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Is this true? NO support for the non-cloud version?

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Just "upgraded" a license to the Classic version and wanted to ask support some questions and see this:

Could contain: File, Text, Webpage

Then I check the pricing, find the well-hidden self-hosted option and see this:Could contain: Page, Text

So... how do you get help if something doesn't work? Or if you want to find out if a feature can be improved?

I'm talking about support from the people who make this software and you pay $199/year to.

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