would of heard about it by others, Ask them if they spent no points etc if they didn't then it is up to you if you want to manually award them the points they say they are missing and then keep a eye out on it and see from then, but from checking the code, checking my site, my dev site, other peoples sites there is nothing wrong with the stats it all adds up

18 hours ago, TheJackal84 said:

Again I gotta say it seems that it is only your members what are saying it don't add up,

18 hours ago, TheJackal84 said:

from checking the code, checking my site, my dev site, other peoples sites there is nothing wrong with the stats it all adds up

Hi,

It is not just my members, it is also effecting my own admin account.

We have waited patiently since March 3rd (25 days now) for this issue to get fixed.

As previously mentioned on the 12th March, you still have acp access so can you please login and invesitgate the installtion on our site?

We don't want to, but If we cannot get the shop application working as advertised we are going to have to uninstall the shop and betting applications.

Thanks in advance.

Getting this error when trying to close a sticky note.

We get taken to this url when clicking the X

https://www.walkingfootball.com/index.php?app=stickynotes&module=dismiss&controller=stickynotes&do=dismissStickyNote&id=1&csrfKey=6f94035dbf371ca96be55576c3a07489

Sorry, there is a problem

Error code: 2S119/1

Hi,

Just confirming before purchase of https://invisioncommunity.com/files/file/8682-news-ticker/

That is a more advanced ticker than the one that comes with this theme?

Thanks

15 hours ago, TheJackal84 said:

Login to freds account and go to rewards & logs and filter it so it only shows his logs and check that for me, See what it shows

Hi, here are freds logs.

But please remember this is effecting every user, not just Fred.

OK will work on doing that from now on thanks

Hi,

Any news on our problem with the points showing incorrectly?

I still see user Fred for example has:

Points Earned 5,360

But in the column with the members with the most points is Fred is showing as Points 3,440

To confirm Fred has not spent or gambled or donated any points.

So for some reason points are still going missing for some reason.

https://www.walkingfootball.com/statistics/

Would be nice to get this resolved as it is causing concern to some of the members

1 hour ago, TheJackal84 said:

That's a carousel widget, it's not designed to be in a table view

Hmm ok that still has the problem with the name not correctly showing then for the second team

All users can see is Chadderton FC WF vs Vintag... which makes the bet unbettable because the second team name cannot be seen

If you look at the 3rd bet on the home page here it has the same issue as previously reported

https://www.walkingfootball.com/

Hi,

I think the table layout for the betting looks a lot better and fixes the problems with the full names not showing.

How do I select the table view for the staff picks widget?

Thanks

Hi,

Happy to stick with what you come up with in the new release.