Stripe error in subcription

[Lindor]

Hi team, I've an stripe error when a client purchase a subscription plan. I can see that "customer" field is'nt client name, so, can be a IPS issue? The client ID with this problem is 2305.

Thanks a lot.

[Jim M]

Were any clients removed from Stripe? The customer there would be the customer ID from Stripe.

[Lindor]

Hi @Jim M, There is a new stripe account for old IPS users that purchase a new subscription plan.

[Jim M]

This would happen if for instance you changed your Stripe account or manually deleted them from Stripe.

[Lindor]

5 minutes ago, Jim M said:

This would happen if for instance you changed your Stripe account or manually deleted them from Stripe.

I canceled all renewals plans with old stripe account and when current plan expires every user should purchase your plan again with the new stripe account configured. Did I make somthing wrong?

 

[Lindor]

I created new account with test subscription and appears this message. In my bank report appears the price charged but Stripe show "Uncaptured" status, in consecuence has not been charged and I don't have access to the forums.

This user was deleted by this other ticket: 

 

Edited June 29, 2022 by Optimvs

[Jim M]

Are they attempting to pay with a stored credit card?

[Randy Calvert]

When I had transactions show up as uncaptured, what happened was Stripe could not post back to my IPB. It was a firewall issue where those posts never made it back to the IPB webhook. Take a look in your stripe developer logs and see if there are any transaction errors. (And have you made sure Stripe has the IPB web hook defined?)

[Lindor]

1 minute ago, Jim M said:

Are they attempting to pay with a stored credit card?

No because I change few days ago the default currency and IPS did not keep cards used in EUR to use with USD. The user should write all data card.

I did open a support ticket for this problem but someone change it to duggestions.

 

[Jim M]

As this is kind of an odd scenario, I transferred this to a ticket so we can take a closer look. Please watch your email inbox for further communication.

[Lindor]

8 minutes ago, Randy Calvert said:

When I had transactions show up as uncaptured, what happened was Stripe could not post back to my IPB. It was a firewall issue where those posts never made it back to the IPB webhook. Take a look in your stripe developer logs and see if there are any transaction errors. (And have you made sure Stripe has the IPB web hook defined?)

Thanks a lot for your answer. I can see in stripe Webhook attemps that returns ok for other woocommerce subdomain. And for IPS returns 3 failed status with 500 error. I verify the webhook URL and is correct.

[Randy Calvert]

A 500 error… interesting. I seem to recall needing a htaccess file setup when I integrated stripe. Is that setup properly?  (It would explain why it might not be able to call IPS web hook properly.)

[Lindor]

3 minutes ago, Randy Calvert said:

A 500 error… interesting. I seem to recall needing a htaccess file setup when I integrated stripe. Is that setup properly?  (It would explain why it might not be able to call IPS web hook properly.)

I've Cloud IPS, I cant edit htaccess file. @Jim M can be something like that?

[Randy Calvert]

Ahhhh if you’re on CIC that should be taken care of already. I thought you were self hosted. Sorry. 

[Jim M]

Just now, Optimvs said:

I've Cloud IPS, I cant edit htaccess file. @Jim M can be something like that?

There is no .htaccess file required here.

[Lindor]

I did verify that IPS and woocommerce have different webhook URL and webhook key, so all is right configured.

[Lindor]

Sorry @Jim M and @Randy Calvert I solved it. I need to sleep urgently. 😴 I was using a wrong webhook secret sign.

I was taking a up right corner secret key, and it is needed the "Signing secret" key. I change in woocommerce and IPS and now runs perfectly.

Thanks a lot for the excellent support and attention.

[Jim M]

Glad to hear you’ve found the solution 👍

[Lindor]

Hi team, sorry but I dont solve the problem. Only with new users but not with registered users. When any old user make a new subscription Stripe returns this error in your logs.

Any idea to solve this problem?

[Marc]

Please respond to the ticket you had created on this, and we can certainly then advise for you

[Lindor]

5 minutes ago, Marc Stridgen said:

Please respond to the ticket you had created on this, and we can certainly then advise for you

Hi Marc, I haven't ticket for this problem. Can you open a new ticket?

[Marc]

You have a ticket open already on it. I have just responded so you can see that