Change Test Install URL

[MorningBigBlue]

How would I go about changing my test URL?

[dwm.specops]

Yeah I cannot change mine anymore and when I try to it says to contact support, which I can no longer do because my plan doesn't allow it

[teraßyte]

When you reset/change the main licensed URL the test URL is reset at the same time.

Someone from IPS might be able to just reset the test URL for you, but you'll need to wait for them to see this topic.

[Randy Calvert]

20 minutes ago, nanotek said:

Yeah I cannot change mine anymore and when I try to it says to contact support, which I can no longer do because my plan doesn't allow it

The forums here are the way to contact support. Someone from the IPS team will respond soon. 🙂 

[Gary]

Hi @MorningBigBlue,

Have you tried following the instructions on the following Help Guide to try and update your Test URL?

Or is that prompt to contact support preventing you from doing it altogether via your Client Area?

[Randy Calvert]

@Gary I believe when attempting to reset the license, the system would detect the production URL still valid and block the reset. 

(I can’t speak for the OP, but that was my observation when I did it myself awhile back. It required intervention by the staff to reset.)

Edited November 28, 2022 by Randy Calvert

[Gary]

Ah! Noted.

Someone will be onto this soon then.

[Marc]

10 hours ago, MorningBigBlue said:

How would I go about changing my test URL?

These are generally only reset when you set your main URL. You should use the same URL for testing until such point as you wish to change the main URL. Many people will use a subdomain for this that they can point elsewhere if required.

I can see there is nothing on the test URL at present, so have reset it on this occasion for you.

 

7 hours ago, nanotek said:

Yeah I cannot change mine anymore and when I try to it says to contact support, which I can no longer do because my plan doesn't allow it

And yet here you are, speaking with support 😉 We haven't removed support. We simply do it here on the community and not via ticket. I have taken a look at yours, and you would not be able to change your test URL in any case, as you still have an installation at your current test location.