Mark

We have recently introduced a few internal changes to the ticket system that has enabled us to better prioritise tickets :)

Indeed, and we have provided that service and continue to do so as per the times of the advertised license :thumbsup: Note that on that page it does not mention a spam monitoring service ;)

While I can certainly appreciate that (we all want the best deal we can have) - can you not also appreciate our point? I mean, we stopped offering the perpetual licenses 3 years ago, and the lifetime license a few years before that. If you want to hold on to the security that they provide, then that's all well and good; but do you really think it's reasonable to demand that we make special arrangements to accommodate that, beyond offering you a trade for a current license?

Very well articulated :) I'm interested - if you are willing to pay for the service, why you are not willing to transfer to the standard license? After all, if we offered the service for say $25 per 6 months (not saying we will) what benefit would paying for that have over switching to a standard license? After all, we have said we will trade your license at no charge, it's not like we're demanding you shell out $150 for a new license to take advantage of the service ;)

Ah, the yearly license was not the Standard license. We did away with the yearly license in 2006 - although, if you had an active license at the time, we gave you a free Standard license, because, despite what people seem to think: we're actually quite nice :)

When the Perpetual licenses were offered, there was no Standard license. So no, we never said they were identical to the Standard ones because the Standard ones didn't exist back then.

Ah, I get what you mean. Interesting idea :)

You were promised lifetime support and upgrades and that promise has been kept. This service is not support - it is new service that we never promised or announced or even mentioned before. There are of course costs involved with maintaining this service and so it has been made available only to holders of a current, active license. You are of course welcome to remain on the license you purchased, with the terms that were promised to you at the time, or pay for this new service :) Integrate how? :)

It is true that the current ticket response times are below average. This is due to the recent release of IP.Board 3.0 - not only are we flooded with requests to upgrade, we are having much more tickets from people who have questions about the new system. Today, the number of open tickets was about 50 times the average. We are working to bring this back up to par - we have brought on additional staff, and have most recently added a "Tier 2" technical support department so that technicians can escalate complex issues and address the more plentiful general inquiries quicker. We apologise for the delays, and I assure you we are doing everything we can to restore the ticket system to it's usual state. If your ticket is of an urgent nature, please feel free to PM me the ticket number and I will make sure it is addressed as soon as possible.

:wub: Glad that we can provide you with products and a standard of service you're so happy about. It really makes my day when someone sends in a ticket, mentions on the phone, or creates a topic like this to say they're so pleased with how we do things. Fortunately... it's most days ;)

We can't just add any random image found on the Internet - we'd need permission from whoever made them ;)

Ah, but you see Tracker was written by IPS to start with. In fact, that's kind of how the Community Projects were born... IPS wrote the Tracker - and people from the community wanted to use it - so it was just sort of handed over to them.

These forums are not on the same server as any customers ;)

1) You *could* create your database user with limited permissions (I don't know the maximum required off hand)... however, if someone gets hold of your SQL username and password (or otherwise finds a way to execute arbitrary SQL commands), I think it's safe to say you're pretty screwed even with those permissions. Amongst what you list is DELETE and DROP - that's everything that's needed to destroy a database. That one sounds just like a way to make people feel more secure. 2) That won't prevent injection threats. I believe the thinking is if someone has found an injection vulnerability, it will limit the damage they can do, but, as I said before, if someone has found a way to execute arbitrary SQL commands - it's kind of beyond the point of help. All they need to do is run "SHOW TABLES;" and they'll see a list of your tables, thus showing your prefix. 3) Not totally sure what those keys are for... 4) Yes, a secure password is always good :) 5) All those are good ideas, and there are features in IPB for doing them. 6) The option is in 3.0, although, for many people, it's probably not worth the expense ;) 7) I agree with Wolfie, that just seems annoying to me: "Hey, you just signed in to the ACP!"

It's all part of my plan ;) Although, people still manage to send me several support-related PMs per day.

There are companies that act as resellers. Technically though, they don't sell licenses; they just buy hundreds of licenses from us at a time and then sell people the rights to one of those licenses. I don't think we'll publish a list, as that would be somewhat a conflict of interest ;) If you come across a site that is selling IP.Board licenses and would like to check it's validity, please contact us.

Yeah, my username isn't actually "Mark" ;)

While you may not have a need for the community hosting, many customers do :) We didn't just decide "hey, let's change the hosting packages structure!" it was based on feedback from customers and observations of how the majority of our hosting customers operate their boards :) Amongst other things, customers would often say "What kind of package should I get?" - we would then ask how many users they expect to have online at a time and advise them based on that - the new way is just easier for those people. Of course, if you had a license you could use one of the website hosting packages, which have no online user limit - and instead, have traditional bandwidth limits. To answer your question about dedicated servers: yes. The advanced packages use either VPS or dedicated severs. Dedicated servers are also available through our custom solutions.

Under "Your Purchases" it lists the renewal date.

It is not intended for people with a license :) Licenses start at $149.99 and cost $25 every 6 months - for very small boards, this is expensive - whereas $10 per month is much more feasible.

Indeed, if someone contacts every other day saying they are confused by a feature - that feature needs to be changed. We of course know that some people don't like change, and so gave those people instructions to change it back. People will throw their rattles out of the pram, but I think (and thank you to Putzy, Wolfie and Kotonoha for agreeing) that the decision to change it was justified, and the options we have for you to change it back are reasonable.

We get regular tickets about it (I'd estimate about 3 per week). Feel free to "call BS" or say it's "nonsense", but we did ;) We don't just change things for the fun of it, or to annoy you or due to "coder ego" (whatever the hell that means).

:( Unfortunately, this thread is evidence we can't please everyone - people found the old way confusing, so it was changed - now other people don't like the new way. Again, if you don't like view new content, just change it back. I even offered to do it for you ;) You do have to realise though, things do get changed over time - while we can appreciate that not everyone is going to love these changes, we have to go by the majority of the feedback we get, which I'm sure you can understand :) You, rbiss, might not "give a crap" - but that doesn't change the opinion of the many, many people who appreciate the change ;)

How do you propose it should look? Saying "it's cluttered" is all well and good, I agree, but I can't personally think how else it could be presented.

Certainly, if you're having problems: by all means, submit a ticket :)