Joey_M Posted July 3 Share Posted July 3 Some of my sites Apple/IOS users are reporting the images used within signatures show as a grey box. Including it in the default theme. Link to comment Share on other sites More sharing options...
Jim M Posted July 3 Share Posted July 3 Do you have an example screenshot of what they are seeing? Do you have the version of iOS they are running and what browser? Link to comment Share on other sites More sharing options...
Joey_M Posted July 3 Author Share Posted July 3 Sorry, Jim. The last one mentioned was iPadOS 16.2 with Safari. I believe they keep it updated though. Link to comment Share on other sites More sharing options...
Marc Posted July 4 Share Posted July 4 Could you provide a link to that page? Link to comment Share on other sites More sharing options...
Joey_M Posted July 4 Author Share Posted July 4 Here we go. https://shorturl.at/NKdZ4 Link to comment Share on other sites More sharing options...
Jim M Posted July 4 Share Posted July 4 1 hour ago, Joey_M said: Here we go. https://shorturl.at/NKdZ4 This looks to be the report rather than the issue itself. We will need a link to the post which has the issue present. Link to comment Share on other sites More sharing options...
Joey_M Posted July 4 Author Share Posted July 4 47 minutes ago, Jim M said: This looks to be the report rather than the issue itself. We will need a link to the post which has the issue present. He has told me it happens where ever mine or any member's signature appears. I have replied to the link, he says it doesn't show in that topic. Link to comment Share on other sites More sharing options...
Jim M Posted July 4 Share Posted July 4 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
Joey_M Posted July 21 Author Share Posted July 21 It seems to be a cache thing, I went through with one of the users after turning all the apps/plugins, then turning them back on them slowly and checking. It seemed to be very random. I also found temporarily sometimes it would be resolved by just mass disabling the plugins and then allowing them to come back on. I'm going to speak with a third party dev, as I don't think it's a bug relating IPS but something going on with my site. Marc 1 Link to comment Share on other sites More sharing options...
Marc Posted July 22 Share Posted July 22 Good luck in getting the issue resolved there Joey_M 1 Link to comment Share on other sites More sharing options...
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