In previous blog entries, we've talked about various things the user can do: generate and pay invoices, purchase packages, have custom packages, purchase advertisements, file support requests, etc. IP.Nexus features a centralised customer page from which you can view all the data the user has made.
This is what it looks like:
The buttons you see along the top allow you to send the user an Ema…
IP.Board 3.1 has a great advertisement system. Administrators can specify code to appear in certain locations around the community to display banner ads.
With IP.Nexus, it seemed logical to expand this to allow members of a community to purchase advertisement space.
In order to do this, when you install IP.Nexus, the advertisement system in IP.Nexus will override the system in IP.Board. Even if…
In an application like IP.Nexus, it is important to have verbose logging features. Frequently you may wish to look over a the past actions of a customer to assist them, to check for suspicious activity or just for your own records.
In IP.Nexus, every action taken on a customer account is logged and can be viewed from the customer's information page.
IP.Nexus features a customer page in the Admi…
Updated 25th June: Due to popular demand, we have added support for POP3 account polling as well as Email Piping
As mentioned in a previous blog entry, IP.Nexus supports Incoming Emails to be parsed as support requests. Technical Requirements
In order for Incoming Emails to function, you will either need to configure your server to pipe Emails to a script, or a mail account which supports P…
IP.Nexus allows account holders to create alternate contacts who can submit support requests on your behalf.
On my account I have a package called "Basic Widget". I can create an alternate contact assigned to this package, and we will then both be able to submit support requests related to it, and view requests each other have submitted.
This is the alternate contacts page:
You can add a co…
In our previous blog entry, we showed the front end for submitting support requests.
In this entry, we'll show how staff members deal with support requests from the Admin CP.
This is what the support listing in the Admin CP looks like:
Staff members can select which departments and statuses to show using the filters at the bottom. Of course, only the departments they are allowed to access a…
In our previous blog entry, we discussed the management of the support desk.
In this blog entry, we'll be showing the front-end to creating support requests from the client area.
Members can view all of their support requests in the client area:
Members can submit a support request by clicking the "New Request" button.
The member can select a department, and if the selected department requ…
We have a big update coming soon and we wanted to tell you about all the new features you can expect. In a previous blog post we talked about the new Directory feature, which will help people using the app discover your communities. We also talked about some interface improvements, such as the new forum quick list, which gives you fast access to common areas of your forum. We have one last big …
One feature we're really excited about in IP.Nexus is the Support Desk. Many administrators selling products on their site will need to offer support services to members.
In this blog entry, we'll go through some of the settings available allowing you to control the Support Desk. Please note, the design of some areas shown in the screenshots shown are not finalised and subject to change. Depar…
In several of our previous blog entry about IP.Nexus, we've mentioned "credits".
Credit, is simply money which is stored on the account. When IP.Nexus "pays" a users (commission for a referral purchase, for example) it adds credit to their account.
The administrator can of course award credit manually from the customer page in the Admin CP.
A user which has credit on their account can use i…
With the release of 3.1.1 scheduled for next week, I thought I'd take a moment and outline some of the bigger changes.
We're very pleased with how well IP.Board 3.1.0 has been received and how stable it has been. We've been working hard to iron out some common issues and we've been reading a lot of your feedback. Based on that, we've made the following changes for IP.Board 3.1.1: Facebook
The …
IP.Nexus is designed to give administrators the tools to monetize their community. Not only is this about selling products and services (or accepting donations) but promoting your site as well.
Many customers have asked us about a referral system. Until IP.Nexus, there would have been little incentive for members to use such a system. With IP.Nexus, not only can members refer their friends using …
