MDbandit

ok so wow like i said my client ticket center was outdated I called again this morning, ticket still has been looked at yet but at least they made a change and updated my client center to add an IPS hosting section so i could NOW send a hosting problem ticket or even a hosting emergency.

Where is this at? Because in my client center there is NO option to send any type of hosting complaint ticket. (there is a category that says "IPS HOSTING" but its not clicking and i cannot send in a support to that department) Which is something I mentioned to support months ago that they need to change the options that I can choose from because there is no option to choose about a server not working or email not working, just about IP board and come copy right removal. So i didnt sent an emergency ticket because im unable to do that in my client center, maybe my client center is outdated. My website is running by defintion,but i have no access to it and im paying for a dedicated server. Normally if theres a problem with my site (since i have dedicated server) i can log into my whpanel and reboot the server or whatever, but i cant get access to it. Like if i had posted "im going to shoot the president" by mistake on friday, theres no way for me to changed it until monday when somebody fixes my server. I mean i would feel better if the site was totally down, instead of partially up, and i cant make any changes to it. so 2 days ticket in system and no help, so i dont think thats "in a timely manner" as printed in that picture you posted

What is the emergency phone #? Where on the site is this? I saw only 1 support number on the site and called that. Basicaly it was some yap yap about them only being an answering service and they asked for my email address and phone number and i gave it to them (although i cant even receive email on my domain because my dedicated server is not working hence why im calling in for support)

i cant believe that a hosting site doesnt operate over the weekend I have a non functioning website and i have to wait from fri evening to monday to get it resolved there site says: I've emailed I've called I've opened a support ticket I have a dedicated server which i cant access because the server is done I can't change anything on any page of the site Only parts of the sites are operating but is display outdated information because I have not access to my dedicated server (all links are broke,cant telnet or ftp file to/from site or edit any files) Definately have to have some type of customer support because i cant believe only people have problems with their site mon-fri!!!!