Hi team, I've an stripe error when a client purchase a subscription plan. I can see that "customer" field is'nt client name, so, can be a IPS issue? The client ID with this problem is 2305.

Thanks a lot.

Were any clients removed from Stripe? The customer there would be the customer ID from Stripe.

Hi @Jim M, There is a new stripe account for old IPS users that purchase a new subscription plan.

This would happen if for instance you changed your Stripe account or manually deleted them from Stripe.

5 minutes ago, Jim M said:

This would happen if for instance you changed your Stripe account or manually deleted them from Stripe.

I canceled all renewals plans with old stripe account and when current plan expires every user should purchase your plan again with the new stripe account configured. Did I make somthing wrong?

 

I created new account with test subscription and appears this message. In my bank report appears the price charged but Stripe show "Uncaptured" status, in consecuence has not been charged and I don't have access to the forums.

This user was deleted by this other ticket: 

 

Edited June 29, 20222 yr by Optimvs

Are they attempting to pay with a stored credit card?

When I had transactions show up as uncaptured, what happened was Stripe could not post back to my IPB. It was a firewall issue where those posts never made it back to the IPB webhook. Take a look in your stripe developer logs and see if there are any transaction errors. (And have you made sure Stripe has the IPB web hook defined?)

1 minute ago, Jim M said:

Are they attempting to pay with a stored credit card?

No because I change few days ago the default currency and IPS did not keep cards used in EUR to use with USD. The user should write all data card.

I did open a support ticket for this problem but someone change it to duggestions.

 

As this is kind of an odd scenario, I transferred this to a ticket so we can take a closer look. Please watch your email inbox for further communication.

8 minutes ago, Randy Calvert said:

When I had transactions show up as uncaptured, what happened was Stripe could not post back to my IPB. It was a firewall issue where those posts never made it back to the IPB webhook. Take a look in your stripe developer logs and see if there are any transaction errors. (And have you made sure Stripe has the IPB web hook defined?)

Thanks a lot for your answer. I can see in stripe Webhook attemps that returns ok for other woocommerce subdomain. And for IPS returns 3 failed status with 500 error. I verify the webhook URL and is correct.

A 500 error… interesting. I seem to recall needing a htaccess file setup when I integrated stripe. Is that setup properly?  (It would explain why it might not be able to call IPS web hook properly.)

3 minutes ago, Randy Calvert said:

A 500 error… interesting. I seem to recall needing a htaccess file setup when I integrated stripe. Is that setup properly?  (It would explain why it might not be able to call IPS web hook properly.)

I've Cloud IPS, I cant edit htaccess file. @Jim M can be something like that?

Ahhhh if you’re on CIC that should be taken care of already. I thought you were self hosted. Sorry. 

Just now, Optimvs said:

I've Cloud IPS, I cant edit htaccess file. @Jim M can be something like that?

There is no .htaccess file required here.

I did verify that IPS and woocommerce have different webhook URL and webhook key, so all is right configured.

Sorry @Jim M and @Randy Calvert I solved it. I need to sleep urgently. 😴 I was using a wrong webhook secret sign.

I was taking a up right corner secret key, and it is needed the "Signing secret" key. I change in woocommerce and IPS and now runs perfectly.

Thanks a lot for the excellent support and attention.

Glad to hear you’ve found the solution 👍

Hi team, sorry but I dont solve the problem. Only with new users but not with registered users. When any old user make a new subscription Stripe returns this error in your logs.

Any idea to solve this problem?

Please respond to the ticket you had created on this, and we can certainly then advise for you

5 minutes ago, Marc Stridgen said:

Please respond to the ticket you had created on this, and we can certainly then advise for you

Hi Marc, I haven't ticket for this problem. Can you open a new ticket?

You have a ticket open already on it. I have just responded so you can see that