Baniacz3k Posted December 29, 2023 Share Posted December 29, 2023 Hello, I have a problem because I reset the url to my license because i start new project on different domain. During installation, I entered the license and accidentally closed the browser window, when I want to enter the key again, it shows that it is incorrect, what can I do? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 1 Share Posted January 1 Could you please clarify, is it showing incorrect, or is it showing its installed under another URL? Link to comment Share on other sites More sharing options...
Baniacz3k Posted January 1 Author Share Posted January 1 2 minutes ago, Marc Stridgen said: Could you please clarify, is it showing incorrect, or is it showing its installed under another URL? Showed that its using by other instalation Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 1 Share Posted January 1 You do indeed still have the installation on your current licensed URL. That instance would need to be removed before you can install elsewhere Link to comment Share on other sites More sharing options...
Baniacz3k Posted January 1 Author Share Posted January 1 (edited) 4 minutes ago, Marc Stridgen said: You do indeed still have the installation on your current licensed URL. That instance would need to be removed before you can install elsewhere I deleted and install one more time but in the acp i see that i need enter a licensekey in new URL Edited January 1 by Baniacz3k Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 1 Share Posted January 1 Sorry, Im a little confused here. You have a site at your currently registered URL with 10s of thousands of posts. Are you perhaps referring to a license that is not attached to this community account? Link to comment Share on other sites More sharing options...
Baniacz3k Posted January 1 Author Share Posted January 1 5 minutes ago, Marc Stridgen said: Sorry, Im a little confused here. You have a site at your currently registered URL with 10s of thousands of posts. Are you perhaps referring to a license that is not attached to this community account? Oh, i have 2 license, 1 its only forums, on this license i have a problem Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 2 Share Posted January 2 You need to check you are using the key from that license. There is currently no URL set at all on that license. The only other thing that would cause you an issue is if your hosting company is blocking outbound connections to *.invisioncommunity.com or *.invisionpower.com Link to comment Share on other sites More sharing options...
Baniacz3k Posted January 2 Author Share Posted January 2 Hmm, ok i will check this, but on first time when i entered a this key its worked and now not. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 2 Share Posted January 2 Please let us know if you are still having issues, of course. Baniacz3k 1 Link to comment Share on other sites More sharing options...
Baniacz3k Posted January 3 Author Share Posted January 3 @Marc Stridgen, thx, i tryed one more time and all is good, but when i try to test the e-mile i get this error Function strftime() is deprecated I use php v8.1 Link to comment Share on other sites More sharing options...
Jim M Posted January 3 Share Posted January 3 5 minutes ago, Baniacz3k said: @Marc Stridgen, thx, i tryed one more time and all is good, but when i try to test the e-mile i get this error Function strftime() is deprecated I use php v8.1 You would need to ensure that your email templates in ACP -> Customization -> Emails are up to date. If you have modified any, you may wish to simply revert them back to the original. Link to comment Share on other sites More sharing options...
Baniacz3k Posted January 3 Author Share Posted January 3 10 minutes ago, Jim M said: You would need to ensure that your email templates in ACP -> Customization -> Emails are up to date. If you have modified any, you may wish to simply revert them back to the original. I dont modifyed anythink, i have the basic settings Link to comment Share on other sites More sharing options...
Jim M Posted January 3 Share Posted January 3 38 minutes ago, Baniacz3k said: I dont modifyed anythink, i have the basic settings Could you please clarify your license URL? It does not appear on file and the expired license you have (which would not be eligible for support), does have a lot of modified items. Link to comment Share on other sites More sharing options...
Baniacz3k Posted January 4 Author Share Posted January 4 23 hours ago, Jim M said: Could you please clarify your license URL? It does not appear on file and the expired license you have (which would not be eligible for support), does have a lot of modified items. Idk why my license was not actualized on my account, i entered a key in acp and all works Link to comment Share on other sites More sharing options...
Jim M Posted January 4 Share Posted January 4 10 minutes ago, Baniacz3k said: Idk why my license was not actualized on my account, i entered a key in acp and all works We would need to know your URL if you still require assistance. Link to comment Share on other sites More sharing options...
Baniacz3k Posted January 4 Author Share Posted January 4 Just now, Jim M said: We would need to know your URL if you still require assistance. cslobby.pl Link to comment Share on other sites More sharing options...
Jim M Posted January 4 Share Posted January 4 7 minutes ago, Baniacz3k said: cslobby.pl It's worth noting that you have quite a few customizations on this site as well so it would be worth checking if you modified the email templates, as mentioned above. However, we would require access to assist you further as well it seems: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
Baniacz3k Posted January 4 Author Share Posted January 4 42 minutes ago, Jim M said: It's worth noting that you have quite a few customizations on this site as well so it would be worth checking if you modified the email templates, as mentioned above. However, we would require access to assist you further as well it seems: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Added Link to comment Share on other sites More sharing options...
Jim M Posted January 4 Share Posted January 4 Did you just recently upgrade to PHP 8.1.27? If so, it looks like you have opcache in place, could you please flush that for good measure? It should have during the upgrade but like to be sure. You will also want to upgrade to the latest release. Additionally, could you please ensure that PHP 8.1.27 is installed in all directories as well? This is peculiar that you are getting this error unless somewhere across the way something is incorrect. While we're at it, please ensure that all required modules are installed: Link to comment Share on other sites More sharing options...
Recommended Posts