Mark

While you are correct, the tracker statuses and severities are only for our internal uses so I wouldn't pay that much attention if they don't seem to make sense - we know what they mean ;)

Just off the top of my head, one reason I've seen is some forums have a redirect forum at the very top of their forum lists that redirects to the registration form. This is only shown to guests, and so, of course, you would not want admins to see it. Some people also hide their trash can as they have no interest in it unless they actually need to get something out of it.

I think he means the tab button on your keyboard doesn't go in order ;)

It depends what you want done - you should contact sales :)

You can submit a ticket to sales for custom services - it is something we could no doubt improve on, but do feel free to contact us - if it's not something we can do we can normally point you in the direction of someone who can.

You can probably work out judging by the average time it takes in between when we upgrade here and when we release :) You can see in the bug tracker there are a few issues outstanding - then it'll go through QA before being released. Changelog so far: Embedded media and IE8 no access to reportcenter IE7 member status skin issue Display Name History (new window) not skinned 'Display right to left' has no effect. Status Updates Hook Spacing Security center: htaccess files Mark Board As Read & FURL Upgrade warning & changed admin path Pic size in Status Updates hook ACP -> Languages -> Custom strings saved without HTML Template editor scrolls to the bottom Lofi skin change theme link ACP -> Languages -> default language string parses HTML ACP -> Languages -> translating strings Still some ipsclass calls ACP: CSS Editor bug REALLY minor alignment issue Template editor scrolling issue Quick PM - "undefined" 2.1 upgrade = fail additional profile field problems Hardcoded text (topic view) Import skin images Import templates CSS files Password recovery E-Mail Strict mode errors creating new topic Wrong version number displayed No option to skip PM conversion API Xml-Rpc does not work Info BBcode opens in a new windows and active window Login page problems when members are forced to log in Time of the post is not shown Joined Date Method Template editor.... double text Default language is not default Directory iterator exception Language setting in ibf_members upgrade convert charset error Hook Not Supported On System Non-standard port FURL Cache Out Of Date cache/tmp Save messes up editor Full screen editor produces error in IE8 Forum permission masks not honored Post instead of preview Quick Edit Admin perms (look and feel) Calendar Permission Matrix - minor issue New content and "Mark topics a user has posted when displaying a forum?" Apply image to skin set ipb_styles.css still crashes browser (ff 3.0.10) Warning shown during upgrade from 2.3.6 to 3.0 RC1 Upgrade from 2.3.6: iBBS_upgrade_sessions Forum Rules not parsing BBcode Application removed then re-installed prob CSS editor dysfunctional App installer lang and modules public defaultsection.php Reopen topic: Strict mode error Recent Status Updates Hook needs a bit of tweaking FURL does not work (Upgrade) Indented lists alignment is skew whiff Making portal default PM Conversion Script "Out of Memory" error Upgrader parse error Very Minor - Upgrader Missing languagebit for Portal Plugin 2.3.5 Upgrade failed Portal settings always show revert Some settings have edit / delete enabled No confirmation on deletion of settings Error converting vb3 users & converted to & when editing HTML-enabled post "Update" in the profile doesn't change after edit language file FURL missing the title in subscription Little typo $DATA in conf_global Custom BBCodes after 2.3.6 -> 3.0 upgrade Online user (show by last click) Rating-style warnings not working after upgrade Cannot import skin Personal Photo Upload Fails Export skin images Page links not skinned properly in SQL toolbox Manage Languages: remove_word_entry No avatar not handled Rss Export Stream Admin Help Button and Board js error Portal topics vs guest view Password bug AdminCP -> Template Editor Messing up code Clean Up Templates Database - Doesn't seem to work. Missing image Very small usability thing Expression Changes Into "expression" topicviewtemplate editing: editor error Quick edit loses HTML post status Pre-installed avatars error Links does not work (Active Admins on ACP) Portal does not reinstall Lost Password Recovery ACP -> Remote Photo ACP -> Quick Search (JS error) missing app in multi quote link BBCode Management Upgrade from 1.3 inoperative Merge Posts? Bye bye post! Backslash "\" disappear in profile comment Upgrader Removes Moderators Hook Check Requirements Disabling ACP help system does not fully work Database Index Checker => Invalid argument Calendar Permissions No Upgrade Tools Under 2.1.x to 2.2.x Your weekly new topics digest FURL ampersand issue after upgrade from 2.3.6 Comment PM not parsing BBCode? RTL -> Redirect screen does not load the ipb_rtl.css file Furly Issues Whos Chatting Hook Hook Export - database changes and HTML entities Adding Comments Poll Signature Restriction Avatar gallery not organized by filename Table without prefix on hook export Registration - Coppa enabled - contact admin link Blank Template Password lost page is empty when LDAP Loginmethod is enabled Javascript minifier load string on top inherits the false Language Folder ID Guests can view some attachments when not allowed Button hover Different descriptions Color formatting issue Option to send a PM to myself in online users Very small skin bug cant login in forum Searching by date E-Mail bugs [Main board] "Topics" JS lang (no charset!) Hide Facebook information when Facebook connect is disabled Sphinx search error Root admin can warn themselves, but then again... PM / Displayname / or an other Failure? Could not determine this as normal user ... XML parsing issue System PMs reset show popup flag for sender Untranslatable things Number Format doesn't get used when selecting a custom Languagepack You must enter a topic title longer than 2 characters Bulk Mail html in ipb 3 RC1 Bug when using Cache (apc) Broken image: bulk mail Search brings up an DB error Flagging admin/mods as spammers ACP - Whitespace Checker, 5 files ACP Language System: Feature Request and Give us the Feature back Long version number not displaying correctly ACP Restrictions for admins Some Buggy Skin daughter relationships Last Post Info in the subforums has NO link? Lost password request E-mail verification template typo missing word Signature Restriction Hardcoded text: public_members_messaging_view::_multiFile & goes to &\#38; Report Center PluginsWhen editting a plugin "Stop shouting in topic titles?" seems not working Get email to subscribed forum when I post New Template Editor: ajaxEditBox Error ACP editors don't work Editor Problems after template edit ROFL.. charset='utf-8' for javascript? Warning with a custom warn level doesn't work. Friendly URL's can't handle session in url URLs in quotes Great wall of untranslateable things (backend) More editor issues (Minor skin edit on profile page) Concerning comments pagination margins Hook cache not rebuilt with app installer Cannot change member pip image master_css hardcoded in skin_post A User Group permission not being honored Unable to register new account Subforums "read/unread" bullet images Installer does not check for GD library And Previewing. The word 'javascript' in posts ucp tabs lang? Thumb images are always created [code] copyright bbcode member Logging in from Converge = no good Languagecache don't get refreshed when importing a new language API Problems - private variable ipb messenger CSS bug! messengerFunctions->buildMessageTotals() - wrong array keys ACP Editor - Cancel not working Hook update check via cURL Parse error on upgrade Search Results Page (When No Results Found) Hooks "row2altrow" Complex display name not being shown fully on this forum.. Tiny typo Install internal login method fails ssi.php? Reputation level images not working class_localization -> convertDateToTimestamp Disabling 'Allow Display Names' breaks registration system XMLRPC return format The quick check name function in register. Calendar "Enable RSS" has no Effect If BBCode error then custom BBCode replacement is entity decoded Badword importer - file input css Random Upgrader Bug Can't reorder subforums Profile link doesn't work when editing member frontend. SQL driver errors when using advanced search Database indexes Skin remap issue due to query string & FURL Facebook users with emphasis are not written correctly Forum permissions aren't inserted when forum created Forum permissions aren't deleted when forum deleted Forum removed splash Database "Driver Error" when only "Show Forum" is set.. Messenger: Folder name is url-encoded Advanced search with radio button custom profile fields Login management Logs paginaation Mass Move After upgrade: "Old" dates missing Untranslatable things 'Delete all posts by this member' continues to delete everything by everybody classItemMarking in core app (task) Override 'Inbox Full' Error Skin editor tabs reverting content A few small typo's in error messages Report Center - marker cache not updating Banning validating members actually deletes them altogether Report Center - Mark Complete from post "Action Failed" search results Addon chat application disappeared Exporting Skin Set Loses Info Date in profile tabs Calendar permission vs disabled app Maintitle misaligned on Messenger search results IPSData not found when enabling memcache Moderators can view topic history (admin choice) Hooks: Hook location messed up with nested if's Reporting massive postsRemoving default BBCodes - button remains

Oh yeah, or /downloads or /screenshots if you use Downloads :)

Just delete anything except: - conf_global.php - style_x - uploads Before uploading the IPB 3 files. And then after the install is complete, delete the style_x folders (the contents of which I believe get copied to the new place in the installation)

The information is already stored in the database - there's just nothing to display it in the warn logs page. Regardless of whether this will be seen in the future, that means a hook could easily do this.

Meh - the phpBB3 converter is ready... I suppose I could build a release for you... you'll be the first person to use it though so expect a couple of bugs ;) It's is on my work computer - so I'll get that for you at some point tomorrow.

The converters will be available when IPB3 goes final - but I've only written one for phpBB3 (seems pointless to write converters for such old software). So; you could either use the existing converters to convert phpBB2 --> IPB 2.3, and then upgrade to IPB3 -or- you would upgrade to phpBB3, then when the converters are available, convert to IPB3. The former seems like it would be the easier option :)

Yes it is; but as per the forum rules at the top of this page: this is not the place to ask. You can obtain support via the client area, or you can try to obtain peer-to-peer support at IPS Resources.

Yes.

When has any member of staff said it wouldn't be ready for final? That is wrong. We have every intention of releasing subscriptions manager with IP.Board 3.0 before handing it over to the community... Matt has been working on it for a while.

Yeah - the editor that is in RC 1 is being scrapped - using third party solutions just has too many problems...

Yes, we received that message Mon 18 May 2009 05:07:13 PM EDT, the message I quoted was sent after that, Tue 19 May 2009 04:22:22 AM EDT. Anyway, I've acknowledged that the issue isn't resolved and re-opened to the ticket - it should get addressed for you on Monday :)

The last response I see was Tue 19 May 2009 04:22:22 AM EDT: To which we received no response and the ticket is currently in the "Awaiting customer action" status. If you are still experiencing problems, you should reply to the ticket :)

Yes, Gallery, etc. required very little changes - just a code upgrade from the 2.3 code to the 3.0, and are now "done" - subscriptions manager requires a few more changes, and so is not yet :)

The subscriptions manager hasn't been forgotten about it - we recently had a big discussion about the direction to take it and as far as I am aware, Matt is working on it today. We are aware of the problems with the subscription manager (which are mainly related to third-parties updating their APIs) and so it's taking a little longer to fix those issues than say, Gallery, Blog and Downloads which just needed to be updated to the IPB3 code :)

If you send in a ticket to accounts, we can do that for you :)

Log out and log back in again and you should show as a customer. All you have to do to assign the URL is that :)

Not very long during working hours. You can download the converter tools now from the bottom of this page: http://www.invisionpower.com/community/board/convert.html

Hello, The 48 hour response time is stated on our standards of service: http://www.invisionpower.com/corporate/standards.html I am sorry that you feel our standards of service is not to the level you expect, but it is nonetheless, what they are. Furthermore, it is our hosting policy that when the service is not paid for, it is suspended until it has been - I would imagine all hosts are the same, and you could have simply avoided this entire situation by simply paying the invoice that would have been Emailed to you weeks ago. It is unfortunate that our Emails ended up in your spam box, but I'm sure you can appreciate, that is out of our control. Posting on these forums that your ticket hasn't been answered in 2 hours is not going to bump you up in the queue - it would not be fair on the other customers who have also been waiting for a response. This forum is for feedback, yes, but what your posting isn't a feedback or a suggestion: it's a complaint about a particular situation and that needs to be addressed through the proper means. If the management email isn't working, please ask for your ticket to be escalated to a member of management, or as has been stated several times, you could have called us at any point to speak to someone immediately. I'm going to close this topic now, as personal issues such as these are not appropriate for the forums. If you have any further concerns, please contact management in the manner I have described, or give us a call. Thank you for your understanding.

Tickets are answered in the order they are received; we never read a ticket and then not respond (unless it has to be forwarded to a different department), so I assure you when someone reads it, it will be responded to. If nobody has responded to your ticket, it means other tickets are in the queue before yours. As you are aware though, the guaranteed response time is 48 hours (of course 99% of the time we respond long before that) - if the issue is urgent, you can call our freephone number and speak to someone immediately.

You can change it. To access the customer area, you need to log in with the same Email and password you use for the client area.