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Michael R

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Everything posted by Michael R

  1. Looking for a fix as well.
  2. Any update on Michael? Hope he is okay.
  3. We run an auction every year on our site to help raise donations. I have been using the Raffles application to do this. But it was not really designed to do this. We run it like a "Chinese Auction" or "Basket Raffle". It has been pretty successful for us and our members look forward to it every year. But it is a lot of work to run and confusing to users. I would love to see someone develop an app where users can purchase chances to win certain prizes. Then the system awards a random winner for each auction.
  4. That does not explain why he gets the attachment error when he logs in but not when I log in AS him. But, when I actually log in as him using his u/p I DO get the error message.
  5. So it seems he resized his browser (zoom) and that's why the menu items were missing. The editor was showing the options set for medium.
  6. I have just confirmed that he is using Microsoft Edge for a browser on a laptop. I cannot replicate the missing icons in the editor. He has already cleared his cache and history.
  7. Will do. I suspect he is using an older browser or maybe even IE. It's hard to say. When I ask him what browser he is using, he didn't know what that meant. Also, there seems to be some confusion in my community as to what "desktop vs mobile" means. 😮
  8. He also claims that the GIF and font menu items are not in the editor for him. But I could not replicate that logging in as him or logging in using his U/P. I could access all editor menu options. strange. I did look at error logs. But I have no idea what I am looking for.
  9. I have a user that is getting an error when he checks his Attachments. I logged in as him through the APC and did not see the error message. However, when I actually log out and log in using his U/P I get the Something Went Wrong error message. Error code: EX0 When I look at his attachments he is only using 7.76 MB of unlimited allowance. He is the only user that I know of having this issue.
  10. I ended up removing this application in order to move over to PHP8. Now that I have my site running on 8, I would like to re-install the application. I am assuming the latest version will not cause an issue now that I'm running 8. If download and install new will all my previous links be there or will I have to start from scratch?
  11. UPDATE Just a quick update on this. After a lot of help from @Jim M I have managed to get my site onto PHP 8.0. It seems even though all my third party applications and plugins were turned off, PHP 8 still did not like certain ones installed - so I had to remove the offending apps. Unfortunately in order to remove them, I had to switch back to 7.4. I was hesitant to delete them all at once hoping that it was only one that was causing the issue. So I ended up testing the removal of each app one by one. In the end I had to remove all of them. Here are the third party apps I was forced to remove: Movies Forms Ideas Raffles System Links Directory I am hoping to have updated versions back online as soon as possible. My members really enjoy them. Hope this is helpful. 😄
  12. Hmm. I did already. I will PM you
  13. Did both. Still getting blank screen using the default theme. No error message in ACP. Do I need to remove all third-party applications and plugins or just disable them? I also notice that the back end is really slow now after moving to PHP8. Should I change it to 8.1?
  14. I didn't think so. I'll reach out to my host. Sorry for being so dim.
  15. There is no error. Only a blank screen.
  16. Thanks, so I am back to where I started. I want to upgrade to move to 8 before November. I have disabled all the incompatible third party applications. I switch to PHP 8, but can no longer access site - using default theme. Do I need to remove all incompatible customization to move to PHP 8?
  17. I was able to switch back to 7.4 but I cannot get into admin. Gives me the same error. I miss the days when I had technical support... At this rate, if I cannot fix it I may have to close the site all together. It should not be this hard.. I've been a customer 17 years and it all has to stop because I can't do a simple move to PHP 8.
  18. Now I am completely locked out. Maddening.
  19. Catch 22. No error. Just a blank screen now. This is getting really frustrating.And I still can't access admin. I have all the incompatible 3rd party apps turned off too.
  20. After switching to back to PHP 7.4 from PHP 8.1, I can no longer access the AdminCP. I am getting the error below. How can I access AdminCP to restore? [[Template core/admin/global/globalTemplate is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]]
  21. I'm sorry. I should have been more clear. I have a second cup now. haha It's not an error message. It's a blank page. I did not think it could be a theme issue. I'll check. Thanks!
  22. I'm running 4.7.3 and have disabled all incompatible customizations. But when I switch to PHP 8.0, it errors. I switch back to PHP 7.4 and all is well. What am I missing? Do I have to remove incompatible apps/plugins all together?
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