Kev Collins Posted October 1, 2022 Share Posted October 1, 2022 Since the upgrade to 4.7.2.1 we have the following error again. We have a current subscription. Any ideas how to solve this please. Your license key is not recognized. You can try to refresh your license data or enter a new key. If you cannot resolve the problem, please contact technical support for assistance. and 3C409/3 There was an error communicating with the Marketplace server. Please try again later, or contact us for assistance. <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"> <HTML><HEAD><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1"> <TITLE>ERROR: The request could not be satisfied</TITLE> </HEAD><BODY> <H1>403 ERROR</H1> <H2>The request could not be satisfied.</H2> <HR noshade size="1px"> Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. <BR clear="all"> If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation. <BR clear="all"> <HR noshade size="1px"> <PRE> Generated by cloudfront (CloudFront) Request ID: EFEUMTb9tjVCn06tjKwvAEkB7q2jztxetETlDQGrcnxS4QJWlehysg== </PRE> <ADDRESS> </ADDRESS> </BODY></HTML> Link to comment Share on other sites More sharing options...
Alexandru Posted October 1, 2022 Share Posted October 1, 2022 Hello there, Have you tried to refresh license data? Try it, if not. Tell me and I will try to help you further. ! I m not part of Invisioncommunity Administration / Staff. Link to comment Share on other sites More sharing options...
Jim M Posted October 1, 2022 Share Posted October 1, 2022 There is an error reaching out to our license server there. The CloudFront error there that you're experiencing, is that being generated from your server? I see in your ACP -> Support, that your server date/time is off. Please correct this then try again. If you're still having issues, please message me your server's public IP address. Link to comment Share on other sites More sharing options...
Kev Collins Posted October 2, 2022 Author Share Posted October 2, 2022 22 hours ago, drawncodes said: Hello there, Have you tried to refresh license data? Try it, if not. Tell me and I will try to help you further. ! I m not part of Invisioncommunity Administration / Staff. Already done. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 3, 2022 Share Posted October 3, 2022 Are you still seeing this now? This would usually only happen if something is being performed in a very quick repeated action. Do you have anything automatic running against your site? Link to comment Share on other sites More sharing options...
Kev Collins Posted October 3, 2022 Author Share Posted October 3, 2022 (edited) Still the same errors and nothing running automaticly. Also had the same problem on 4.7.0, hope the following link assists. https://invisioncommunity.com/forums/topic/468215-error-problem/#comment-2898506 Edited October 3, 2022 by Kev Collins Link to comment Share on other sites More sharing options...
Kev Collins Posted October 13, 2022 Author Share Posted October 13, 2022 Any news on this problem yet please. Link to comment Share on other sites More sharing options...
Jim M Posted October 13, 2022 Share Posted October 13, 2022 21 minutes ago, Kev Collins said: Any news on this problem yet please. This is being further investigated by a manager on our Cloud network. I'm afraid, I do not have an answer for you at this time. Escalations to this level can take some time. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 17, 2022 Share Posted October 17, 2022 Thank you for sharing IPs there. I will add those to the ticket Link to comment Share on other sites More sharing options...
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