Mark

You mean from the beta 5 code, because you had all of them working fine on beta . Actually you have them working on RC 1 as well on the company forums. hmmmm....

Yes, Gallery, etc. required very little changes - just a code upgrade from the 2.3 code to the 3.0, and are now "done" - subscriptions manager requires a few more changes, and so is not yet :)

The subscriptions manager hasn't been forgotten about it - we recently had a big discussion about the direction to take it and as far as I am aware, Matt is working on it today.

We are aware of the problems with the subscription manager (which are mainly related to third-parties updating their APIs) and so it's taking a little longer to fix those issues than say, Gallery, Blog and Downloads which just needed to be updated to the IPB3 code :)

Got it fixed. :) Could ya possibly merge my old account with this one?

If you send in a ticket to accounts, we can do that for you :)

Log out and log back in again and you should show as a customer.

All you have to do to assign the URL is that :)

Not very long during working hours.

You can download the converter tools now from the bottom of this page: http://www.invisionpower.com/community/board/convert.html

Hello,

The 48 hour response time is stated on our standards of service:
http://www.invisionpower.com/corporate/standards.html

I am sorry that you feel our standards of service is not to the level you expect, but it is nonetheless, what they are.

Furthermore, it is our hosting policy that when the service is not paid for, it is suspended until it has been - I would imagine all hosts are the same, and you could have simply avoided this entire situation by simply paying the invoice that would have been Emailed to you weeks ago.
It is unfortunate that our Emails ended up in your spam box, but I'm sure you can appreciate, that is out of our control.

Posting on these forums that your ticket hasn't been answered in 2 hours is not going to bump you up in the queue - it would not be fair on the other customers who have also been waiting for a response.

This forum is for feedback, yes, but what your posting isn't a feedback or a suggestion: it's a complaint about a particular situation and that needs to be addressed through the proper means.
If the management email isn't working, please ask for your ticket to be escalated to a member of management, or as has been stated several times, you could have called us at any point to speak to someone immediately.

I'm going to close this topic now, as personal issues such as these are not appropriate for the forums. If you have any further concerns, please contact management in the manner I have described, or give us a call.
Thank you for your understanding.

Tickets are answered in the order they are received; we never read a ticket and then not respond (unless it has to be forwarded to a different department), so I assure you when someone reads it, it will be responded to. If nobody has responded to your ticket, it means other tickets are in the queue before yours.

As you are aware though, the guaranteed response time is 48 hours (of course 99% of the time we respond long before that) - if the issue is urgent, you can call our freephone number and speak to someone immediately.

You can change it.

To access the customer area, you need to log in with the same Email and password you use for the client area.

Could IPS Maybe recruit some 'Volunteers' to help with support, maybe allow them access to the support tickets? Maybe trusted sources that can offer knowledgeable support to paying customers? That way there can be out of the country support techs and it would help the work load of IPS. I dunno just a thought.

Personally I've always had a response within 24hrs, I've always been happy.

This topic is over a year old (and I should expect someone got back to him by now :P ) but I will say that volunteers answering tickets is just not appropriate. For general inquiries and the like, we have the peer to peer support forums. If you want to volunteer to assist, that is the place - we do notice who regularly helps out in there and are very grateful to those that do.

Incidentally - our technicians aren't just in the US... I'm in the UK and start at what is 5am EST, sales and billing are in even before that.

That error means "Error returned from library trying to save comment" - as Andy says, you should report that to the bug tracker.

If your forum has a large amount of posts, you will be asked if you want to run queries manually. You will be also asked if you want to skip the PM conversion stage and use the command line tool which is in the 'Tools' directory of the IPB distribution.

So its going to be like an add-on with "Calender" in that menu?

Or just built in like other versions?

It will be in the "My Apps" menu

It has options in the settings in admincp, so I'm not sure. It's weird having the settings but not having the manager!

There's a bug report open about them... I assume they'll be removed.

When I first saw this thread, I thought Lee was joking... it's been 2 weeks and 4 days since we said '2 weeks'.

RC 1 will be out very soon, I promise you. You can see the QA team have been submitting bugs for the past couple of days which should tell you that the release is imminent.

You might change your mind when you start getting bouncebacks ;)

The application structure (in ACP) is illogical.

Application and module - abstract concepts, it's only folders and DB records, not php files.

Sections - real php module with own logic (defaultsection), but there are no management methods in ACP for sections.

Can be to make so?

1. Create applications

2. Create module set for application

3. Create section sets for modules (names, description, defaults)

4. Big button "Create base application structure" (folders, sections files with class sceleton, xml)

Or the perl script and anything more is better?

Well the perl script will create the key parts that needed for any application - to add more sections you would just copy the files, or to add another module, copy a directory and update the xml.

Applications house modules - the application folder has two directories 'modules_admin' and 'modules_public' - and the modules house sections, which are represented by a PHP file in the relevant modules folder.

While it can be a bit daunting creating your first application, it's easy to pick up and once you get the hang of it, you'll find it much easier than the 2.x components system.

There's no real need for Admin CP tools to create application structures or anything like that - I think it's more likely to confuse novice users, and really, the system can only hold a developer's hand so much.

Have to say I'm not that keen on it either. It looks okay but functionality wise I preferred how 2.3.6 worked and I think some members will complain about it being harder to use. For example the following things annoy me:

1. You have to scroll to the bottom of the page to mark forums read.

2. Can't find "My Assistant". Do we still have it?

3. Everything seems to take up more room.

4. No "My Albums" link anymore

Sure I fix a few of these myself with some skin edits but it amazes me that IPS thinks it's progress putting the "Mark Board As Read" link at the bottom of the page. I want to make my site easy fr people to use not make it harder. I won't be upgrading until the couple of Skins by Dragonfly that I use are upgraded. There's no way I could throw this default skin at them even with a few edits.

My 2 cents.

3DKiwi

1. The mark entire board as read? It was always at the bottom :blink:
2. Gone
3. That's a fair enough point... things are bigger.
4. Click your name and then "My Gallery"

We can understand that some people won't like the default skin - as said, it's impossible to please everyone, and for that reason, we will be shipping two skins with IPB 3 though, the second will be whichever skin wins the contest, so make sure you cast your vote for a skin that you do like ;)

Of course, if you have any specific feedback on how we can make the current default skin better, we'd love to hear it :)

I think the only reason iPhone and Blackberry are the only ones on the list is because almost everyone at IPS has one of the other :P I'm sure agents like opera mini and IE mobile will be added to the user agent lists for the lofi skin once it's been finished and we can test it works on those... if not you can always add them yourself, it's done through the ACP ;)

In future, you should send in a ticket :)

Yes, but it's not an easy task.

I'm actually changing the way the converter script works so in future it will be much simpler to do... But at the moment, one of our technicians would need to do it for you.

If you send conversions@invisionpower.com and Email, mention whether you'll be buying an IPB license or one of our hosting packages and which license/package, and we can get you a price for that :)

I had to check, but yes it should :)

On 2.3? Add to conf_global.php

$INFO['fake_mail'] = true;

Instead of sending mails it will log them as to files in the /_mail folder (which should obviously be created)

:rolleyes:

I like how we're at RC of 3.0, Alpha of 4.0 and beta of 12.0 all at the time time....

Judging by how long Beta 5 was with Beta Testers, and if there are two RC's I doubt IPB 3 would hit the pre-June release. I just think that IPS could stand to provide weekly updates on the status of Beta and RC development. As someone else had said, there is very little communication from IPS on the development of the new version.

We just posted a development update :)
Really, people keep suggesting weekly status updates - but what are you hoping to read? All you'd see is "well this week we fixed all the known bugs and released beta 5" - trust me, I read everyone's weekly reports, they're boring.

Doesn't that mean you'll pay full price and not just $25?

No :)

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