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Posted (edited)

Hello!

I am trying to install (BIM) Topic Thumbnail, through the Marketplace in my admin panel. However, each time I am trying to install it, I get this error 'There was an error installing this resource, please submit a support ticket for further assistance' (print screen attached) .

 

Could contain: File, Webpage, Business Card, Text, Paper, Person, Page, Pc, Electronics, Computer

Edited by ForInvision
Posted

Contacting the author is what I would do in the first instance. Of couse if you are seeing issues with other applications/plugins as well, please let us know.

Posted
10 hours ago, ForInvision said:

Hello!

I am trying to install (BIM) Topic Thumbnail, through the Marketplace in my admin panel. However, each time I am trying to install it, I get this error 'There was an error installing this resource, please submit a support ticket for further assistance' (print screen attached) .

 

Could contain: File, Webpage, Business Card, Text, Paper, Person, Page, Pc, Electronics, Computer

Take a look in your logs. Usually this is an error in the marketplace ACP module. See the code error there.

Posted

Not always.

Taking a quick look there, I suspect the issue is being caused by the fact you look to already have that application there, but outdated. 

I would say also, you have many issues showing on your support area you should address, and you are a few releases out of date there

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