We are very excited to be nearing the first public beta release of IP.Nexus! There has been much interest in the community for this new product and we cannot wait to get it out the door so everyone can start to enjoy its ecommerce, support, and other features.
As this product deals with monetizing your community, we are being very careful with its release. We do not want to release a product tha…
IPS is constantly looking for ways to improve, and one area of focus is documentation. We get a lot of feedback regarding documentation, and quite frequently the feedback we receive is, unfortunately, too vague to act on specifically. It's always a pleasant delight to get specific, focused feedback on how we can improve.
Last week I happened across a topic on our forums with just this kind of …
We are very excited to be nearing the first public beta release of IP.Nexus! There has been much interest in the community for this new product and we cannot wait to get it out the door so everyone can start to enjoy its ecommerce, support, and other features.
As this product deals with monetizing your community, we are being very careful with its release. We do not want to release a product tha…
In IP.Board 3.1.0 we added a 'step through' form that users registering via Twitter and Facebook were prompted to complete before being fully registered. This was so that the user could choose their own display name and complete an email address when it wasn't available from the service (such as Twitter).
If a member chose not to complete this form then their registration would not be complete…
One of the most commonly used features in the Admin control panel is the live search feature. This is a great way to quickly locate settings and even Admin CP pages.
In IP.Board 3.1.0, we did have quick search boxes for forums and members on the dashboard but these were not always to hand. Often you need to search for a member or forum and have to navigate through to the correct section.
In IP…
Moved topic redirect links
A common request from our customers over the years is the ability to have those redirect links that are added when moving a topic to automatically 'expire' and be removed. This is one of those features that was on our lists for years but never made it into the feature set due to time constraints and other factors.
Happily, we found time to implement this for IP.Board …
It's an unfortunate fact that something may go wrong with your hosting environment at some point. MySQL is sensitive to many things and often this results in an error being thrown. This can be confusing for you and your members and getting support for this can take time as our technicians often have to request FTP details so they can log in and check the error logs written to disk.
A lot of the …
In previous blog entries, we've talked about various things the user can do: generate and pay invoices, purchase packages, have custom packages, purchase advertisements, file support requests, etc. IP.Nexus features a centralised customer page from which you can view all the data the user has made.
This is what it looks like:
The buttons you see along the top allow you to send the user an Ema…
IP.Board 3.1 has a great advertisement system. Administrators can specify code to appear in certain locations around the community to display banner ads.
With IP.Nexus, it seemed logical to expand this to allow members of a community to purchase advertisement space.
In order to do this, when you install IP.Nexus, the advertisement system in IP.Nexus will override the system in IP.Board. Even if…
In an application like IP.Nexus, it is important to have verbose logging features. Frequently you may wish to look over a the past actions of a customer to assist them, to check for suspicious activity or just for your own records.
In IP.Nexus, every action taken on a customer account is logged and can be viewed from the customer's information page.
IP.Nexus features a customer page in the Admi…
Updated 25th June: Due to popular demand, we have added support for POP3 account polling as well as Email Piping
As mentioned in a previous blog entry, IP.Nexus supports Incoming Emails to be parsed as support requests. Technical Requirements
In order for Incoming Emails to function, you will either need to configure your server to pipe Emails to a script, or a mail account which supports P…
IP.Nexus allows account holders to create alternate contacts who can submit support requests on your behalf.
On my account I have a package called "Basic Widget". I can create an alternate contact assigned to this package, and we will then both be able to submit support requests related to it, and view requests each other have submitted.
This is the alternate contacts page:
You can add a co…
