abobader Posted January 1, 2023 Share Posted January 1, 2023 Hi, After I update the login to be email address for login, simply I lock out from login, I put the recovery mode in the constants file, nothing help, I still lock out from login. Thanks for any help in this. Regards, Link to comment Share on other sites More sharing options...
Jim M Posted January 1, 2023 Share Posted January 1, 2023 The recovery mode will not unlock your account, I'm afraid. It is designed to recover from broken third party add-ons. Do you have a timeout present which it is stating your account will unlock? If so and are running background tasks via traffic, you will need to view the front-end of your community and allow the system to process these for the lockout time. Otherwise, if you are running CRON, you will simply need to wait the lockout time. Of course, if you have another administrator who can log in and unlock your account, this would be faster. Link to comment Share on other sites More sharing options...
abobader Posted January 1, 2023 Author Share Posted January 1, 2023 Hi Jim, Yes, that what I thought about the recovery mode, still regarding time for unlock was 15 mints, but that still not working, waiting for the time, tried, it lock me out again. BTW, the the problem as I see it after I setup the general login to only email address, I will ask another admin to unlock my account, but I hope he do not lock out as me as well. Regards  Link to comment Share on other sites More sharing options...
Jim M Posted January 1, 2023 Share Posted January 1, 2023 3 minutes ago, abobader said: Yes, that what I thought about the recovery mode, still regarding time for unlock was 15 mints, but that still not working, waiting for the time, tried, it lock me out again. If the timeout is not going down, you likely are running background tasks as traffic and need to view the frontend consistently to get it going. Link to comment Share on other sites More sharing options...
abobader Posted January 1, 2023 Author Share Posted January 1, 2023 Ok, I manage to login to admincp and the forum, but as I see, still notify that display name still allowed, as well the login page do still say you either need display name or email address to login, so it maybe some problem with this. I am running the latest 4.7.5 build. Hi @Jim MÂ If it possible to login to my admincp and see if what the issue are? Thanks. The login info at my client area. Link to comment Share on other sites More sharing options...
Jim M Posted January 1, 2023 Share Posted January 1, 2023 4 minutes ago, abobader said: Ok, I manage to login to admincp and the forum, but as I see, still notify that display name still allowed, as well the login page do still say you either need display name or email address to login, so it maybe some problem with this. I am running the latest 4.7.5 build. Please ensure that all login handlers in ACP -> System -> Login & Registration -> Methods, are using the same setting for Email Address Or Display Name. 5 minutes ago, abobader said: Hi @Jim M If it possible to login to my admincp and see if what the issue are? Thanks. The login info at my client area. I'm afraid, these credentials are not valid. Link to comment Share on other sites More sharing options...
abobader Posted January 1, 2023 Author Share Posted January 1, 2023 5 minutes ago, Jim M said: m afraid, these credentials are not valid. Please try again, thanks in advance Jim. Link to comment Share on other sites More sharing options...
Jim M Posted January 1, 2023 Share Posted January 1, 2023 1 minute ago, abobader said: Please try again, thanks in advance Jim. Unfortunately, they are still incorrect. abobader 1 Link to comment Share on other sites More sharing options...
abobader Posted January 1, 2023 Author Share Posted January 1, 2023 Oops, sorry Jim, I forgot about the email address login, ok, I update the info again at the client area. Link to comment Share on other sites More sharing options...
Jim M Posted January 1, 2023 Share Posted January 1, 2023 Unfortunately, it is still stating incorrect credentials. Please verify these and update. Link to comment Share on other sites More sharing options...
abobader Posted January 1, 2023 Author Share Posted January 1, 2023 Jim, it all correct, just in case, I change the password and update the info at the client area, also I am sending you the info by PM. @Jim M I think, what happends to you same thing what happens to me, if the settings for login to only email address, that what happens, and it by itself will let login in, that the problem, I am considering now to enable back display name for login as well. Link to comment Share on other sites More sharing options...
Solution Jim M Posted January 1, 2023 Solution Share Posted January 1, 2023 28 minutes ago, Jim M said: Please ensure that all login handlers in ACP -> System -> Login & Registration -> Methods, are using the same setting for Email Address Or Display Name. This turned out being the issue. You had the Standard and Converter Login Handler set to 2 different values. abobader 1 Link to comment Share on other sites More sharing options...
abobader Posted January 1, 2023 Author Share Posted January 1, 2023 Thanks Jim, seem the other admin's setup that for the converter. so it all good I guess now? Link to comment Share on other sites More sharing options...
Jim M Posted January 1, 2023 Share Posted January 1, 2023 8 minutes ago, abobader said: Thanks Jim, seem the other admin's setup that for the converter. so it all good I guess now? They will need to be set to the same if you want to only allow email addresses to login. They are set to that now. abobader 1 Link to comment Share on other sites More sharing options...
abobader Posted January 1, 2023 Author Share Posted January 1, 2023 Well done Jim! Great support as always. Link to comment Share on other sites More sharing options...
Jim M Posted January 1, 2023 Share Posted January 1, 2023 You're very welcome. Glad we could get this sorted with you 🙂 abobader 1 Link to comment Share on other sites More sharing options...
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