Upgraded to php8 and forum is down

[Chinna444]

Hello,

We upgraded to php8 this morning without any issues and then upgraded to Invision latest version. After the upgrade when i click on the topics it is showting 500 erro. So, i turned on the offline mode. 

It looks like one of the third party application is not supported and it was locked and don't see option disable it. Currently my forum is down and trying to get some help.

Here is the screenshtot, i tried to uninstall the application but it is showing a blank page.

 

Edited December 1, 2022 by Chinna444

[Adriano Faria]

You need to upgrade the app to the newest version and then uninstall if you want. You are required to update it otherwise you’ll get the error.

[Chinna444]

2 minutes ago, Adriano Faria said:

You need to upgrade the app to the newest version and then uninstall if you want. You are required to update it otherwise you’ll get the error.

But i am unable to see the upgrade option in the admin panel. For other applications i able to see it.

Also, i am unable to disable it temporarily.

[Jim M]

If there is not an upgradable version compatible with PHP 8, you will need to uninstall it or contact the author for assistance. Third party add-ons are outside our scope of support.

[Adriano Faria]

2 minutes ago, Chinna444 said:

But i am unable to see the upgrade option in the admin panel. For other applications i able to see it.

Not sure I follow. There’s a warning about a new version beside the app name in your image. Click on it.

[Chinna444]

23 minutes ago, Adriano Faria said:

Not sure I follow. There’s a warning about a new version beside the app name in your image. Click on it.

That warning is taking me to the plugin 3rd party website. I got the new version but i don't see option to upload. 

Generally, as attached in this screenshot it should show the 'Upload new version' option. But, for this outdated version i don't see the option to upload new version.

 

[Adriano Faria]

Try here: https://invisioncommunity.com/clients/purchases/

[Jim M]

8 minutes ago, Chinna444 said:

That warning is taking me to the plugin 3rd party website. I got the new version but i don't see option to upload. 

Generally, as attached in this screenshot it should show the 'Upload new version' option. But, for this outdated version i don't see the option to upload new version.

 

You would not have the ability to upload a new version on items which you installed from the Marketplace. They would have to be bought and managed through the Marketplace.

[Adriano Faria]

It's weird that screenshot indeed.

[Chinna444]

34 minutes ago, Adriano Faria said:

Try here: https://invisioncommunity.com/clients/purchases/

Ok. I purchased through marketplace and now the option to upgrade to new version is enabled.

1) Upgraded to new version but still unable to view the topics

2) Disable the application and still unable to view the topics. 

 

I am not sure if this application is the actual problem.

[Chinna444]

34 minutes ago, Jim M said:

You would not have the ability to upload a new version on items which you installed from the Marketplace. They would have to be bought and managed through the Marketplace.

Thank you.

Previously invision used to have support tickets. But, not it is disable for me. Can you let me know what is the subscription i need to enroll in order to get support? Thank you.

[Jim M]

7 minutes ago, Chinna444 said:

Thank you.

Previously invision used to have support tickets. But, not it is disable for me. Can you let me know what is the subscription i need to enroll in order to get support? Thank you.

You are currently in our staffed support forum and receiving support from me, an IPS customer service agent (hi 🙂). This is where you would submit any technical support questions/issues. Your same great support is done here but don’t worry, our staff still have secure access to your details through our client area and if something should require escalated service we can still do that. 

[Chinna444]

11 minutes ago, Jim M said:

You are currently in our staffed support forum and receiving support from me, an IPS customer service agent (hi 🙂). This is where you would submit any technical support questions/issues. Your same great support is done here but don’t worry, our staff still have secure access to your details through our client area and if something should require escalated service we can still do that. 

Did not realize that you are staff. Sorry. Thanks for the information.

So, should i try anything else from my side, please let me know. 

 

 

[Jim M]

You would want to check if there is any other PHP8 incompatibilities. While you may have upgraded the application, it may still be incompatible so much so, simply having the files on your server is causing an error in that case.

If there are no incompatibilities listed in the ACP. You need to grab the server error log entry from your server for the 500 Internal Server error you’re hitting and we can provide further guidance. 

[Chinna444]

11 minutes ago, Jim M said:

You would want to check if there is any other PHP8 incompatibilities. While you may have upgraded the application, it may still be incompatible so much so, simply having the files on your server is causing an error in that case.

If there are no incompatibilities listed in the ACP. You need to grab the server error log entry from your server for the 500 Internal Server error you’re hitting and we can provide further guidance. 

Ok. After upgrading to latest version i don't see any more error messages in the ACP. I will work with host to get the server error log entry and let you know.

[Chinna444]

here is the error message tat was provided. 

 

[01-Dec-2022 23:31:36 UTC] PHP Fatal error:  Cannot use "parent" when current class scope has no parent in /home/nginx/domains/domainname.com/public/system/Theme/Theme.php(2703) : eval()'d code on line 92

[Jim M]

Just now, Chinna444 said:

here is the error message tat was provided. 

 

[01-Dec-2022 23:31:36 UTC] PHP Fatal error:  Cannot use "parent" when current class scope has no parent in /home/nginx/domains/domainname.com/public/system/Theme/Theme.php(2703) : eval()'d code on line 92

PHP 8 theme issue it seems. Please switch to an unmodified theme and disable all third party applications and plugins then test again. If it works, you’ll want to enable slowly each third party item. 

[Chinna444]

4 hours ago, Jim M said:

PHP 8 theme issue it seems. Please switch to an unmodified theme and disable all third party applications and plugins then test again. If it works, you’ll want to enable slowly each third party item. 

This worked. 

There is one more plugin that was installed and ACP is not showing any issue, when we disabled everything is working fine.

Thanks much for your help. 

[Gary]

Glad it's all working for you again. Please let us know if you encounter any further issues.