Commerce cart bug, can't add to to cart

[Amoxil44]

Hello,

 

if i try to add smth to cart this happens:

 

1. then proceed to checkout

 

2. Next page says this

 

 

or  in some cases this

it is in the cart then and i press checkout

1.

 

2. the this:

 

 

how to fix this bug?

[Jim M]

Please disable all third-party applications/plugins and switch to an unmodified theme. Please also remove any custom rewrites/redirects on your server that may be creating conflicts here.

If you're still encountering issues, please provide us access to assist:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

[Amoxil44]

15 hours ago, Jim M said:

Please disable all third-party applications/plugins and switch to an unmodified theme. Please also remove any custom rewrites/redirects on your server that may be creating conflicts here.

If you're still encountering issues, please provide us access to assist:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

 

done, but the issue still occurs.

 

Your access should be fixed

[Jim M]

Could you please confirm which of your licenses this is for? The license selected for this topic does not have any access details added.

[Amoxil44]

5 hours ago, Jim M said:

Could you please confirm which of your licenses this is for? The license selected for this topic does not have any access details added.

 

you already added at the correct board this one 

[Jim M]

16 hours ago, Amoxil44 said:

 

you already added at the correct board this one 

Unfortunately, there is nothing under the license you mentioned. As mentioned on the page where the IPS Temp Admin credentials are generated, you still need to provide us these credentials in the Client Area.

Here are the instructions again for convenience:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

[Jim M]

Thank you for updating your credentials. When testing this on an unmodified theme, I am unable to reproduce this issue. Please switch to an unmodified theme and try again.

[Amoxil44]

1 hour ago, Jim M said:

Thank you for updating your credentials. When testing this on an unmodified theme, I am unable to reproduce this issue. Please switch to an unmodified theme and try again.

we tested again also with default invision theme

same problem

[Marc]

Are you using a browser which does not allow cookies, or have plugins which would interact with them? 

[Amoxil44]

11 minutes ago, Marc Stridgen said:

Are you using a browser which does not allow cookies, or have plugins which would interact with them? 

tried chrome, edge, firefox, also we tried it with 3 different ppl and we know invision commerce and have other working shops.

[Marc]

Please provide step by step how you are replicating this with specific items on your site, so I can take a look. The reason I ask, is we have many people using commerce, and from what you are describing, it would make it impossible to check out

[Amoxil44]

19 hours ago, Marc Stridgen said:

Please provide step by step how you are replicating this with specific items on your site, so I can take a look. The reason I ask, is we have many people using commerce, and from what you are describing, it would make it impossible to check out

 

 

[Marc]

Please ensure you are using the latest release of the platform, disable all 3rd party applications, and ensure you are accessing the store in the standard manner, then test again. I am unable to replicate what you are showing in your video there unfortunately.

[Amoxil44]

55 minutes ago, Marc Stridgen said:

Please ensure you are using the latest release of the platform, disable all 3rd party applications, and ensure you are accessing the store in the standard manner, then test again. I am unable to replicate what you are showing in your video there unfortunately.

it is.

• no 3rd party applications
• latest invision version

 

all of our testers have this issue! Not possible that you don't have it

[SeNioR-]

I added a test subscription and everything is OK for me on the latest version of IPS.

 

[Amoxil44]

15 minutes ago, SeNioR- said:

I added a test subscription and everything is OK for me on the latest version of IPS.

 

added a new cat. and a new product, still the same problem.

 

So you can't fix nore you don't even look into our platform correct? 

Edited November 22, 2022 by Amoxil44

[Marc]

1 hour ago, Amoxil44 said:

all of our testers have this issue! Not possible that you don't have it

Sorry to hear you feel this is the case. I have recorded a video for you here to show you exactly what I see. It is certainly not the case that we dont look into issues, as you mention above. We simply cant fix an issue we cant see.

 

 

What browser and operating system are you using?

 

[Amoxil44]

5 minutes ago, Marc Stridgen said:

Sorry to hear you feel this is the case. I have recorded a video for you here to show you exactly what I see. It is certainly not the case that we dont look into issues, as you mention above. We simply cant fix an issue we cant see.

 

What browser and operating system are you using?

 

guys lol. This is not out platform. As mentioned before, we know and use invision for years, all shops are properly working except this. 

I asked you to look into our platform, provided access as you asked and you show me a random invision default store now...ok not helpful.
You are not able to fix or find the issue at our plaform, seems like thats the case. thank you for trying.

 

 

Again: 

Login to our platform and try to purchase something like you did here.

Nothing else and then you will see the issue

12 minutes ago, Marc Stridgen said:

Sorry to hear you feel this is the case. I have recorded a video for you here to show you exactly what I see. It is certainly not the case that we dont look into issues, as you mention above. We simply cant fix an issue we cant see.

 

What browser and operating system are you using?

 

 

[Marc]

There seems to be some confusion here. The above I had thought you meant was happening on multiple instances. This is why it was tested on my own instance here.

 

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

[Amoxil44]

15 minutes ago, Marc Stridgen said:

There seems to be some confusion here. The above I had thought you meant was happening on multiple instances. This is why it was tested on my own instance here.

 

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

we provided the access please talk to Jim M we had a pm conversation

[Marc]

This is only happening through your custom links that you have added yourself to products. When visiting products from their standard links, this is working without issue

[Amoxil44]

11 minutes ago, Marc Stridgen said:

This is only happening through your custom links that you have added yourself to products. When visiting products from their standard links, this is working without issue

nice try, already tested that. you are wrong. test again.

3 hours ago, Amoxil44 said:

 

 

 

i mean look the video until the end

[Jim M]

2 minutes ago, Amoxil44 said:

nice try, already tested that. you are wrong. test again.

 

i mean look the video until the end

You're still utilizing your custom links in both of those, I'm afraid.

[Marc]

2 minutes ago, Amoxil44 said:

nice try, already tested that. you are wrong. test again.

I'm very sorry you feel you are being deceived in some manner here. Please see the video here from your site, using our standard links.

 

To clarify, these that you are clicking, are non-standard.

 

[Amoxil44]

lol? guys look at my video, why i'm writing here and record a video if you don't look at it. 

please look at the video again and you will the the issue is also with that product there: (no custom link used)

🤦‍♂️