In our previous blog entry, we showed the front end for submitting support requests.
In this entry, we'll show how staff members deal with support requests from the Admin CP.
This is what the support listing in the Admin CP looks like:
Staff members can select which departments and statuses to show using the filters at the bottom. Of course, only the departments they are allowed to access a…
In our previous blog entry, we discussed the management of the support desk.
In this blog entry, we'll be showing the front-end to creating support requests from the client area.
Members can view all of their support requests in the client area:
Members can submit a support request by clicking the "New Request" button.
The member can select a department, and if the selected department requ…
We have a big update coming soon and we wanted to tell you about all the new features you can expect. In a previous blog post we talked about the new Directory feature, which will help people using the app discover your communities. We also talked about some interface improvements, such as the new forum quick list, which gives you fast access to common areas of your forum. We have one last big …
One feature we're really excited about in IP.Nexus is the Support Desk. Many administrators selling products on their site will need to offer support services to members.
In this blog entry, we'll go through some of the settings available allowing you to control the Support Desk. Please note, the design of some areas shown in the screenshots shown are not finalised and subject to change. Depar…
In several of our previous blog entry about IP.Nexus, we've mentioned "credits".
Credit, is simply money which is stored on the account. When IP.Nexus "pays" a users (commission for a referral purchase, for example) it adds credit to their account.
The administrator can of course award credit manually from the customer page in the Admin CP.
A user which has credit on their account can use i…
With the release of 3.1.1 scheduled for next week, I thought I'd take a moment and outline some of the bigger changes.
We're very pleased with how well IP.Board 3.1.0 has been received and how stable it has been. We've been working hard to iron out some common issues and we've been reading a lot of your feedback. Based on that, we've made the following changes for IP.Board 3.1.1: Facebook
The …
IP.Nexus is designed to give administrators the tools to monetize their community. Not only is this about selling products and services (or accepting donations) but promoting your site as well.
Many customers have asked us about a referral system. Until IP.Nexus, there would have been little incentive for members to use such a system. With IP.Nexus, not only can members refer their friends using …
The new IP.Board Community Directory is a great place to list your community to get more traffic and members on your site.
It's free for all license holders and IPS Hosting customers to submit their community in the directory. As this is brand new it is still growing and we are taking suggestions for new categories and enhancements so please let us know how we can improve it.
The directory has…
Not only can IP.Nexus be used to sell specific items on your community. IP.Nexus can accept open donations targetted to any number of goals. Please note that the interface shown in the screenshots is not finalised and subject to change.
A donation goal can be open-ended, that is, it has no target. For example, a personal community could accept donations towards the cost of maintaining the site…
As many of you will know, search engine optimisation is a process of ongoing improvement. We made some big steps towards making IP.Board more search-friendly when we released 3.0 and we
There are many areas of IP.Nexus which the user needs to be able to manage: past orders, active purchase, support requests, etc.
We decided, rather than trying to shoe-horn these features into the User CP, which was not really designed for such functions, to create a new "Client Area", specific to IP.Nexus.
This is what it looks like:
In this blog entry we'll be talking about the "Purchases" …
In a previous blog entry we covered the ordering process for both the end user and administrator, but of course administrators can generate invoices manually. In this blog entry we're going to be demonstrating the how administrators can manage and generate invoices for users. Please note that the interface shown in the screenshots is not finalised subject to change. Managing Invoices
There a…
A week ago we launched the first version of our IP.Board Communities iPhone App and the response has been great so far with thousands of downloads! It's been really exciting for us to see the great feedback and start incorporating it into the newer versions of the app. We have a new version of the app awaiting approval that addresses many of the issues from the first release, we expect that it w…
In our last IP.Nexus Dev Update, we demonstrated the storefront and checkout process for the end user. In this blog entry, we're going to show you some of the Admin features for processing orders. Please note that the interface shown in the screenshots is not finalised and subject to change.
There are two stages to processing an order:
Approving the transaction
IP.Nexus can automatically pr…
With the release of IP.Board 3.1 and our new iPhone application, we decided to make some further improvements to our mobile skin to expand on the great start introduced earlier this year. We wanted to give the skin a more modern, touch-friendly feel, and improve usability for those devices to suit.
So here's some of what we've done:
As you'll see straight away, the board header is now signi…
In our previous blog entry, we covered how to create packages in IP.Nexus. This blog entry will cover the storefront and ordering process for the products that you sell. The Store
The front page of the store looks like this:
The front page allows users to view products items (you can configure which products are featured in the Admin CP) or the most popular (i.e. most sold) products.
User…
IP.Nexus allows to you to create packages with a variety of options and even create custom packages for your users.
In this blog entry we wanted to go through some of the options available to you. Please note that the interface shown in the screenshots is not finalised subject to change. Package Groups
IP.Nexus allows you to split your packages into package groups. You can have as many group…
IPS is changing the name of our new IP.Commerce (as yet unreleased) application to IP.Nexus.
We have received an exceptional amount of interest in this product to date and many have been a bit confused with the name. The major confusion lies in the fact that this application is not just an ecommerce application but also used for advertising, metrics, customer interaction, and more. So, we though…
We're very pleased to announce that beta 3 of IP.Board 3.1.0 and its applications are now available!
Please read through this announcement for information on where to download and what is available. What's Available?
The following releases are available: IP.Board 3.1.0 Beta 3
IP.Gallery 3.2.0 Beta 3
IP.Blog 2.2.0 Beta 3
IP.Downloads 2.2.0 Beta 3
IP.Content 2.0.0 Beta 3
IP.Chat 1.1.0 Beta …
I had previously blogged about the API in IP.Nexus allowing other applications to process payments using IP.Nexus. We have implemented this in IP.Downloads to bring paid file support.
You can specify which groups can add paid files, and which groups (for example the admin group) can download paid files without paying.
You can also specify how much commission to take from sales and what to give…
We're very pleased to announce that beta 2 of IP.Board 3.1.0 and its applications are now available ! Please read through this announcement for information on where to download and what is available. What's Available?
The following releases are available: IP.Board 3.1.0 Beta 2
IP.Gallery 3.2.0 Beta 2
IP.Blog 2.2.0 Beta 2
IP.Downloads 2.2.0 Beta 2
IP.Content 2.0.0 Beta 2
IP.Chat 1.1.0 Beta …
One of the first things I wanted to talk about with IP.Nexus is how easy it is for third-party developers to integrate with IP.Nexus.
You could for example, have an area of your application that you only want available to users who pay a fee. IP.Nexus makes this possible.
There is a special class in IP.Nexus called commerceApi that allows you to generate an invoice, and check if an item has bee…
Our IP.Board 3.1 beta testing stage is well underway, and so far things are looking pretty good. We want to take a moment to thank everyone for their time and effort helping us to test IP.Board 3.1. Your contributions are appreciated and only help to ensure the quality of the software is nothing less than you would expect from us upon final release.
While IP.Board 3.1 is feature locked, we re…
IPS has a fully featured community suite of products including forums, blogs, image galleries, file management, live chat, and content management. We felt the clear missing piece to this product line was an application that allowed you to monetize and promote your community. We are happy to introduce IP.Nexus to fill that space!
The new IP.Nexus application is designed to help you earn money fr…
