Bigboard Posted November 7, 2023 Share Posted November 7, 2023 Just "upgraded" a license to the Classic version and wanted to ask support some questions and see this: Then I check the pricing, find the well-hidden self-hosted option and see this: So... how do you get help if something doesn't work? Or if you want to find out if a feature can be improved? I'm talking about support from the people who make this software and you pay $199/year to. Link to comment Share on other sites More sharing options...
Nathan Explosion Posted November 7, 2023 Share Posted November 7, 2023 9 minutes ago, Bigboard said: how do you get help if something doesn't work? You post on the forum, just like you did. It's not 'no support' - it's 'no email support' georgebkk 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 7, 2023 Share Posted November 7, 2023 Support was simply changed (quite some time ago now). As mentioned by Nathan, you would post on the community here, as you have done, in order to obtain support. These forums are staffed (Hi!), we can access your details as normal. If the need arises, we can move to an email ticket and can escalate as normal. Bigboard 1 Link to comment Share on other sites More sharing options...
Bigboard Posted November 7, 2023 Author Share Posted November 7, 2023 Thanks for the clarification. Perhaps the text seen in the 2nd photo can be improved to avoid confusion. How does this work for multiple issues/questions? One topic for each one? One for all? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 7, 2023 Share Posted November 7, 2023 You should do one for each issue Bigboard 1 Link to comment Share on other sites More sharing options...
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