dmaidon1 Posted September 25, 2023 Share Posted September 25, 2023 (edited) I have tried the IPB Support theme with all 3rd party and customizations disabled. I changed .htaccess back to bare items generated by AdminCP. When I try and edit a block, this is all that I am able to see and modify. There is no text block showing. Edited September 25, 2023 by dmaidon1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 25, 2023 Share Posted September 25, 2023 Please visit the support area in your admin CP and click to clear cache. Once you have done that, try again and see if its then working. Link to comment Share on other sites More sharing options...
dmaidon1 Posted September 25, 2023 Author Share Posted September 25, 2023 52 minutes ago, Marc Stridgen said: Please visit the support area in your admin CP and click to clear cache. Once you have done that, try again and see if its then working. Tried that first thing. I cleared it every time I modified my setup and still no go. Link to comment Share on other sites More sharing options...
Jim M Posted September 25, 2023 Share Posted September 25, 2023 Would recommend disabling all third party applications, plugins, and switching to an unmodified theme to rule those out then. Link to comment Share on other sites More sharing options...
dmaidon1 Posted September 25, 2023 Author Share Posted September 25, 2023 Just now, Jim M said: Would recommend disabling all third party applications, plugins, and switching to an unmodified theme to rule those out then. Tried all of the above. Link to comment Share on other sites More sharing options...
Jim M Posted September 25, 2023 Share Posted September 25, 2023 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
dmaidon1 Posted September 25, 2023 Author Share Posted September 25, 2023 25 minutes ago, Jim M said: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Access info updated. Link to comment Share on other sites More sharing options...
Jim M Posted September 25, 2023 Share Posted September 25, 2023 Your server is blocking the connection with a 403 permission denied error. If you're using CloudFlare, please ensure that your rules are not blocking it. Link to comment Share on other sites More sharing options...
dmaidon1 Posted September 25, 2023 Author Share Posted September 25, 2023 1 hour ago, Jim M said: Your server is blocking the connection with a 403 permission denied error. If you're using CloudFlare, please ensure that your rules are not blocking it. I do not have CloudFlare. Have no idea what is blocking access. I did modify access info though. Link to comment Share on other sites More sharing options...
Jim M Posted September 25, 2023 Share Posted September 25, 2023 29 minutes ago, dmaidon1 said: I do not have CloudFlare. Have no idea what is blocking access. I did modify access info though. I'm afraid, as this is a hosting issue. You would need to work with your hosting provider to figure out what is blocking access to the software. Link to comment Share on other sites More sharing options...
dmaidon1 Posted September 25, 2023 Author Share Posted September 25, 2023 What is the complete path to the file or folder you were trying to access? The image had part of the path truncated. Link to comment Share on other sites More sharing options...
Jim M Posted September 25, 2023 Share Posted September 25, 2023 This wouldn't be something I was trying to access but rather the software. You can reproduce this by opening the browser console and attempting to edit the WYSIWYG editor block. Link to comment Share on other sites More sharing options...
dmaidon1 Posted October 20, 2023 Author Share Posted October 20, 2023 Finally got it fixed. I was using '7G firewall' in my .htaccess file. It is blocking something that the WYSIWYG blocks editor need. My ability to see the output for phpinfo.php was throwing a 403 error and that's how I finally was able to track it down. Link to comment Share on other sites More sharing options...
Jim M Posted October 20, 2023 Share Posted October 20, 2023 Glad to hear you found the issue! Link to comment Share on other sites More sharing options...
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