Can't wait!

Love it! Although I am concerned my members will write their entire posts in H1 😄

Looking for a fix as well.

Any update on Michael? Hope he is okay.

We run an auction every year on our site to help raise donations. I have been using the Raffles application to do this. But it was not really designed to do this. We run it like a "Chinese Auction" or "Basket Raffle". It has been pretty successful for us and our members look forward to it every year. But it is a lot of work to run and confusing to users.

I would love to see someone develop an app where users can purchase chances to win certain prizes. Then the system awards a random winner for each auction.

That does not explain why he gets the attachment error when he logs in but not when I log in AS him. But, when I actually log in as him using his u/p I DO get the error message.

So it seems he resized his browser (zoom) and that's why the menu items were missing. The editor was showing the options set for medium.

I have just confirmed that he is using Microsoft Edge for a browser on a laptop.

I cannot replicate the missing icons in the editor. He has already cleared his cache and history.

2 hours ago, Marc Stridgen said:

Please feel free to add that to the ticket, but its unlikely those are related

Will do.

I suspect he is using an older browser or maybe even IE. It's hard to say. When I ask him what browser he is using, he didn't know what that meant. Also, there seems to be some confusion in my community as to what "desktop vs mobile" means. 😮

He also claims that the GIF and font menu items are not in the editor for him. But I could not replicate that logging in as him or logging in using his U/P. I could access all editor menu options. strange.

I did look at error logs. But I have no idea what I am looking for.

I have a user that is getting an error when he checks his Attachments. I logged in as him through the APC and did not see the error message. However, when I actually log out and log in using his U/P I get the Something Went Wrong error message. Error code: EX0

When I look at his attachments he is only using 7.76 MB of unlimited allowance.

He is the only user that I know of having this issue.

I ended up removing this application in order to move over to PHP8. Now that I have my site running on 8, I would like to re-install the application. I am assuming the latest version will not cause an issue now that I'm running 8.

If download and install new will all my previous links be there or will I have to start from scratch?

UPDATE

Just a quick update on this. After a lot of help from @Jim M I have managed to get my site onto PHP 8.0.

It seems even though all my third party applications and plugins were turned off, PHP 8 still did not like certain ones installed - so I had to remove the offending apps. Unfortunately in order to remove them, I had to switch back to 7.4.

I was hesitant to delete them all at once hoping that it was only one that was causing the issue. So I ended up testing the removal of each app one by one. In the end I had to remove all of them. Here are the third party apps I was forced to remove:

• Movies
• Forms
• Ideas
• Raffles System
• Links Directory

I am hoping to have updated versions back online as soon as possible. My members really enjoy them.

Hope this is helpful. 😄

3 minutes ago, Jim M said:

Could you please update the ACP credentials on file? I would like to try recovery mode but cannot login to the ACP once I set it with the invalid credentials on file. Please ensure you update the display name with an email address

Hmm. I did already. I will PM you

2 hours ago, Jim M said:

2 things I recommend trying:

1. Running the requirements checker that Randy mentioned above (https://invisioncommunity.com/files/file/7046-invision-community-requirements-checker/)
2. Disabling all third-party applications and plugins.

If you're still having issues, there should be an error message presented from our software when attempting to access the ACP. If you're receiving just a blank page, you would need to consult your server error log.

Did both.

Still getting blank screen using the default theme. No error message in ACP.

Do I need to remove all third-party applications and plugins or just disable them?

I also notice that the back end is really slow now after moving to PHP8. Should I change it to 8.1?

Not sure if this helps.

Quote

We have checked the logs and found the following errors

============

[Sat Oct 15 18:57:24.481927 2022] [proxy_fcgi:error] [pid 7981:tid 48007828895488] [client 70.188.137.225:59165] AH01079: failed to make connection to backend: httpd-UDS, referer: https://clausnet.com/discover/unread/
[Sat Oct 15 18:57:24.516949 2022] [mpm_worker:notice] [pid 19580:tid 48007540429888] AH00297: SIGUSR1 received. Doing graceful restart
[Sat Oct 15 18:57:25.565027 2022] [:notice] [pid 7978:tid 48007540429888] [host server.clausnet.com] mod_lsapi: Selfstarter 7978 stopped
[Sat Oct 15 18:57:25.610146 2022] [lsapi:notice] [pid 19580:tid 48007540429888] mod_lsapi: version 1.1-34
[Sat Oct 15 18:57:25.610888 2022] [:notice] [pid 9711:tid 48007540429888] [host server.clausnet.com] mod_lsapi: Selfstarter 9711 started
[Sat Oct 15 18:57:25.618887 2022] [http2:info] [pid 19580:tid 48007540429888] AH03090: mod_http2 (v1.15.28, feats=CHPRIO+SHA256+INVHD+DWINS, nghttp2 1.49.0), initializing...
[Sat Oct 15 18:57:25.619098 2022] [mpm_worker:notice] [pid 19580:tid 48007540429888] AH00292: Apache/2.4.54 (cPanel) OpenSSL/1.1.1q mod_bwlimited/1.4 configured -- resuming normal operations
[Sat Oct 15 18:57:25.619107 2022] [core:notice] [pid 19580:tid 48007540429888] AH00094: Command line: '/usr/sbin/httpd'
[Sat Oct 15 19:03:53.368298 2022] [proxy:error] [pid 9714:tid 48007944877824] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /opt/cpanel/ea-php80/root/usr/var/run/php-fpm/d0759de0d20fd1f81dac7051724ec58bd2e192df.sock (:80) failed
[Sat Oct 15 19:03:53.368413 2022] [proxy_fcgi:error] [pid 9714:tid 48007944877824] [client 185.191.171.41:8326] AH01079: failed to make connection to backend: httpd-UDS
[Sat Oct 15 19:03:53.368903 2022] [proxy:error] [pid 9714:tid 48007944877824] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /opt/cpanel/ea-php80/root/usr/var/run/php-fpm/d0759de0d20fd1f81dac7051724ec58bd2e192df.sock ( :80) failed

[Sat Oct 15 19:03:53.368929 2022] [proxy_fcgi:error] [pid 9714:tid 48007944877824] [client 185.191.171.41:8326] AH01079: failed to make connection to backend: httpd-UDS

2 minutes ago, Jim M said:

That is not, I’m afraid. That would be the server denying access to another area of your server that is not our software. 

I didn't think so. I'll reach out to my host. Sorry for being so dim.

11 minutes ago, Jim M said:

What is the error you receive on PHP 8? That needs to be provided here and we can provide further direction.

There is no error. Only a blank screen.

Thanks, so I am back to where I started.

I want to upgrade to move to 8 before November.

I have disabled all the incompatible third party applications.

I switch to PHP 8, but can no longer access site - using default theme.

Do I need to remove all  incompatible customization to move to PHP 8?

Should be set now. Thanks.

Where my posts deleted?

I was able to switch back to 7.4 but I cannot get into admin. Gives me the same error. I miss the days when I had technical support...

At this rate, if I cannot fix it I may have to close the site all together. It should not be this hard.. I've been a customer 17 years and it all has to stop because I can't do a simple move to PHP 8.

5 minutes ago, Michael R said:

Catch 22. No error. Just a blank screen now. This is getting really frustrating.And I still can't access admin.

I have all the incompatible 3rd party apps turned off too.

Now I am completely locked out. Maddening.

13 minutes ago, Chris027 said:

Can you temporarily switch back to 8.1 to look at the global template for customizations?

Catch 22. No error. Just a blank screen now. This is getting really frustrating.And I still can't access admin.

3 minutes ago, Michael R said:

Catch 22. No error. Just a blank screen now. This is getting really frustrating.And I still can't access admin.

I have all the incompatible 3rd party apps turned off too.

After switching to back to PHP 7.4 from PHP 8.1, I can no longer access the AdminCP. I am getting the error below. How can I access AdminCP to restore?

[[Template core/admin/global/globalTemplate is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]]