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Posted

I find several errors in the log, all seem to depend on a permissions problem, I put some screenshots, thanks.

image.thumb.png.6e4640cfaa854960213ba148dc971501.png

image.thumb.png.e255592548b2237bbc360db04e30b70b.png

In these errors I see that the URL is missing the "www.":

image.thumb.png.f0c3d101e018bc7d609093b3dbf427c2.pngimage.thumb.png.6cf13286bfcdbae6f78e059fac250976.png

Posted

I also add this that did not allow users to attach files in tickets, I had to disable it to solve the problem.

But this "Cleantalk" application has always worked correctly.

I'm having these errors since I changed servers, I would like to understand what to do otherwise I will have to go back.

Thanks

image.thumb.png.53f24c2c56d1bf104e08c0b3636af080.png

Posted
37 minutes ago, modman said:

I find several errors in the log, all seem to depend on a permissions problem, I put some screenshots, thanks.

image.thumb.png.6e4640cfaa854960213ba148dc971501.png

image.thumb.png.e255592548b2237bbc360db04e30b70b.png

In these errors I see that the URL is missing the "www.":

image.thumb.png.f0c3d101e018bc7d609093b3dbf427c2.pngimage.thumb.png.6cf13286bfcdbae6f78e059fac250976.png

You're having issues writing to your file storage. You will need to check to ensure your permissions are up to date on your file storage, whether that is on your server or something like Amazon S3.

 

35 minutes ago, modman said:

I also add this that did not allow users to attach files in tickets, I had to disable it to solve the problem.

But this "Cleantalk" application has always worked correctly.

I'm having these errors since I changed servers, I would like to understand what to do otherwise I will have to go back.

Thanks

image.thumb.png.53f24c2c56d1bf104e08c0b3636af080.png

You would need to contact CleanTalk for assistance with their application.

Posted
37 minutes ago, Jim M said:

You're having issues writing to your file storage. You will need to check to ensure your permissions are up to date on your file storage, whether that is on your server or something like Amazon S3.

The storage is local, not external. In fact this seems strange to me too.
Anyway, are there folders that need special permissions? I will try and verify this, the rest of the site seems to work fine too.

 

38 minutes ago, Jim M said:

You would need to contact CleanTalk for assistance with their application.

Sure, I just did that.

The strange thing is that before the migration I had no errors, so I think that even in this case, the error could depend on the same reason as above.

Posted

Looking at the Cleantalk error screenshot your new server doesn't have the curl_exec() function enabled.

But yeah, as Jim said, it's not an error related to Invision Community.

Posted
10 hours ago, modman said:

Anyway, are there folders that need special permissions?

Uploads and all its subfolders need to be writable. As does applications, plugins, and datastore

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