GazzaGarratt Posted January 2, 2023 Posted January 2, 2023 (edited) Looks like Unread Content has a bug with the year? Currently unread posts are from last year: And when you check the 'All Activity', you can clearly see anything that is posted this year I haven't read it but it doesn't show up on the Unread Content Stream??! Here's the default stream in question: Can anyone help me please as its always been the main way many people read everything on our website. Many thanks in advance. Edited January 2, 2023 by GazzaGarratt
Solution Jim M Posted January 2, 2023 Solution Posted January 2, 2023 Unfortunately, it looks like the index stopped building. Could you please rebuild it by going to ACP -> System -> Search -> Rebuild Search Index. GazzaGarratt 1
GazzaGarratt Posted January 2, 2023 Author Posted January 2, 2023 2 hours ago, Jim M said: Unfortunately, it looks like the index stopped building. Could you please rebuild it by going to ACP -> System -> Search -> Rebuild Search Index. Thanks Jim. It's doing it now and looking promising. Many thanks for the quick response 🙂
GazzaGarratt Posted January 3, 2023 Author Posted January 3, 2023 Hi @Jim M, looks like the rebuild overnight didn't work i'm afraid. It showed me everything from last year as there was a few days it missed but outside of that, nothing in 2023 is actually showing in the Unread Content i'm afraid. Any further steps can I perform or does it need more investigation?
Marc Posted January 3, 2023 Posted January 3, 2023 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. GazzaGarratt 1
GazzaGarratt Posted January 3, 2023 Author Posted January 3, 2023 8 minutes ago, Marc Stridgen said: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Just created a new account and added the details. Let me know if there are any issues, thanks Marc 🙂
GazzaGarratt Posted January 3, 2023 Author Posted January 3, 2023 5 hours ago, Marc Stridgen said: The FTP details appear to be incorrect there Should all be updated now. Thanks Marc.
Jim M Posted January 3, 2023 Posted January 3, 2023 Unfortunately, the access details on file for FTP/SFTP are not working. I appear to be able to connect to the server, get past credentials but then get disconnected. Please verify and update.
GazzaGarratt Posted January 4, 2023 Author Posted January 4, 2023 17 hours ago, Jim M said: Unfortunately, the access details on file for FTP/SFTP are not working. I appear to be able to connect to the server, get past credentials but then get disconnected. Please verify and update. Apologies Jim, I had to speak to Ionos to open the firewall so it could all work correctly which I have just done. This should work fine now as I've been able to get in separately too. Many thanks for continually checking Jim and @Marc Stridgen 👍 I'll wait to hear what you guys can see what the issue is 😄
Marc Posted January 4, 2023 Posted January 4, 2023 I have created a ticket for you on this, so we can look further into the problem GazzaGarratt 1
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