PurpleSparkles Posted September 17, 2023 Posted September 17, 2023 Hello, I just logged into the Client Area and noticed that my renewal on 8/31 was canceled. This is odd as my card was charged, and my license shows that it has been renewed into May 2024. Additionally, I’m seeing a set of “V5 upgrades” being charged. Can you help me understand what these are and what’s happening? After renewing, my forum now hasn't been working correctly in addition to these questions and I'm trying to troubleshoot it. Thank you,
Alexandru Posted September 17, 2023 Posted September 17, 2023 8 hours ago, PurpleSparkles said: Hello, I just logged into the Client Area and noticed that my renewal on 8/31 was canceled. This is odd as my card was charged, and my license shows that it has been renewed into May 2024. Additionally, I’m seeing a set of “V5 upgrades” being charged. Can you help me understand what these are and what’s happening? After renewing, my forum now hasn't been working correctly in addition to these questions and I'm trying to troubleshoot it. Thank you, Try contacting Invision directly! https://invisioncommunity.com/contact-us/
Jim M Posted September 17, 2023 Posted September 17, 2023 Please be advised I have moved this to a ticket for you so we can discuss your billing in private.
PurpleSparkles Posted September 17, 2023 Author Posted September 17, 2023 1 hour ago, Jim M said: Please be advised I have moved this to a ticket for you so we can discuss your billing in private. How do I view the ticket? Thank you.
teraßyte Posted September 17, 2023 Posted September 17, 2023 7 minutes ago, PurpleSparkles said: How do I view the ticket? Thank you. Check your emails. Marc 1
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