Invision Community
773 blog entries in this category
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It's an unfortunate fact that something may go wrong with your hosting environment at some point. MySQL is sensitive to many things and often this results in an error being thrown. This can be confusing for you and your members and getting support for this can take time as our technicians often have to request FTP details so they can log in and check the error logs written to disk. A lot of the time, our technicians discover that there isn't an issue with IP.Board but rather something has happ
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In previous blog entries, we've talked about various things the user can do: generate and pay invoices, purchase packages, have custom packages, purchase advertisements, file support requests, etc. IP.Nexus features a centralised customer page from which you can view all the data the user has made. This is what it looks like: The buttons you see along the top allow you to send the user an Email, view the customer's history (which shows a chronological log of actions made to the user account
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IP.Board 3.1 has a great advertisement system. Administrators can specify code to appear in certain locations around the community to display banner ads. With IP.Nexus, it seemed logical to expand this to allow members of a community to purchase advertisement space. In order to do this, when you install IP.Nexus, the advertisement system in IP.Nexus will override the system in IP.Board. Even if you're not planning on selling advertisement space, the system in IP.Nexus allows you to set up mul
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In an application like IP.Nexus, it is important to have verbose logging features. Frequently you may wish to look over a the past actions of a customer to assist them, to check for suspicious activity or just for your own records. In IP.Nexus, every action taken on a customer account is logged and can be viewed from the customer's information page. IP.Nexus features a customer page in the Admin CP (which will be discussed more in a future blog entry). From here, you can access their history
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Updated 25th June: Due to popular demand, we have added support for POP3 account polling as well as Email Piping As mentioned in a previous blog entry, IP.Nexus supports Incoming Emails to be parsed as support requests. Technical Requirements In order for Incoming Emails to function, you will either need to configure your server to pipe Emails to a script, or a mail account which supports POP3. Customers using our hosting service who are paying $5 for IP.Content and IP.Nexus will be hap
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IP.Nexus allows account holders to create alternate contacts who can submit support requests on your behalf. On my account I have a package called "Basic Widget". I can create an alternate contact assigned to this package, and we will then both be able to submit support requests related to it, and view requests each other have submitted. This is the alternate contacts page: You can add a contact by pressing the button at the bottom, which will allow you to select which packages to assign
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In our previous blog entry, we showed the front end for submitting support requests. In this entry, we'll show how staff members deal with support requests from the Admin CP. This is what the support listing in the Admin CP looks like: Staff members can select which departments and statuses to show using the filters at the bottom. Of course, only the departments they are allowed to access are shown. Support requests are sorted by the date of the last reply, ignoring any replies made by t
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In our previous blog entry, we discussed the management of the support desk. In this blog entry, we'll be showing the front-end to creating support requests from the client area. Members can view all of their support requests in the client area: Members can submit a support request by clicking the "New Request" button. The member can select a department, and if the selected department requires an associated package, they will be prompted to select one. IP.Nexus automatically works out w
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We have a big update coming soon and we wanted to tell you about all the new features you can expect. In a previous blog post we talked about the new Directory feature, which will help people using the app discover your communities. We also talked about some interface improvements, such as the new forum quick list, which gives you fast access to common areas of your forum. We have one last big feature to tell you about in this new version and that's Push Notifications! Push Notifications P
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One feature we're really excited about in IP.Nexus is the Support Desk. Many administrators selling products on their site will need to offer support services to members. In this blog entry, we'll go through some of the settings available allowing you to control the Support Desk. Please note, the design of some areas shown in the screenshots shown are not finalised and subject to change. Departments IP.Nexus supports any number of departments. Each department can be: Private - members can
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In several of our previous blog entry about IP.Nexus, we've mentioned "credits". Credit, is simply money which is stored on the account. When IP.Nexus "pays" a users (commission for a referral purchase, for example) it adds credit to their account. The administrator can of course award credit manually from the customer page in the Admin CP. A user which has credit on their account can use it against purchases. On the checkout screen, they will see a link like this: Clicking that will de
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With the release of 3.1.1 scheduled for next week, I thought I'd take a moment and outline some of the bigger changes. We're very pleased with how well IP.Board 3.1.0 has been received and how stable it has been. We've been working hard to iron out some common issues and we've been reading a lot of your feedback. Based on that, we've made the following changes for IP.Board 3.1.1: Facebook The new Facebook APIs have been very successful in allowing registered Facebook users to log into your o
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IP.Nexus is designed to give administrators the tools to monetize their community. Not only is this about selling products and services (or accepting donations) but promoting your site as well. Many customers have asked us about a referral system. Until IP.Nexus, there would have been little incentive for members to use such a system. With IP.Nexus, not only can members refer their friends using banners you create, but they can receive commission on products and services that members they refer
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The new IP.Board Community Directory is a great place to list your community to get more traffic and members on your site. It's free for all license holders and IPS Hosting customers to submit their community in the directory. As this is brand new it is still growing and we are taking suggestions for new categories and enhancements so please let us know how we can improve it. The directory has been online for a few weeks in a preview testing form and 206 listing have been made. These 206 lis
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Not only can IP.Nexus be used to sell specific items on your community. IP.Nexus can accept open donations targetted to any number of goals. Please note that the interface shown in the screenshots is not finalised and subject to change. A donation goal can be open-ended, that is, it has no target. For example, a personal community could accept donations towards the cost of maintaining the site. A donation can also have a specific target amount if you are asking donations towards a specific t
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As many of you will know, search engine optimisation is a process of ongoing improvement. We made some big steps towards making IP.Board more search-friendly when we released 3.0 and we
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There are many areas of IP.Nexus which the user needs to be able to manage: past orders, active purchase, support requests, etc. We decided, rather than trying to shoe-horn these features into the User CP, which was not really designed for such functions, to create a new "Client Area", specific to IP.Nexus. This is what it looks like: In this blog entry we'll be talking about the "Purchases" and "Invoices" sections of this Client Area. Purchases The "Purchases" section (shown above) wil
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In a previous blog entry we covered the ordering process for both the end user and administrator, but of course administrators can generate invoices manually. In this blog entry we're going to be demonstrating the how administrators can manage and generate invoices for users. Please note that the interface shown in the screenshots is not finalised subject to change. Managing Invoices There are two ways you can view invoices, and we imagine most administrators will either use one or the oth
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A week ago we launched the first version of our IP.Board Communities iPhone App and the response has been great so far with thousands of downloads! It's been really exciting for us to see the great feedback and start incorporating it into the newer versions of the app. We have a new version of the app awaiting approval that addresses many of the issues from the first release, we expect that it will be live on the app store within the next 48 hours. In addition to bug fixes, this version inclu
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In our last IP.Nexus Dev Update, we demonstrated the storefront and checkout process for the end user. In this blog entry, we're going to show you some of the Admin features for processing orders. Please note that the interface shown in the screenshots is not finalised and subject to change. There are two stages to processing an order: Approving the transaction IP.Nexus can automatically process transactions that the payment gateway reports as successful. Some users may wish to set all tr
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With the release of IP.Board 3.1 and our new iPhone application, we decided to make some further improvements to our mobile skin to expand on the great start introduced earlier this year. We wanted to give the skin a more modern, touch-friendly feel, and improve usability for those devices to suit. So here's some of what we've done: As you'll see straight away, the board header is now significantly smaller. We wanted to make the content the focus of the new design, so we've cut out all of
Guest
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In our previous blog entry, we covered how to create packages in IP.Nexus. This blog entry will cover the storefront and ordering process for the products that you sell. The Store The front page of the store looks like this: The front page allows users to view products items (you can configure which products are featured in the Admin CP) or the most popular (i.e. most sold) products. Users can navigate the store using the category menu on the left. When you navigate into a category, it
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IP.Nexus allows to you to create packages with a variety of options and even create custom packages for your users. In this blog entry we wanted to go through some of the options available to you. Please note that the interface shown in the screenshots is not finalised subject to change. Package Groups IP.Nexus allows you to split your packages into package groups. You can have as many groups as you like, and groups can be children of other groups going as deep as you like. This is the ma
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IPS is changing the name of our new IP.Commerce (as yet unreleased) application to IP.Nexus. We have received an exceptional amount of interest in this product to date and many have been a bit confused with the name. The major confusion lies in the fact that this application is not just an ecommerce application but also used for advertising, metrics, customer interaction, and more. So, we thought that a more generic name suited well and hope this will remove the "commerce-only" connection that
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