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  1. Like
    svit reacted to bfarber for a blog entry, Health Dashboard   
    The support tool has served us well for many years. You can identify, at a glance, potential issues with your community both presently and down the road, right from the comfort of your AdminCP, and you can often resolve those issues with just a few clicks.
    But what if we could do better? What if we could make this useful administrative area of the software even more useful?
    The next version of Invision Community introduces a new "Health Dashboard" which replaces the previous support tool and helps you get a better overview of potential issues within your community while retaining all of the functionality you've come to know and rely on to resolve issues with your community.

    When you launch the new health dashboard, the first thing you will notice is that the previous "Wizard" process is now gone, in favor of a single page giving you access to everything you might want or need.
    Central to the page are blocks that identify specific areas of your community, server, and configuration which could be problematic now or in the future. Invision Community will check for available updates, modified source files, server software configuration issues, whether your server is running required and/or recommended versions of important software and more.
    Additional checks and recommendations have been added to this page, to help identify other adjustments that could benefit or prevent harm to your community.  Issues are color coded and classified as informational, recommended, or critical and a summary is provided at the top of the page with an easy "check again" button which will do so without taking you away from the screen.
    If we become aware of an issue, we can quickly notify communities through a bulletin which will be displayed in the "Known Issues" block on this page. These bulletins can also trigger AdminCP notifications, however they will continue to show on the Health Dashboard so long as they are relevant, even when the AdminCP notification is dismissed.
    A graph showing system, error and email error log activity has been added to the page to help you identify spikes in logged issues. Commonly, if an issue begins to surface on your community there will be an increase in these types of error logs, so the graph here is intended to allow you to identify an increase in these logs, allowing you to investigate and react quicker.
    The right-hand sidebar surfaces common tools you may need to access.

    The first block allows you to see our most recently featured guides, as well as search our documentation. While this functionality was available in the existing support tool, we found that it was rarely used because people more often visited the tool to allow the software to check for common issues, and the ability to search the documentation required a separate work flow through the support wizard. With the block always available (and searches performed "live" via AJAX), we expect users will find the ability to search our documentation from the AdminCP much more useful now.
    Next up, the Tools and Diagnostics block gives you access to common tools you may need to use. You can quickly clear your system caches, as well as access phpinfo, the SQL toolbox (for self-hosted clients only), and disable all third party customizations. The process and behavior for disabling customizations is very similar to the existing process within the support tool, with the list of customizations disabled opening in a modal window and the ability to re-enable all customizations, or selectively re-enable individual customizations, still available.

    Disabling customizations is still simple
    Finally, the ability to submit a support ticket is still available right from this screen. Upon clicking the button to submit a support ticket, you will be presented with a form inside a modal dialog that behaves very similarly to the existing form with one minor but useful addition: if there are any patches not yet installed on the community, you will be alerted to this right on the form before submitting your ticket. Think of this as one last reminder that your issue may already be solved by installing any available patches before reaching out to us for official technical support.

    Submitting a support ticket is still just a few clicks away
    We believe the improved workflow and user experience will help administrators and support technicians alike more quickly identify any issues that need addressing on the community.
  2. Like
    svit reacted to Matt for a blog entry, 4.5: Topic view summary and more   
    A topic is more than a collection of posts; it's a living entity that ebbs and flows over time.
    Evergreen topics can see month-long gaps between posts and longer topics spanning numerous pages can end up hard to navigate through to find useful content.
    With this in mind, we've added numerous improvements to the topic view to bring context and summaries key areas within the topic.

    Topic view updates
    Topic Activity
    The first thing you likely spotted in the above screenshot is the new sidebar. This acts much like a summary of activity within the topic. It very quickly lets you know how old the topic is and how long it has been since the last reply. This context is essential if you are unwittingly replying to an older topic.
    Most topics are driven by a handful of key members. The topic activity section shows you who have been most active, which may influence which posters you give greater authority to.
    Likewise, popular days lets you dig into the 'meat' of the topic which may have evolved quickly over several days.
    More often than not, a single post attracts more reactions if it is particularly helpful or insightful, and this is shown too.
    Finally, a mini gallery of all upload images allows you to review media that has been attached to posts.

    The topic activity summary under the first post
    This activity bar can be shown either as a sidebar or underneath the first post in a topic. If you enable it for mobile devices, then it will show under the first post automatically.

    The topic activity summary on mobile
    As with many new features in Invision Community, you have several controls in the Admin CP to fine-tune this to your communities needs.

    AdminCP settings
    Other improvements
    The eagle-eyed among you will have spotted a few other changes to the topic view.
    The first is the badge underneath the user's photo. The shield icon notes that this poster is part of the moderation team. Of course, this badge can be hidden for communities that do not like to draw attention to all their moderators.

    You will also notice that when the topic starter makes a reply to a topic, they get an "author" badge as their reply may carry more authority.
    When you scroll down a topic, it's not often apparent that there has been a significant time gap between replies. For some topical topics (see what I did there) this may alter the context of the conversation.
    We have added a little identifier between posts when a period of time has passed between posts.

    These changes add a little context to the topic to give you more insight into how the replies direct the conversation.
    The new topic activity summary gives you an at-a-glance overview of key moments and posters to help you navigate longer topics.
    We hope that you and your members enjoy these new features coming to Invision Community 4.5!
  3. Like
    svit reacted to Matt for a blog entry, 4.5: Club Improvements Roundup   
    Almost every single day, we receive feedback on our popular clubs feature. Some of the requests are big in scope, and some a little smaller.
    Following on from our previous blog entry for Club Pages, we’re pleased to announce a collection of smaller, but no less useful improvements.
    Improved Map Display

    The Clubs location map better shows where local clubs are
    A small but useful change to the clubs map means the view is now centered and zoomed around available clubs. Previously the map would show a world view even if all of the clubs were located in a concentrated geographical area.
    Member Tab
    A commitment to privacy always influences our development decisions, and this is true in clubs as well as other areas. It is now possible to set who can view the club member list on a per club basis. Clubs can be set to show the member list to everyone, only to club members or only to club leaders and moderators.

    You can now decide who can see your club
    Club Widgets
    A common request for clubs is that widgets should be able to display content from within clubs. With 4.5, this is now possible and allows you to better bring attention to your club content from anywhere in your community.

    Content widgets can now show club specific content
    Some people wanted to control where widgets would show more finely. This wasn’t previously possible, but now it is. When adding widgets to a page, you can now set whether you want it to appear everywhere, everywhere except clubs, or only in clubs.
    Join Requests
    Club leaders can invite members who they believe will enjoy their content to join. Likewise, members can request to join a club that is not open for all to join instantly.
    For a site with a lot of clubs, this could mean that you are invited to many clubs or find that your pending request goes unnoticed.

    Your member can quickly manage their pending invites
    Members can now cancel pending requests themselves quickly and easily from the Club homepage.
    Clubs are becoming an increasingly popular part of Invision Community and really helps foster a sense of involvement.
    We are always interested and surprised by the variety of ways this feature is being used. Let us know how you’re using clubs in the comments and keep the great suggestions coming!
  4. Like
    svit reacted to Andy Millne for a blog entry, 4.3: Engagement Improvements   
    As we come close to wrapping up development of Invision Community 4.3, we wanted to let you know of a few smaller improvements we've made to increase engagement to your community.
    Email
    Despite fancy new things like social media and push notifications, trusty old email has been proven to be highly effective at getting repeat visitors to your website.
    It's one of the reasons Invision Community has built in email support for notifications that can be sent instantly, or via daily or weekly digests.
    Email should form a part of every community marketing strategy but curating content and building newsletters can often be a labor intensive task.
    With Invision Community 4.3 we have added some additional automated email tools to help your users discover more of your carefully crafted content.
    Highlight the best content from throughout your community
    In 4.2 we introduced the concept of curated content with promotions and “Our Picks”. With 4.3 we’ve taken this a step further and these promoted items will now appear directly in your content related emails. 
    This allows for your audience to be enticed back to your community with items that they may not have read but holds interest.

    Capture return visits with interesting content
    Social media links in email footers
    If you look closely in the image above you will also see that you can now optionally include links to all of your social media sites within the footer of all of your outgoing emails.
    Both of these new features are enabled by default but can be disabled in the email settings section of your admin control panel.
    Email may be as old as the web itself, but it is a very powerful medium to get your audience coming back for more.
    Respond to Reviews
    We added the ability to leave a review to Pages articles, download files, calendar events and in other areas early on in Invision Community 4. The concept was to allow your members to engage in new ways with your content. Reviews on Commerce store items and purchasable downloadable goods is a great way to inspire others to purchase.
    New to Invision Community 4.3 is the ability for the content creator (be that a download file, store owner, etc) to respond to a review. This is a great way to address reviews that may be considered unfair or extreme.

    Matt is talking to himself again
    One more thing...
    Not content with resurrecting the Subscriptions manager from 2009, we've brought back a small detail from previous versions of Invision Community. The famous "this person is typing a reply" indicator in the online list.

     
    We can't wait to release this latest update. With new ways to monetise your community, new ways to engage your audience and better promotion tools, we're excited to see how it's going to benefit your community.
     
  5. Like
    svit reacted to Matt for a blog entry, 4.3: Promote to Facebook Pages and Groups   
    Social media promotion should be a part of any marketing strategy. Curating interesting content from your community and sharing to social media channels like Facebook and Twitter is a great way to drive traffic to your site.
    Invision Community 4.2 introduced Social Media Promotions to allow this. 
    You hit the promote button, fill out the text to share with each service, click which photos to include and schedule the promotion or send it immediately.
    We use this feature almost every single day to share highlights to our Invision Community Facebook page and Twitter.
    This feature has had a significant impact in attracting visitors to our blog. This is now a core part of our marketing strategy.
    So what's new in Invision Community 4.3?
    Facebook Groups and Pages
    A  popular feature request was to allow sharing to Facebook groups that you are an administrator of, as well as Pages you own.
    Not only that, but we now allow you to share to many places at once.
    When setting up Facebook, you can choose which Facebook properties to be used when promoting.

     
    When sharing content, you can choose where to share it to right on the dialog.

     
    Here you can see that we're sharing to two of three possible places. "It's a secret" is a Facebook Group (which makes it a pretty poor secret).
    The "Lindy Throgmartin Fan Club" is my favourite page on all of Facebook. What it lacks in members, it makes up for in enthusiasm.
    You may also notice that the Facebook box is empty. Facebook have very strict guidelines on sharing content. They prefer that you do not auto-populate the content.
    You can always access the item's original content on the promote dialog, so you can refer to it.
    Setting a custom page title
    When you share to social media channels, you also have the opportunity to add to the 'Our Picks' page.
    We've made it possible to add a custom title for the Our Picks page so you don't have to use the content item title, although this is still the default.

     
    Editing an Our Pick
    When editing an item shared to 'Our Picks', you now have the option of editing all the data, including the title and the images attached.

     

    The Our Picks page showing the custom title
    Thanks to your feedback, we saw several places that we can improve this already popular feature.
    We hope you enjoy these changes which makes your social promotion strategy even easier to execute.
    I know we'll be making good use of them!
     
  6. Like
    svit reacted to bfarber for a blog entry, 4.3: Modernizing our Gallery   
    A picture says a thousand words, they say. If getting those pictures online is troublesome, some of those words might be a little choice.
    Gallery has been an integral part of our community suite for just about as long as T1 Tech Mark Higgins can remember (and he has many years of memories). It has seen many interfaces changes as the years have rolled by. The most recent version received a fair amount to feedback on usability.
    We've listened. We've re-engineered most of Gallery's key interfaces to make uploading new images to your community frictionless.
    Lets take a look through the major changes.
    Improved submission process
    Submitting images has to be simple or else users will give up and your gallery will be underutilized. We have spent a lot of time simplifying and speeding up the submissions process for your users. The first thing that will be noticed is that the submission process is not presented as a wizard anymore, and the choice to submit to a category or album has been significantly cleaned up and simplified.

     
    Choosing a container
    Here, I have chosen the category I wish to submit to, so now I am asked if I want to submit directly to the category, if I want to create a new album, or if I want to submit to an existing album.  Choosing one of those last two options will load the appropriate forms to create an album or select an existing album, respectively.
    Afterwards, the modal expands to full screen and you will naturally select your images next, and there's a lot to talk about here.
     

    Overhauled submission interface
    First and foremost, the interface has changed significantly to both simplify the UI and to make actually using the interface easier. When you click on an image, the form is loaded to the right immediately without an AJAX request needed to fetch the form.
    In addition to quickly setting the credit and copyright information for all images at once, you can now set the tags for all images quickly and easily without having to edit each image individually.
    Images support drag n drop reordering in the uploader here, which means that you can drag n drop images to different positions to control their order. Many users previously would name images "Image 1", "Image 2", and so on, and then set their albums to order images by name in order to control the order the images were displayed in. This is no longer necessary now that you can manually reposition the images.
    The default description editor is a pared down textarea box, but you can still use the rich text editor if you wish. The ability to enable maps for geo-encoded images and to upload thumbnails for videos is still supported as well, and those options will show up when appropriate in the right hand panel.
    The 100 image per submission limit has also been lifted. You can now upload many more images in one go with no hard limit imposed.
    Upon clicking submit images, you will see the typical multiredirector to store all of your images, however you will notice that it processes much faster than it did in 4.2 and below.
    Better submission control
    Administrators can now configure categories such that can accept only images, only albums, or both. This means you can now create categories that cannot be submitted to directly, and you can create categories that albums cannot be used with. This is a feature that has been oft-requested since the release of 4.0, and we are happy to report that it will be available in our next release.
    Additionally, album creators (if permitted) can also now create shared albums.  When you create a new album, you can now specify (under the Privacy menu) who can submit to the album, with your available options being:
    Only me Anyone Only the users I specify Only the groups I specify Prior to 4.3, albums have always been owned by one user and only that user could submit to them. Invision Community 4.3 will open up albums so that anyone can submit to them, dependent upon the album creator's preferences and needs.

    The choice is yours as to who can submit to your albums
    New image navigation
    Another major change with Gallery 4.3 is that clicking an image now launches that image in a lightbox to view it and interact with it. This lightbox is context-aware, allowing you to visit the next and previous images in the listing, whether that is a category or album listing, or the featured images or new images listings on the Gallery homepage, for example.
     

    The new image lightbox
    Firstly, I will note that you are seeing the image here with my mouse cursor over the image area, exposing the title, tags, and some various buttons. When you mouse away from the image those overlays fade away to highlight the image itself better.
    As you can see, you can navigate left and right here to view the next and previous image in this context, and you can otherwise interact with the image as you would have if you had visited the older-style image view page (including the ability to rate, review and comment).
    The new Gallery release will introduce a new advertisement location in the right hand column to allow you to show advertisements, even in the lightbox.
    If you follow a link to a full image view page, the lightbox will automatically launch when the page loads, still allowing you to interact in a familiar manner. Additionally, if you move through enough images in the lightbox to reach a new page (for example, if you click on the last image in the album listing and then click on the next image button), the listing itself behind the lightbox will update for easier usability if the user closes the lightbox.
    One final thing to note is that the interface has been made more mobile friendly, particularly through the introduction of swiping support. You can swipe left and right in the lightbox, and in image carousels, to see the next and previous images.
    Notable performance improvements
    As we mentioned at the beginning, we recognize there is a balance between performance, usability, and attractiveness, particularly with regards to an image Gallery. For that reason, we have made Gallery's performance a major focus in 4.3, and have implemented some changes that bring with them a noticeable performance improvement.
    Firstly, we have adjusted the software to only store two copies of an image (in addition to the original), instead of four. In previous versions, we stored a thumbnail, a small copy, a medium copy and a large copy of an image, all of which arbitrarily sized and designed to best meet our layout needs without showing an image too large or too small in a given space. We have simplified this vastly by storing a slightly larger "small" image, and storing a large copy. Diskspace usage is reduced dramatically as a result, and bandwidth usage is actually lowered as well since only two copies of an image need to be delivered to the browser instead of four.
    Next, we have implemented prefetching of the 'next' and 'previous' pages when you launch the lightbox image view. This means that when a user navigates to the next image in the lightbox, it loads immediately instead of waiting for the content to be fetched from the server. From a UX perspective, this provides a much snappier and responsive interface, making users more apt to interact with the site.
    We have additionally sped up the submission process as previously mentioned. The order of execution for certain events that must happen during submission has been moved around a bit, resulting in a faster experience for the end user actually submitting the images.
    Because we know the details matter, we have implemented other smaller improvements as well. For example, the link to rebuild images in the AdminCP previously resulted in a redirect process that rebuilt the images while you waited, but now a background task is launched so that you can continue with what you were doing while the images get rebuilt in the background.
    From start to finish, the Gallery UI and UX has been touched on and improved, and we hope you enjoy these improvements when you start using the new version.
  7. Like
    svit reacted to Rikki for a blog entry, New: Richer Embeds   
    This is an entry about our IPS Community Suite 4.2 release.
    You are probably already familiar with our content embedding feature in IPS Community Suite. When a link to content in the community is pasted into the editor (e.g. a topic, or a post, or a gallery image, etc.) it is automatically expanded into a preview of the content, usually with an accompanying image, allowing users to click through to that content if they are interested.

    An embedded Gallery image in IPS Community Suite 4.1
    While it has proved a useful feature to members, each embed used essentially the same structure - a small thumbnail on the left, a title, and a few lines of text. This works fine for topics, but isn't ideal for other kinds of rich content that might be posted.
    In IPS Community Suite 4.2, we greatly improved upon our embedding handling, giving every type of content within every application its own customized embed style, allowing that content to be displayed however works best. This means larger high-res previews of Gallery images, a button to download a file right from the embed for Downloads files, showing a map for Calendar events, and so on. We worked to keep a consistent overall style between apps, but allow each to display its own relevant information.
    For users, things will work exactly as they do now - they simply paste a link to content, and it will continue to expand automatically. The changes are also backwards compatible. Any existing embeds in your community will automatically show the new styling you see below - no rebuilding necessary.
    So with that in mind, let's take a look what the new embeds look like! I won't show every single embed here because there's a huge number, but I'll try and give you a feel for how we approached the embed styles for each app.

    Gallery Image

    Comment on a Gallery Image

    Gallery Album

    Forum Topic

    Downloads File

    Review on a Downloads File

    Calendar Event

    Comment on a Calendar Event

    Commerce Product

    Record from a Pages database
    I hope that gives you a good overview of what to expect when your users try out the new embeds for themselves. As always, please share your feedback in the comments below!
     
  8. Like
    svit reacted to bfarber for a blog entry, New: Gallery improvements   
    This is an entry about our IPS Community Suite 4.2 release
    We are happy to introduce several changes to our Gallery application to both refine the existing capabilities and to introduce new useful functionality; particularly for Albums.
    We have clarified how to submit images directly to a category on the first step of the upload form in Gallery.

    Clarification for submitting directly to a category
    When submitting images to the Gallery, a simple "Add more images" button has been added to the wizard. While it has always been possible to add more images by dragging and dropping them on to the upload area, or by clicking the "Choose files" button again, the addition of this button should help add some clarity for users who overlooked these capabilities.

    A new "Add more images" button makes adding additional images easier
    Applying the same details to all of the images you are submitting has been made much simpler. When you begin entering the details for the first image, you can specify a template to use for the caption name leveraging a special replacement "%n". A small help icon next to the caption field label explains how to use this capability. When you are done supplying the details, you can click "Copy details to all images" and your submission will start instantly, using all of the details supplied for the image you are editing. You can quickly set tags, an image description and a caption name template (for instance "Aquarium %n") to all images using this new capability, useful when submitting 50+ images at once. Of course, you can still supply the details for each individual image as well, if you wish.

    Submitting a lot of images at once has been made easier
    In addition to improvements for submitting images, albums have been updated to include many new features, including:
    Commenting Reviews Reactions Messages Featuring Hiding Locking Reporting Searching A new Gallery widget (sidebar block) to show albums anywhere throughout the Community Suite has been added as well.

    Album overview page
    Going along with these changes, we've improved how groups of images that are submitted to an album are handled in searches. If you submit multiple images to an album, you will only see the album listed in activity streams, and similarly if you follow a bunch of images in an album these are grouped as well, making activity streams more useful and easier to follow.

    Activity streams have been updated as well
    The changes to albums and image submissions will simplify your users' interaction with Gallery in 4.2, and make submitting images and new albums, and working with those albums more useful and robust.
  9. Like
    svit reacted to Rikki for a blog entry, New: Clubs   
    This entry is about our IPS Community Suite 4.2 release.
    We are happy to introduce the next major feature that will be available in IPS Community Suite 4.2 - Clubs.
    Clubs are a brand new way of supporting sub-communities within your site. Many people have requested social group functionality in the past and Clubs are our implementation of this concept. Let's take a look at a few screenshots, and then go over what they are capable of doing.

    The Club directory

    A Club homepage

    Club member listing

    Example of content within a club (topics, in this case)
    There's a lot to digest there! Let's go over the basic functionality.
     
    Club Types
    Four types of club are available:
    Public clubs
    Clubs that anyone can see and participate in without joining. Open club
    Clubs that anyone can see and join. Closed club
    Clubs that anyone can see in the directory, but joining must be approved by a Club Leader or Club Moderator. Non-club-members who view the club will only see the member list - not the recent activity or content areas. Private club
    Clubs that do not show in public, and users must be invited by a Club Leader or Club Moderator As the site admin, you can of course configure which club types can be created and by whom. You could, for example, allow members to create public and open clubs, but allow a "VIP" group to also create Closed and Private clubs.

    Admin configuration option for Club creations
     
    Club Users
    Each club has three levels of user:
    Leader
    A leader has all of the permissions of a moderator, and can add other moderators. They can also add content areas (see below). The club owner is automatically a leader. Moderators
    Moderators, as the name implies, have the ability to moderate content posted within the club. As the site administrator, you can define which moderator tools can be used. You could, for example, prevent any content being deleted from clubs, but allow it to be hidden. Moderators can also remove members from a club. Users
    Anyone else that joins the club.
    Defining the moderator permissions available to club moderators
    Your site administrator and moderators, with the appropriate permissions, are able to moderator content in any Club regardless of whether they are a member of it. 
    Clubs can be created by any user who has permission. As you would expect, this is controlled by our regular permission settings.
    For closed clubs, there's an approval process. Users can request to join and the request must be approved by a leader. Leaders get a notification when a user requests to join; the user gets a notification when their request is approved or denied.

    Approving and declining join requests
     
    Club Content
    Club Leaders can add a variety of content areas to their club - forums, calendars, blogs and so on. It's important to note that these content areas are fully functional just as if they existed as a top-level admin created area. They will appear in search results, activity streams, users can follow them, embed links to them, and so on. If a user has permission to see a forum (for example) within a club it will behave exactly like other forums they see - and the same for all other kinds of content.
    Each content area a leader adds can have a custom title, and will appear in the club navigation. This means, for example, that you can have multiple forums within a club, and give each a different name.

    Adding content areas to a club
     
    Club Custom Fields
    Clubs also support custom fields. Custom fields are defined by the site administrator and can be filled in by Club Owners. The values they enter are shown (along with the club description) on the club homepage.

    Custom fields in a club
    On the Club Directory page, users can filter by the custom club fields.

    Filtering clubs
     
    Club Locations
    Clubs have built-in support for Google Maps, allowing users to specify a physical location for their club. Let's say you run a community for car enthusiasts; each club might be tied to a particular region's meetup. The Club Owner specifies the location when setting up the club, and clubs are then shown on map on the directory page:

    Club locations
    And within a club, the location is shown too:

     
    Club Display
    We offer two ways to display club headers within the club - the standard way, shown in the screenshots you've seen up to this point, but we also have a sidebar option. This is something the admin sets globally for the site, rather than per-club. This is useful where your site design doesn't facilitate another horizontal banner taking up valuable screen real-estate; moving the club banner to the sidebar alleviates this pressure on vertical space.

    Sidebar club style
    Using Clubs in Other Ways
    There's a lot of scope for using clubs beyond allowing users to create their own groups. You do not even have to call them "clubs" if that does not suit your use case. For example, on a company intranet you could rename Clubs to "Departments", and create a private group for each of your main roles. This would allow each department to have its own community, with its own forums, gallery, file sharing and so on, private and separate from other departments.
    Similarly, they'd also work well in situations where you as the site admin want to create entire micro-communities. Take for example a video game publisher. Using Clubs, they could create a micro-community for each of their games, complete with forums, galleries and so forth, and then set the Clubs directory as their overall community homepage. Immediately, they have a setup that hasn't until now been possible out-of-the-box with IPS Community Suite.
     
    We expect our clients will come up with some really innovative uses for the new Club functionality, and we can't wait to see what you do. We'd love to hear your feedback - let us know what you think in the comments.
  10. Like
    svit reacted to Matt for a blog entry, New: Promoting Content   
    There are many strategies for growing your community, such as newsletters, mailing lists and advertising on other sites.
    IPS Community Suite 4.2 puts a new tool at your disposal: promotions.
    There’s no denying the popularity of social media. Worldwide, Facebook has 1.86 billion users active monthly. Every day, millions of people are using Facebook to speak with friends, to talk about their interests and to find new people to connect with.
    Of that 1.86 billion people, a good portion of those are actively discussing topics your forum covers. There is a huge opportunity to tap into social media to join in the discussion and to promote your community and provide a venue to carry on the discussion.
    For a while, we’ve had social media log in extensions, which means that your users can sign into your community simply by clicking a relevant button. We’ve also had the ability to share things to a personal Facebook account. These tools are great for your users, but how do they help you, forum owner?
    IPS Community Suite 4.2 introduces a way to promote your content directly to your brand’s Facebook page and your brand’s Twitter account.
    You can curate fun and engaging topics and share them. The workflow is simple. Simply browse your community and queue up interesting topics, comments, gallery items, blog posts or database articles for posting throughout the day to your brand’s social media accounts. You choose the schedule, the hashtags and the wording to send.
    Let’s look at the feature set in more detail.
    Your first stop is to set up the feature from the admin panel. The system will guide you through the necessary steps of connecting your Facebook and Twitter accounts. Once Facebook has been set up, you can select any page that you are an administrator of on Facebook.
     

    The admin panel also offers scheduling options and permissions.
     

    You can pre-set the times for when content will be posted. Facebook and Twitter both have analytic tools to determine when your visitors are most frequently online. A good tip here is to set the time to a slightly odd number, so 11:45am is better than 12:00pm as you are likely to catch the attention of someone waiting for lunch, or a lunchtime meeting.
     

    You have full control over who can promote items to your social media accounts. You can specify by group or pick individual members who may not be in those groups.
    Now that you’ve set up the backend, we can get promoting.
    Each item, that is a topic, gallery album, blog entry or article has its own Promote button.

     
    Each post and comment can also be shared individually, which is an easy way to share great content your visitors add to existing conversations.

     
    Clicking this brings up the sharer.

     
    This is where you can customize the text that is sent out to each social media channel. You’ll also notice space to promote this item within your own community in addition (or instead of) Facebook or Twitter, we will explore that shortly.
    The sharer is smart enough to pull attachments already added in the post, and you can upload your own images to be sent. Generally, shared items that have an image get better organic reach than just text alone so you’ll almost always want to choose or add an image. Twitter can use up to 4 images, and Facebook allows 1000 pictures per album, but you’ll never want to upload that many!

     
    Once you’ve filled out your content and picked your images, you can schedule the promotion. Generally, you’ll want to use the auto schedule option as this allows you to just stack up multiple items and let the auto scheduler post the items according to your pre-set schedule. You can also set a specific date and time if you are looking to run a promotion or other time sensitive event.


    The promoted content viewed in Facebook and Twitter
    It’s easy to see the status of your queued and sent items from the moderator view.

     
    This area allows you to see previous promotions and modify pending promotions.
    Earlier, we mentioned that the system has the ability to promote content internally. Promoting items to your own community lets you, the community manager, curate interesting items and comments and present this to your community. This is a great way to allow your visitors to explore content you think they’d enjoy.

     
    Promoting content to your community via Our Picks also allow you to promote content if you cannot or choose not to use social networks. It has the advantage that social networks do not have over a community platform like IPS Community Suite: consistency. The content on your community is always there whereas a social network is all about right here right now. Miss it and you miss out. On your community you can engage and re-engage a subject all you want. 
    Of course, we’ve built a widget that you can drag and drop to most pages to make this curated list more visible.
    IPS Community Suite 4.2 gives you, the site owner and community manager the tools you need to reach out and engage new users already discussing the topics on social media your community covers. With single click sign in and the built in retention functionality the suite offers, you’ll have a powerful way of growing your user base. It furthers that goal by created a list of that promoted content for continual reference and promotion for visitors already on your site.
    We’ve got lots more to discuss on this subject, and in the coming months we’ll be putting together some guides on social media best practices and how to leverage Facebook’s excellent post promotion / pay per click tools to further boost your site’s visibility to social media users.
    We’re here to help you make a success of your community and to give social media users a venue for when they outgrow Facebook.
  11. Like
    svit reacted to Andy Millne for a blog entry, New: Calendar - Add Similar Event   
    This entry is about our IPS Community Suite 4.2 release.
    Recurring events are not new with IPS Community Suite but often you may wish to create similar events that don't necessarily occur on a regular schedule. Previously this has meant creating a new event for each and then manually re-entering the information for event description, location, cover photo, RSVP options and so on. Often the only thing changing between the events would be the date and time.
    Starting with IPS Community Suite 4.2 it is now possible to create a similar event based on one you have already added with a single action.

    Create a copy of an event in one simple step
    After opting to add a similar event you will be presented with the add new event form with all of the event info already filled out for you. Just set the date and time, make any required adjustments and submit your new event.
    Note: This option is only presented to the author of the original event in order to reduce visual clutter for regular visitors.
    We will be announcing many more interface improvements such as this in the coming weeks so be sure to follow the News & Updates section for updates.
  12. Like
    svit reacted to bfarber for a blog entry, New: Gallery Lightbox Navigation   
    This entry is about our IPS Community Suite 4.2 release
    Improvements to our Gallery application, both in terms of new functionality and minor enhancements, are coming in 4.2. One area that was identified early on for improvement was the Gallery image view page and specifically how the lightbox feature available on this page behaved.
    We adjusted the buttons that overlay the main Gallery image to use icons instead of text

     
    If you click to view an alternative image size, we improved the header styling of this page as well for clarity and to allow easier downloading of the image you are viewing

     
    When viewing an image, you can open the image in a lightbox by clicking the icon at the very top far right corner. When doing so, there was previously a button at the bottom left hand corner of the lightbox if you wanted to download the image. We modernized this experience by implementing an overlay that you can click on in order to download the full size image instead.

     
    You will notice there are now left/right arrows in the lightbox view here. You can click left/right to scroll through the images in the container, just as if you clicked through the images in the photostrip immediately below the image on the main page. You can also use the left/right arrow keys on your keyboard. While this would navigate through the photostrip previously, it will now also navigate through the images in the lightbox as well.
    When viewing on your mobile device, the lightbox has been cleaned up allowing more image to display which is a welcome change for your mobile users.
    We have more changes coming to Gallery in 4.2 which we will be revealing soon but in the mean time we hope you enjoy these useful improvements.
  13. Like
    svit reacted to Charles for a blog entry, New: Recommended Replies   
    This entry is about our IPS Community Suite 4.2 release.
    Sometimes you may find situations where you want to highlight one or more replies to a content item to bring attention to a really great response. This is especially true on busy communities where you might have dozens or even hundreds of replies in a single discussion.
    There is now an ability for a moderator to Recommend a reply (or multiple replies) and even leave an optional note explaining why they think you should view that post.

    Moderator Permission

    Optional note for recommended reply
    When a reply is Recommended you will see a snippet at the top of the content item along with the optional moderator note and a link to jump right to that reply.

    A topic with a recommended reply.
    You can Recommend more than one reply and this feature works through IPS Community Suite in forum topic, blog entries, gallery images, and so on. You can set this permission along with other moderator permissions in the AdminCP.
    We really think this will allow moderators to bring attention to some of the best replies and guide users to the best content your community has to offer.
  14. Like
    svit reacted to Charles for a blog entry, Coming Soon in 4.1.17   
    Version 4.1.17 is in the final stages of development and will be released soon!
    Check out the release notes for the full list of what's new and our preview articles for details on some of the most interesting changes:
    Better Analytics Integration Tag Quick Edit Default Warning Notes Custom RSS Feeds Word and Link Filters Leaderboard Moderation Improvements Security and Privacy Embeds and Integration We hope you enjoy all these new additions coming in 4.1.17 and be sure to read the release notes for many smaller changes. The big feature in 4.1.17 is the new Leaderboard which we really think will enhance your community.
    If you like using pre-release beta versions, the public beta of 4.1.17 will be available in the client area on 28 November. We support betas on live installs with some exceptions so give it a try if you like to be first to try the new features!
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