Circo

I really hope that this hasn't been discontinued. This has been working great on my site since getting everything setup correctly.

I had something come up recently... Would this plugin possibly cause duplicates to show in the "Who downloaded this?" I'm seeing where it shows members duplicated on that list. Some members are showing on that list 4-8 times. I've been asked by support to disable everything in regards to downloads, but I can't disable this mod since all my downloads are through my Wasabi.

I seem to be experiening an issue where the users listed in the "Who downloaded this?" are being counted several times.  Almost every download is being logged multiple times; sometimes the same user is listed 9-10 times.  

This particular file shows over 2400+ downloads since Friday.  I do not see that being a true count for this particular file. Any idea what could be causing the "Who downloaded this?" to be shoing duplicated user downloads?  Is there anyway to re-count and remove/cleanup the download counts? 

9 minutes ago, Marc Stridgen said:

We have a ticket open with Apfelstrudel above, so will let you know the outcome of that once its resolved

Ok, thank you.

@Marc Stridgen @Matt @Jim M

It seems that my thread has been hijacked... how do we go about opening tickets for issues now? I've been able to duplicate my issue multiple times, multiple computers, multiple accounts.

23 hours ago, Matt said:

The most common reason for a CSRF failure would be a change of session ID. Have you noticed any issues with sessions recently?

 I have not, but not quite sure what to look for exactly.

18 hours ago, Jim M said:

Is there a specific URL which you have bookmarked or are using when this happens? Unfortunately, when logging in with the credentials provide on both the front-end and ACP, I am not encountering this error.

No, it's not with a bookmark.

I'm able to duplicate this each and every time.  Even tested from a friends computer that I've never used before.  I go to vpuniverse.com, log-in, it takes to /forums. Go back to vpuniverse.com, not using back button but going to main domain directly. It shows user not logged in. Log-in, get CSRF response. It doesn't matter if it's my account or my test user account that's setup for you.

4 minutes ago, Marc Stridgen said:

Could you please check on your server to ensure that no caching is enabled on there. If it is, please disable while testing this.

I have caching on via Cloudflare.  I've changed it to development mode for now as well as took the forums offline, but your login should still login.

On 12/14/2021 at 10:11 AM, Marc Stridgen said:

Could I ask, are you able to repicate this yourself on the front end? I cannot login as unfortunately the access details on file are incorrect

Login details have been updated. 

Yes, I am able to duplicate the front end issue on a regular basis.  Login to the main domain using /forums.  Then go back to the main URL, you'll see that you are not signed in (you really are though if you go to /forums), click sign-in.  You should get the CSRF response.

On 12/13/2021 at 4:15 AM, Marc Stridgen said:

Please could you let us know which site this is on?

vpuniverse

This also seems to happen sometimes when accessing admin.  I can't seem to duplicate the admin one as easily as I am the main site one.

On 11/17/2021 at 1:26 PM, Jim M said:

I would suggest trying this first with an unmodified theme as even the smallest changes to a template can cause the upgrader to not upgrade that template and it could be missing code changes from version to version. Each upgrade a theme needs to be double checked for compatibility issues, I'm afraid.

I would recommend also checking and removing any custom .htaccess entries you have any leaving just the ones that come with our software in case something is causing an issue there.

Jim,

I've done everything suggested and still getting this error. I've used unmodified theme, disabled all 3rd party apps, etc. If i go to my site  mysite.com/forums I am able to log in and navigate the site just fine.  If I go to mysite.com it shows me as logged out. If I click to login from mysite.com it gives the CSRF error. I am not using any custom .htaccess files other than the one that come with IPS. 

It appears that I am not able to change the default app either. My default app is currently pages with articles page. I was thinking that going to mysite.com should use the default app. I tried changing the default app to forums, but it still shows the old pages/articles page.  I deleted the page so now anyone going to to my main url are getting "The page you requested does not exist".

I don't know if these are different problems or if they are part of the same. I'm not sure what else to check or do.

2 minutes ago, Miss_B said:

I doubt it that disabling all plugins will cause a ddos attack. How many plugins did you disable btw?

I have 11 plugins installed. One of them is S3 downloads. Not sure if disabling that one would have caused it or not.

I'm trying to figure out an issue on my site. Support always says to disable 3rd party plugins when troubleshooting to determine if it's a 3rd party causing it or IPS. So, I disabled all plugins and immediately the site went down. Checking the logs show 300k+ hits in a very short time causing 503 site errors. Contacted my host; they ae monitoring it and says that the traffic is from IPS. 

Is it normal that this would happen when disabling all 3rd party plugins?

On 12/9/2021 at 11:03 AM, Jim M said:

Please disable all third party applications/plugins. I am seeing a Javascript error coming from what looks like an adblock detector Javascript but that is just a guess and there may be more.

Thank you. That does seem to be the problem addon.  I've messaged the author of that addon.

I've tested this with my custom theme as well as the default IPS theme.  When viewing Activity, the Load More Activity button at the bottom of the page does not do anything.  Is this a setting somewhere that I am missing or bug?

Thanks

I'm making a memorial page for one of my users. I'd like to pull replies/comments from a specific thread dedicated to this user to show on the special memorial page.

Is there a block to pull recent comments from a specific forum thread?

Are you using Cloudflare?

16 minutes ago, Marc Stridgen said:

As mentioned, if you can let me know the user you were looking at, I can then see why its not showing

Tim060906 is one of the users that I was looking at.

8 minutes ago, AlexWebsites said:

That is per user in ACP. Search for the user to go to their member view and then see what only they downloaded. Now if you are looking for a file and then to see what users have downloaded that file, then check out @Adriano Faria solution, its more robust. You can also check out the ACP reporting for top downloads and such.

Ok, it looks like only the table view from the Downloads tab that shows what that user downloaded.  I guess that will work my use.  Just a bit difficult to find.

1 minute ago, AlexWebsites said:

in ACP, go to the member tab and click on Downloads

 

then view as a table

Yeah, I'm familiar with that, but that list moves fast. I have over 250,000 downloads that gets quite a bit cluttered.  I know I can export as a CSV and sort it via username, but it shouldn't be that difficult to just get a list of the downloaded files per user.  

I think @Adriano Faria solution may be the best.

1 minute ago, AlexWebsites said:

in ACP, go to the member tab and click on Downloads

 

then view as a table

Yeah, I'm familiar with that, but that list moves fast. I have over 250,000 downloads that gets quite a bit cluttered.  I know I can export as a CSV and sort it via username, but it shouldn't be that difficult to just get a list of the downloaded files per user.  

I think @Adriano Faria solution may be the best.

13 minutes ago, Marc Stridgen said:

This is under "customer actions".  Do you have commerce installed (I see you have a license) and are you sure the user has actually downloaded anything?

Yes, commerce is installed, but I don't charge for downloads. Subscription/usergroup based. This specific user has downloaded over 750 files. I know I can go to each individual file and see who downloaded it, but that's time consuming when looking for a specific user.

13 minutes ago, Adriano Faria said:

A suggestion:

• File:
  • All members who downloaded a file
• Member:
  • All files a member has uploaded
  • All files a member has downloaded

 

@Adriano Faria Thanks. I'll check it out.  Just seems like this should be basic functionality of IPS downloads app.
 

3 minutes ago, Marc Stridgen said:

Ah, to cleary this is only the downloads application. This is not something you can see from attachments if thats what you are looking for?

No, I'm only looking for files downloaded by the user from the downloads application.

7 minutes ago, Marc Stridgen said:

You can do this from the admin CP. Open the users profile in the admin CP, then on the right, you can change "All Recent Account Activity" to "Files Downloaded"

I do not seem to have that option.  I do have download logging on and have for a long while. Running v4.6.8.

Is there a way to see what files a specific user has downloaded?  I thought I saw this somewhere before, but can't seem to find it again.

7 minutes ago, Jim M said:

Unfortunately, currently, that would require a customization to display that information. However, I can move this to our Feature Suggestion forum to be reviewed for a future release if you would like?

Yes, please. More ways and options to display data from downloads, forums, etc. is always much appreciated.

13 minutes ago, Jim M said:

There are blocks which display the top download files by number of downloads and reviews but not reactions. Is there a reason reviews is not used for this purpose?

More people seem to like than review.  I have files that have hundreds of likes, but only a hand full of reviews.  File has 4 reviews, but 106 likes.  Not many people take the time to review.  Wanting to do a top 10 list based on likes as that seems like it would have a much bigger sample size.