Alerts disappear when they expire

[Jirinex]

If the alert has an expiration date, it disappears from the list after that date .

Is that normal?

 

Edit

Pls move to Help&support forum

Edited February 23, 2023 by Jirinex

[Jim M]

Do you have an example alert we can look at? They should just be inactive.

[Jirinex]

Regrettably not, as they disapperaed after expiration even from the author account.

[Jim M]

Looking at your release, I do see that you're not on the latest. I also see that there has been an alert deleted by a moderator in the log. As I am unable to reproduce this on the latest release, I would advise upgrading then please let us know how it goes from there.

[Jirinex]

I know what you mean, but this is old.

Today (02/23) there was an expiration alert and it disappeared from the list.

Many also become inactive before their expiration date and disappear after that date (the expiration date). 

However we will do soon and recheck.

Thanks

[Marc]

Indeed as mentioned by my colleague, upgrading and testing again would be the best course of action. Once you have done that, if you have the same problem, we can of course take a look

[Jirinex]

I can confirm that the issue still persists at the latest version.

 

Τhe first one has disappeared from the list.

[Marc]

Please couid you confirm, is this on your live site?

[Jirinex]

We don`t have a test install at this time.

[Marc]

Sorry for the confusion here. I have gone through this with our developers, and they are indeed removed by design

[Jirinex]

Understood !!

Thanks 😄

[MeMaBlue]

hm yes I just discovered the same thing. 

I would like to be able to keep the viewed x times count, so that I can show it also to potential advertisers because it looks like a really nice way to promote things, in a different personal/native way. 

I used it to promote a new article and would like to be able to monitor how this count develops.

Right now if you want to keep them: I guess you need to put an unlimited expire date, and you need to set an external reminder for when to change it manually to inactive, when you want the alert to stop (but you loose the capability for the automation of the expiry date implementing on its own). 

I think it would be useful to be able to keep them without going through this procedure. Especially because you might want to replicate the alert for another member maybe, and by not loosing them, you can keep a record of the different Alerts. 

Ok, you could actually make some default ones that you will copy that from, so it means that you would just have a list of alerts with indefinite expire date, 

but still, you wont be able to keep a record of the view count of the ones you have already run, without it being a bit of a hassle? Just some thoughts, I am just discovering the feature and listened to the webinar https://invisioncommunity.com/gallery/image/20-alerts-system/.

 

 

Edited April 1, 2023 by MeMaBlue

[Marc]

Feel free to post that up as a suggestion, however as far as the support issue goes, at present thats working as intended