Website crippled every once in a while with template errors...not sure why

[Richard Arch]

I would imagine that the files in the datastore are built using data from the database.  That line 804 in Members.php is within a function called get_group() and the line mentions member_group, I would suspect a member having an invalid group.

 

If you are familiar with running sql on your database you could try this, which will return any members that dont have a valid primary group.  You will need to change xxx to the table prefix you are using or remove xxx_ if you are not using a prefix.

select * from xxx_core_members where member_group_id not in (SELECT g_id from xxx_core_groups);

 

 

[LiquidFractal]

@Richard Arch, thank you very much for this!  I do have a bit of competency in phpMyAdmin, so I'll check this out and see what comes up.

[LiquidFractal]

I've run the the SQL query above on my test site (which has been having the most issues lately), but it returned no results.  Could it be something to do with seconday groups?  If so, could you tell me how I might check that in the DB?

[Richard Arch]

Where the code is breaking on line 804, that is ran as line 800 failed which is trying to return the primary group.  I still think there is something wrong with a members primary group.

Could it be null?  Try listing the core_members table, sort it by member_id descending (to get the most recent first) then check the member_group_id column. It should only contain a number which corresponds to the member group.

[Marc Stridgen]

Once its broken on your test site again, please leave the issue in place and we can get a ticket opened for you

[LiquidFractal]

Thanks @Marc Stridgen..will do!  And thanks to everyone else for their attention and insights on this!

[Marc Stridgen]

No problem at all 🙂 

[LiquidFractal]

HI @Marc Stridgen,

As per our previous conversation above, the issue has arisen again on my test site.  Error information is as follows:

OutOfRangeException:  (0)
#0 /XXXX/system/Member/Member.php(804): IPS\Patterns\_ActiveRecord::load()
#1 /XXXX/system/Patterns/ActiveRecord.php(335): IPS\_Member->get_group()
#2 /XXXX/system/Session/Front.php(255): IPS\Patterns\_ActiveRecord->__get()
#3 [internal function]: IPS\Session\_Front->read()
#4 /XXXX/system/Session/Session.php(94): session_start()
#5 /XXXX/system/Theme/Theme.php(417): IPS\_Session::i()
#6 /XXXX/system/Theme/Theme.php(312): IPS\_Theme::currentThemeId()
#7 /XXXX/system/Dispatcher/Standard.php(54): IPS\_Theme::i()
#8 /XXXX/init.php(927) : eval()'d code(38): IPS\Dispatcher\_Standard::baseCss()
#9 /XXXX/init.php(927) : eval()'d code(43): IPS\Dispatcher\forumcover_hook_includeJSandCSS::baseCss()
#10 /XXXX/init.php(927) : eval()'d code(17): IPS\Dispatcher\slidermaker_hook_includeJSandCSS::baseCss()
#11 /XXXX/init.php(927) : eval()'d code(35): IPS\Dispatcher\notices_hook_dispatcher_standard::baseCss()
#12 /XXXX/system/Dispatcher/Front.php(759): IPS\Dispatcher\testm_hook_includeJSandCSS::baseCss()
#13 /XXXX/init.php(927) : eval()'d code(40): IPS\Dispatcher\_Front::baseCss()
#14 /XXXX/init.php(927) : eval()'d code(66): IPS\Dispatcher\easypopup_hook_includeJSandCSS::baseCss()
#15 /XXXX/system/Dispatcher/Front.php(76): IPS\Dispatcher\stickynotes_hook_Outputs::baseCss()
#16 /XXXX/init.php(927) : eval()'d code(28): IPS\Dispatcher\_Front->init()
#17 /XXXX/init.php(927) : eval()'d code(23): IPS\Dispatcher\gms_hook_gmsJSHook->init()
#18 /XXXX/init.php(927) : eval()'d code(20): IPS\Dispatcher\stickynotes_hook_Outputs->init()
#19 /XXXX/system/Dispatcher/Dispatcher.php(110): IPS\Dispatcher\dp45guestviewlimits_hook_dp45guestViewLimitsDispatcherFro->init()
#20 /XXXX/index.php(13): IPS\_Dispatcher::i()
#21 {main}

 

As requested, I have left the issue intact on my test site.  I have also created an FTP account for Invision's use, so if you'd like to get in touch via PM I can send you all required information to examine the issue.  Thanks!

[Marc Stridgen]

Please add all information in your client area for access, and then confirm on the ticket I have just created for you

[LiquidFractal]

9 hours ago, Marc Stridgen said:

Please add all information in your client area for access, and then confirm on the ticket I have just created for you

Thanks Marc.  I've responded to the email ticket, but just in case I wanted to include here that I have only updated FTP access information for the site in question as I can't get in to create an admin account.  I'll shift to the email ticket which has been created, but please let me know if you need any more information.