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Posted

After I enter username and password, I confirm with "Continue" ("Nadaljuj" on screenshot) and cannot continue to step 3. The loading icon appears for a second and screen with step 2 appears again as indicated on below screenshot.

 

Could contain: File, Text, Webpage

Posted

If you open up your browser console, are you seeing any errors? My assumption is likely a server error on your end is happening here and it is unable to continue.

However, you can always perform a manual upgrade: 

 

Posted
1 minute ago, Davidus said:

There are some errors in console

Could contain: File, Webpage, Computer Hardware, Electronics, Hardware, Monitor, Screen

Those are not errors but rather warnings and are fine. Shouldn't be an error in of itself.

Posted
6 minutes ago, Davidus said:

Could missing PHP extensions be the culprit? What are the PHP extension requirements for 4.7.14?

PHP extensions would like cause errors and not be able to run the software so I don't believe that would be it.

I can take a look:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

Posted
6 minutes ago, Davidus said:

@Jim M

Following dialog window appears when I click "Review/Update Access Information".

Could contain: Page, Text

Correct. You would need to insert the information there for us to access.

Posted

@Jim M

I updated information in that dialog window. However, I need to add that when I tried to log in to ftp server with FileZilla, I get some of the following output:

Status: Logged in

Status: Retrieving directory listing...

(some of the "Command:" and "Response:" messages in between)

Error: Connection timed out after 20 seconds of inactivity

Error: Failed to retrieve directory listing

Posted

Unfortunately, the ACP credentials are invalid. Please verify and try again.

 

2 minutes ago, Davidus said:

I updated information in that dialog window. However, I need to add that when I tried to log in to ftp server with FileZilla, I get some of the following output:

Status: Logged in

Status: Retrieving directory listing...

(some of the "Command:" and "Response:" messages in between)

Error: Connection timed out after 20 seconds of inactivity

Error: Failed to retrieve directory listing

You would need to contact your hosting provider if you're having issues here.

Posted
7 minutes ago, Jim M said:

Unfortunately, the ACP credentials are invalid. Please verify and try again.

Sorry, my mistake. It is now corrected, please try again.

Posted

Running this as a test, I did not have any issues. My guess is that you used incorrect credentials for the Client Area login there. Please go to /admin/upgrade in the browser to finish the upgrade.

Posted

What is the solution? I am having the same issue. It's not accepting my Invision credentials. I have verified that I am using the correct credentials. It doesn't give any errors, it just keeps redirecting to the login form. 

Posted
9 hours ago, ProSkill said:

What is the solution? I am having the same issue. It's not accepting my Invision credentials. I have verified that I am using the correct credentials. It doesn't give any errors, it just keeps redirecting to the login form. 

At step 2 of the upgrade, you will need to insert your Client Area credentials, not your Administrator credentials for your community.

Posted
11 hours ago, Jim M said:

At step 2 of the upgrade, you will need to insert your Client Area credentials, not your Administrator credentials for your community.

That's what I did. I've been a client for at least 8 years. I am very familiar with the process. It's not taking my client area credentials. 

Posted
On 12/28/2023 at 1:39 AM, ProSkill said:

That's what I did. I've been a client for at least 8 years. I am very familiar with the process. It's not taking my client area credentials. 

Could you please confirm exactly what message it is you are getting?

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