dndarknight Posted August 25, 2022 Share Posted August 25, 2022 Hi., Yesterday @drawncodes. solved some problems with upgrading my community from a nulled one to a licensed one. But today we got some new errors and I asked @drawncodes. to help me again :D. After we Install a third party plugin or even a plugin from marketplace we can't use "Managing Blocks" anymore. I left a screenshot down below. Here are some informations of current configuration:PHP - Version 8.0.22Database - Version 10.2.44-MariaDBInvisioncommunity - Version 4.7.1 Raul Danciu 1 Link to comment Share on other sites More sharing options...
Jim M Posted August 25, 2022 Share Posted August 25, 2022 Thank you for posting under the correct account now 🙂 . I would suggest starting with the following: Looking to see if you have mod_security (or other security modules, even things like CloudFlare) enabled on your server and disable it for testing. It could be with all the applications/plugins that are installed, it has exceeded a limit on your server. If it's not mod_security or any other security module, disable all third party applications/plugins and switching to an unmodified theme. If it works now, it is one of those that you disabled so you will want to enable one-by-one. Link to comment Share on other sites More sharing options...
dndarknight Posted August 25, 2022 Author Share Posted August 25, 2022 Thank you, I will let @drawncodes. know and I also added him as my alternative contact, he will take over from here if that's okay 😄 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted August 26, 2022 Share Posted August 26, 2022 yes, thats no problem at all Link to comment Share on other sites More sharing options...
Alexandru Posted August 26, 2022 Share Posted August 26, 2022 (edited) 21 hours ago, Jim M said: Thank you for posting under the correct account now 🙂 . I would suggest starting with the following: Looking to see if you have mod_security (or other security modules, even things like CloudFlare) enabled on your server and disable it for testing. It could be with all the applications/plugins that are installed, it has exceeded a limit on your server. If it's not mod_security or any other security module, disable all third party applications/plugins and switching to an unmodified theme. If it works now, it is one of those that you disabled so you will want to enable one-by-one. Hi again, I tried to do all of those things you've mentioned but still not working, probably I'm doing something wrong ? As @dndarknight said, only after you install a plugin from marketplace or even a custom one, the managing blocks would not work anymore. But if there are no plugins, than everything works perfectly. Edited August 26, 2022 by drawncodes Link to comment Share on other sites More sharing options...
Jim M Posted August 26, 2022 Share Posted August 26, 2022 1 hour ago, drawncodes said: But if there are no plugins, than everything works perfectly. This would likely indicate that there is something wrong with the plugin (or plugins) which you have installed. I'm afraid, you would need to disable and try each one independently till you find the culprit. Link to comment Share on other sites More sharing options...
Musika Posted September 3, 2022 Share Posted September 3, 2022 I have the same problem, but I have removed all plugins and restoring to the default theme doesn't change nothing. dndarknight 1 Link to comment Share on other sites More sharing options...
dndarknight Posted September 4, 2022 Author Share Posted September 4, 2022 (edited) Bump the problem is still there Edited September 4, 2022 by dndarknight Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 5, 2022 Share Posted September 5, 2022 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
Musika Posted September 6, 2022 Share Posted September 6, 2022 Done for spanien-treff. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 6, 2022 Share Posted September 6, 2022 32 minutes ago, Musika said: Done for spanien-treff. Before we go any further, please visit the support section of your admin CP and address the mysql items in there, then test this again. If you then still have the same problem, let us know and we can get this escalated for you Link to comment Share on other sites More sharing options...
Musika Posted September 6, 2022 Share Posted September 6, 2022 I changed a lot from MyISAM to InnoDB and they were transfered automatic from dynamic to compact. Only 8 tables are left MyISAM because I got these error: #1071 - Specified key was too long; max key length is 767 bytes Link to comment Share on other sites More sharing options...
teraßyte Posted September 6, 2022 Share Posted September 6, 2022 You should use InnoDB with DYNAMIC as row format rather than COMPACT. If you're unsure on how to proceed, or if DYNAMIC is not showing as an available row format ask your hosting. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 7, 2022 Share Posted September 7, 2022 You would also need to speak to your host on the key length issue there Link to comment Share on other sites More sharing options...
teraßyte Posted September 7, 2022 Share Posted September 7, 2022 Unless I remember wrong the key length issue is related to using COMPACT. As long as he switches over to DYNAMIC it should solve itself. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 8, 2022 Share Posted September 8, 2022 14 hours ago, teraßyte said: Unless I remember wrong the key length issue is related to using COMPACT. As long as he switches over to DYNAMIC it should solve itself. It may well be, yes. Link to comment Share on other sites More sharing options...
Alexandru Posted September 9, 2022 Share Posted September 9, 2022 On 9/5/2022 at 11:54 AM, Marc Stridgen said: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Done, I don't have time to look into this anymore for @dndarknight, because I'm with work and yeah.. But please keep me updated. Link to comment Share on other sites More sharing options...
Jim M Posted September 9, 2022 Share Posted September 9, 2022 Unfortunately, the administrator credentials on file are incorrect. Please verify and update. Link to comment Share on other sites More sharing options...
Alexandru Posted September 9, 2022 Share Posted September 9, 2022 2 minutes ago, Jim M said: Unfortunately, the administrator credentials on file are incorrect. Please verify and update. Done, please try now 😛 Link to comment Share on other sites More sharing options...
Jim M Posted September 9, 2022 Share Posted September 9, 2022 Unfortunately, the error is still the same for the community for dndarknight Link to comment Share on other sites More sharing options...
Alexandru Posted September 10, 2022 Share Posted September 10, 2022 17 hours ago, Jim M said: Unfortunately, the error is still the same for the community for dndarknight The informations must be correct. I even left some notes there... Hmmm Link to comment Share on other sites More sharing options...
Jim M Posted September 10, 2022 Share Posted September 10, 2022 I'm afraid, the Admin CP information for our software which was provided is incorrect still. I would advise testing the information provided against what you have created because I'm afraid, it is not working. Link to comment Share on other sites More sharing options...
Alexandru Posted September 10, 2022 Share Posted September 10, 2022 3 hours ago, Jim M said: I'm afraid, the Admin CP information for our software which was provided is incorrect still. I would advise testing the information provided against what you have created because I'm afraid, it is not working. I'm sorry, I tried and It didn't work as you said. But now I've fixed it and I did a test login and It's working. Link to comment Share on other sites More sharing options...
Jim M Posted September 10, 2022 Share Posted September 10, 2022 7 minutes ago, drawncodes said: I'm sorry, I tried and It didn't work as you said. But now I've fixed it and I did a test login and It's working. Thank you. I was able to get in now. This appears to be an issue with the "Who Was Online" plugin. Once I enable that plugin, I am receiving a 500 Internal Server Error. You would want to check your server error log entries for the error it is producing on your server and resolve any issues related to it with the server. If the error is related with the plugin, you will want to contact the author for assistance. Link to comment Share on other sites More sharing options...
Alexandru Posted September 10, 2022 Share Posted September 10, 2022 1 minute ago, Jim M said: Thank you. I was able to get in now. This appears to be an issue with the "Who Was Online" plugin. Once I enable that plugin, I am receiving a 500 Internal Server Error. You would want to check your server error log entries for the error it is producing on your server and resolve any issues related to it with the server. If the error is related with the plugin, you will want to contact the author for assistance. The thing is, even if we install plugins from marketplace we still get that error. Link to comment Share on other sites More sharing options...
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