500 Error... can't even get to my admin section.... having a meltdown over this

[floridahsfootball]

Good evening! 

I have a very popular message board and someone uploaded something or did something and caused the whole forums to crash. I have not upgraded my site to PHP 8 just yet as I am working through some other software to get ready to prepare it for PHP 8.0 so I had not ran the newest update for the software.

Can you all please look into this and tell me what is going on and how I can fix it so I can get my forums online again.

There are most five recent errors in the logs

[Sat Nov 05 20:11:34.568635 2022] [access_compat:error] [pid 30754:tid 47411493902080] [client 51.222.253.17:44866] AH01797: client denied by server configuration: /home/newfla/public_html/forums/uploads/monthly_2018_06/_rofilepic.25c60b16ec9306b551122b786cbd3a33
[Sat Nov 05 14:48:02.356869 2022] [access_compat:error] [pid 26483:tid 47411506509568] [client 76.128.13.152:62508] AH01797: client denied by server configuration: /home/newfla/public_html/forums/uploads/monthly_2018_06/_rofilepic.1a6096e18568fee6c82222fdde96bf36, referer: https://floridahsfootball.com/forums/index.php?/topic/5453-point-spreads/
[Sat Nov 05 14:05:28.089111 2022] [access_compat:error] [pid 4585:tid 47411399165696] [client 114.119.139.107:44183] AH01797: client denied by server configuration: /home/newfla/public_html/forums/uploads/monthly_2018_06/_rofilepic.18548d39c46f38bdb011f0ef8739e93c, referer: https://floridahsfootball.com/forums/index.php?/profile/22605-jack-turner/content/&type=forums_topic&change_section=1
[Sat Nov 05 12:30:05.297140 2022] [access_compat:error] [pid 489:tid 47411491800832] [client 114.119.138.74:32567] AH01797: client denied by server configuration: /home/newfla/public_html/forums/uploads/monthly_2018_06/_rofilepic.7351ae59c6154e4b150e48c65c088556, referer: https://floridahsfootball.com/forums/index.php?/profile/23059-kappa954/reputation/&type=core_statuses_reply&change_section=1

I have also attached two images/screenshots for help. The second one is when I try to go to the admin area.

 

Edited November 6, 2022 by floridahsfootball

[Jim M]

The errors from the error log you’ve posted are not related. Essentially, you server is just denying access to an image based on the server configuration. Not the cause of your 500.

The last screenshot you’ve posted there is a “Call to a member function language() on null” This more often than not ends up being an error connecting with your database as the software can’t grab the language info. You’ll want to very your conf_global.php for your database connection and verify that. Then also check if it’s running,etc.. if you have a hosting provider, you’ll want to contact them for assistance.

[floridahsfootball]

8 minutes ago, Jim M said:

The errors from the error log you’ve posted are not related. Essentially, you server is just denying access to an image based on the server configuration. Not the cause of your 500.

The last screenshot you’ve posted there is a “Call to a member function language() on null” This more often than not ends up being an error connecting with your database as the software can’t grab the language info. You’ll want to very your conf_global.php for your database connection and verify that. Then also check if it’s running,etc.. if you have a hosting provider, you’ll want to contact them for assistance.

I have looked at everything and everything is correct and I even updated the password just to make sure on both ends. Still nothing. 

[floridahsfootball]

24 minutes ago, Jim M said:

The errors from the error log you’ve posted are not related. Essentially, you server is just denying access to an image based on the server configuration. Not the cause of your 500.

The last screenshot you’ve posted there is a “Call to a member function language() on null” This more often than not ends up being an error connecting with your database as the software can’t grab the language info. You’ll want to very your conf_global.php for your database connection and verify that. Then also check if it’s running,etc.. if you have a hosting provider, you’ll want to contact them for assistance.

Is there anyway you all can look at this at all? I can't afford for this to be down at all. I thought my license included support and allow for you all to go in when an issue like this pops up so you can view the files?

[floridahsfootball]

Another update - Tried a clean install on a subdomain of my website and getting an error for installing and I have the subdomain set for PHP 8.1 on that one. I am not sure if this is a server issue totally. I should not be getting an error code to install software.

[Jim M]

Please be advised that it is the weekend so our support will be delayed. 

Unfortunately, the URL on file is not having any issues but it looks like a test forum was installed. Please have the issue present and we can take a look. However, if this is a server related issue, you will need to work with your hosting provider.

[Randy Calvert]

If you’re getting an error on a fresh install, I would suggest using the compatibility checker to make sure the version of PHP8 has all of the required modules. 

That’s typically a good first step on a fresh install. 

[Marc]

The message you are getting would generally indicate an issue with the software being able to contact the database. Ensure the database user you are using when you install has full unrestricted database access